In this video, I want to go over a script for how to close a gig, and I'm just going to give you an
example.
And in the next lecture, I'm going to give you the script as a text file so you can just copy and paste
this if you want.
You don't have to use this.
Exactly, but this is a good approximation for everything you have.
Now, before you closed the gig, you have to ask the buyer, can I close the gig?
Are you happy?
If they are not happy?
Find out why make them happy?
Because if they are not happy and they're going to give you a bad review, that's going to deter next
people from buying your gigs.
So you have to only get good reviews and you stay with the customers until they're happy.
Only if they are super unreasonable, then you just give them a refund, but you want to minimize your
refunds.
So the ideal thing is to make them happy and understand if they're not, why.
But first, let's assume you've asked them already.
Are you happy?
They said, yes, you can close the gig.
Now, here's the script for how you can close the gig.
Let's go over together.
First of all, you say thank you for your order.
Of course you say that, then you give them instructions for how to get their order.
In this case, I would say your order is attached.
You would use this button to upload your work or however you deliver your order.
So that's done right there.
Then you want to explain to them that you want to have a long term relationship with them and also because
you can have them later, they might not leave you a bad review in case they might get help from you
later.
So this line takes care of that.
You would say if you have questions in the future, if you're welcome to reach out and I'll be happy
to help, that gives them an idea.
Oh, I got to maintain a good relationship with the seller so I should give them a nice review or I
should keep them happy.
Now, that's going to impact your ratings a little bit positively.
The next thing you want to do is ask them for a review.
Now, five, or it doesn't allow you to ask explicitly for the video review.
So you want to write something like this.
If you found the gig helpful, please consider leaving feedback on it on or so.
It's kind of like a little vague.
It's not going to turn any flags on on Fiverr.
And you can say that really helps me.
That just kind of an extra touch on there.
Then you want to abseiled your next services.
There are two ways to do that.
I added them both here.
The first one is the easy abseiled.
Not too aggressive that way.
You basically just say also let me know what additional business challenges you're facing.
I may be able to suggest additional gigs.
So you're not upselling anything directly.
And the more aggressive way to sell is to say also, here's a service that might be also helpful to
you as a next step and you give them the next thing to buy.
It really has to be a good next thing for them to buy.
Like it can be some random gig that you just sent to everybody.
It has to be for that specific person.
And this is actually how you create your seven gigs, as if you think, well, one person who buys the
first gig, what do they want in the second gig?
Like if you offer logo design, the next gig can be flyer design than a gig, can be a business card
design and so on and so on.
Or if you offer Facebook marketing, the next gig can be Twitter marketing and next it can be Instagram
marketing and so on and so on.
But this is just the way that you would suggest the next step so that they buy more from you.
Then you would do something like this.
This is optional.
Then you say I'm attaching an extra freebie just to show my appreciation for ordering my services.
It's a guide to help you further whatever it is in design or in marketing or whatever, basically just
give them an extra free PDF so they appreciate your work.
It builds them liking you, which results in more orders, better reviews.
Then you just say buy, you sign with your name.
And then in the end, if you're happy with the gig, please consider leaving a tip.
Since Sellers and Fiverr don't make much the part about sellers on five, I don't make much.
You can keep that or leaving.
Leave it out.
But this asks for a tip, you see.
And tips are good because you immediately make more money.
It increases your average order size and you just have to let people know.
If people not leave a tip, they'll leave one more likely than not.
But this is all predicated on the fact that they really had a fantastic experience with you.
If they didn't have a fantastic experience with you, keep it light here.
Just close the gig.
Don't sell too much, because if they didn't like it and you upselling, that will irritate them further.
So you do not want to do that.
So those are the options for your script and how to write your script for closing the gigs to maximize
your tips and to maximize more sales and to maximize good reviews.