welcome to the July I community IT 欢迎来到7月我社区IT
webinar thank you for joining us today 网络研讨会感谢您今天加入我们
to learn more about building your IT 了解有关构建IT的更多信息
department for nonprofits today's 非营利组织今天的部门
webinar kicks off a series of 网络研讨会开始了一系列的
discussions around good practices for IT 围绕IT的良好实践进行讨论
operations and organizational structure 运作和组织结构
to be followed up next month by project 下个月按项目进行跟进
management and planning my name is 管理和计划我的名字是
Matthew eshelman and on the chief 马修埃舍尔曼和首席
technology officer here at community IT 社区IT部门的技术官员
and I'm also happy to say that I started 而且我也很高兴地说我开始了
as an intern just a little over 16 years 作为实习生只有16年多一点
ago this week we'd like to wait most 本周之前我们想等多数
importantly we encourage you to interact 重要的是，我们鼓励您进行互动
with us by asking questions via the go 与我们一起通过go问问题
to webinar chat feature I'll be 网络研讨会聊天功能我会
moderating today's meeting and will be 主持今天的会议，并将会
incorporating questions as we go along 在我们进行中纳入问题
we'd also like to remind you to avoid 我们也想提醒你避免
multitasking during the webinar as you 您在网络研讨会期间进行多任务处理
may just miss the best part if you do 如果你这样做，可能会错过最好的部分
miss the best part or need to leave the 错过最好的部分或需要离开
webinar early don't worry we'll be 研讨会早不用担心我们会
posting links to the recording and 发布录音链接
slides on our website YouTube channel 在我们的网站YouTube频道播放
and SlideShare accounts if you're not 和SlideShare帐户，如果你不是
familiar with community IT our skilled 熟悉社区IT我们的技术
and certified team of IT professionals 和认证的IT专业团队
serves the greater washington nonprofit 为更大的华盛顿非营利组织服务
community helping organizations of all 社区帮助所有组织
sizes and capacities to advance their 提升他们的规模和能力
missions through the effective use of 通过有效使用的任务
technology we're deeply invested in the 技术我们深深地投资于
nonprofit community having served over 已经服务过的非营利性社区
900 nonprofit organizations since 1993 自1993年以来，900个非营利组织
and we take a strategic and 我们采取战略和
collaborative approach that fits the 适合的协作方法
unique needs and culture of nonprofit 非营利组织的独特需求和文化
organizations now I'm going to turn it 组织现在我要转向它
over to our presenter today community I 今天我们的主持人社区我
t's CEO Johan hammerstrom go on hey Matt 首席执行官Johan Hammerstrom继续嘿马特
thank you very much really happy to be 非常感谢你真的很高兴
here and looking forward to talking 在这里，期待着说话
today about building an effective IT 今天关于建立一个有效的IT
department for nonprofit organizations 非营利组织部门
before we get started we have a quick 在我们开始之前，我们快点
poll we'd like to shoot out to you just 民意调查我们只想向你开枪
asking about the size of your 询问你的大小
organization so if you could take a 组织，所以如果你可以采取
moment and just respond to that pole 那一刻， 只是回应那个极点
that would be great 那太好了
we'll leave this open just a few more 我们将把它打开几个
moments thanks for everybody for your 时刻感谢大家为您服务
response it's always good to start off a 回应它总是很好的开始
little bit of demographic information to 一点点的人口统计信息
see who's in the audience today okay I 看看今天在观众中谁是好的我
think we got just about everybody so it 我认为我们得到了所有人
looks like today in the audience we've 今天看起来像我们的观众
got quite a wide range between some 一些人之间的范围相当广泛
small organizations with Thunder 20 Thunder 20的小型组织
folks and quite a big chunk with in that 伙计们和那里的相当大的一块
middle tier 21 250r and then on up to 中间层21 250r然后再到
over a hundred so thanks everybody for 超过一百，所以感谢大家
your response appreciate it great thank 你的回复非常感谢
you so it's nice to see such a wide 你很高兴见到这么广
variety of organizations represented in 各种组织代表
our audience today and I think you'll 今天我们的观众，我想你会
find that you know how we think about 发现你知道我们如何思考
building an IT department it's truly 建立一个真正的IT部门
applicable for organizations kind of 适用于组织类型
across the board from the smallest to to 从最小的到全面的
the largest so I think you'll find this 最大的所以我想你会发现这个
to be a very relevant and interesting 是一个非常相关和有趣的
webinar so let's go ahead and get 网络研讨会，让我们继续前进吧
started here so you know as always you 从这里开始，所以你一如既往地了解你
know well the topic for today's webinar 了解今天网络研讨会的主题
is the IT department our focus really is 是我们关注的IT部门
on IT success and that's certainly why 关于IT的成功，这当然是为什么
we at community IT exists to help pursue 我们社区IT的存在是为了帮助追求
and promote IT success in the nonprofit 并促进非营利组织的IT成功
sector and I suspect that you know most 部门，我怀疑你最了解
of you joining the webinar today are 你今天参加网络研讨会的是
doing so because you're interested in 这样做是因为你感兴趣
achieving promoting pursuing IT success 实现促进追求IT成功
at your organization's and there are a 在你的组织，有一个
lot of factors that go into creating IT 创造IT的很多因素
success at an organization but in our 在一个组织，但在我们的成功
experience there's really one primary 经验那里真的有一个主要的
factor that's determinative in other 在其他方面具有决定性的因素
words if you lack organizational 如果你缺乏组织性的话
maturity or if you aren't intentional 成熟或如果你不是故意的
about developing organizational maturity 关于发展组织成熟度
at your organization then your chances 在你的组织然后你的机会
for success nitr very very limited IT 为了成功，非常非常有限的IT
success is hard to come by without the 没有这个，成功很难成功
proper organizational maturity that's 适当的组织成熟度
to support it and we'll explain what 支持它，我们将解释什么
that means in a little bit more detail 这意味着更多细节
later on in the presentation but really 后来在演讲中，但真的
if I if organizational maturity is so 如果我认为组织成熟度如此
important for creating fostering IT 对于创建培养IT非常重要
success then the question becomes how do 成功那么问题就变成了怎么办
you build maturity around IT what's the 你围绕IT建立成熟的东西是什么
approach that you should take and so 你应该采取的方法等等
we're going to start with an approach 我们将从一种方法开始
that we've taken over the last you know 我们已经接管了你知道的最后一件事
four or five years that we found to be 我们发现 有四五年
very helpful and that is what we call 非常有帮助，这就是我们所说的
services orientation and services 服务导向和服务
orientation is essentially an approach 方向本质上是一种方法
that comes to us from ITIL or ITIL and 从ITIL或ITIL和我们来到我们这里
ITIL for those of you who aren't ITIL适合那些没有的人
familiar with it is an IT management 熟悉它是一个IT管理
framework that was developed in the UK 在英国开发的框架
over the past 30 years and services 过去30年来的服务
orientation or services focus is really 定位或服务的重点是真的
kind of the starting point or the 一种起点或者
fundamental principle of the ITIL ITIL的基本原理
approach and we found that it's a really 方法，我们发现这是真的
helpful way to think about creating 考虑创造的有用方法
organizational maturity around IT so 围绕IT的组织成熟度
we're going to start by talking about 我们将从谈论开始
that what the services orientation means 那种服务导向意味着什么
and then I think you'll find that that 然后我想你会发现那个
leads in really well into this 在这方面做得很好
discussion of generating organizational 关于产生组织的讨论
maturity so the services orientation is 成熟所以服务导向是
based on this very precise definition 基于这个非常精确的定义
about what constitutes an IT service an 关于什么构成IT 服务
IT service is one or more IT systems IT 服务是一个或多个IT系统
that enable a business process or 启用业务流程或
function and this is this is key because 功能，这是关键，因为
oftentimes when people think about i.t 通常当人们想到它时
whether it's inside or outside the IT 无论是在IT内部还是外部
department they think of IT as the IT 他们认为IT部门是IT部门
system right it's the workstation the 系统权利它是工作站
servers the cloud services but it's 服务于云服务，但它是
important to think about i.t not as the 重要的是要考虑它而不是
systems but rather as the you know 系统，而不是你知道的
business process or function that are 业务流程或功能
enabled and supported by the systems and 由系统启用，支持和
so you can never these things are really 所以你永远不会有这些东西
connected together and if you lose sight 连在一起如果你失明了
of the way in which the systems support 系统支持的方式
the business processor 业务处理器
function then you're moving out of a 功能然后你离开了
serve services oriented approach and 服务于服务的方法和
you're moving away from a situation in 你正在远离一种情况
which you know IIT is creating value for 你知道IIT正在创造价值
the rest of the organization so when we 组织的其余部分，所以当我们
think about the IT department you know 想想你认识的IT部门
oftentimes people will think about well 人们经常会好好思考
the IT department is that collection of IT部门就是那个集合
computers you know workstations laptops 电脑你知道工作站笔记本电脑
hardware that sits in a closet that no 坐在壁橱​​里的硬件没有
one wants to think about nowadays it's 现在想要考虑一下
the cloud services where a lot of our 云服务我们很多
information is stored that is the IT 存储的信息是IT
department but the services oriented 部门但服务导向
approach doesn't look at the IT 方法不看IT
department as that collection of systems 部门作为系统的集合
rather it looks at it as the value 而是将其视为价值
that's created or the way in which those 那是创造的或那些方式
systems really enable the business 系统真正实现了业务
process and function of the rest of the 其余部分的过程和功能
organization and that's really important 组织，这是非常重要的
to be to be mindful of and I just saw a 要注意，我只是看到了
comment that someone's having some some 评论某人有一些
challenges hearing me that the audio is 听到我说音频是有挑战性的
going in and out we had some issues with 进出我们遇到了一些问题
the audio a little bit earlier on go to 音频稍微提前一点
webinars and I might need to switch to a 网络研讨会，我可能需要切换到
different method of audio if that 不同的音频方法，如果那样
continues to be the case how are things 情况如何仍然如此
sounded on you on the audio sounds it 在音频上响起你的声音
sounds good over here so I switch from 听起来不错，所以我改用了
the from the from the you know mic and 从你知道的麦克风和
speakers to dialing in so if you are 扬声器拨入，如果你是
bringing problems with a computer audio 带来的问题与电脑音频
might be worth just dialing in so thanks 可能值得拨打，谢谢
for the feedback and we'll continue to 对于反馈，我们将会继续
monitor it as we go on ok yeah great if 我们继续监控它是的非常好，如果
no one can hear me we want to do 没有人能听到我们想做的事
something about it if if couple 如果夫妻，那就是它
individuals are having problems try 个人有问题尝试
dialing in and it might it might help 拨入它可能会有所帮助
great so again IT department not just 非常好IT部门不仅仅是
the systems it's the services which are 系统是它的服务
the systems that enable a business 支持业务的系统
process or function so you can also 过程或功能，所以你也可以
think of the IT department or function 想想IT部门或职能部门
as the group in an organization that 作为组织中的一个组织
creates value for the rest of the 为其余的人创造价值
organization through the implementation 通过实施组织
and maintenance of IT services 和维护IT 服务
and often times you know organizations 而且你经常会认识组织
will think that they need to be a 会认为他们需要成为一个
certain scale or a certain size to have 一定的规模或一定的规模
a full IT department and that's 一个完整的IT部门，那就是
unfortunate because if you're if you're 不幸的是因为如果你是的话
one of these smaller organizations that 其中一个较小的组织
maybe have you know 20 staff or less and 也许你知道20名员工或更少
you just think you know we have we have 你只是觉得你知道我们有
a tight budget there's a limited number 预算紧张，数量有限
of staff that we can hire there's no way 我们可以雇用的工作人员没有办法
that we can build out an IT department 我们可以建立一个IT部门
oftentimes in those situations 经常在那些情况下
organizations just kind of give up they 组织只是放弃他们
sort of abandon the concept of an IT 有点放弃IT的概念
department all together and 所有部门和
unfortunately in in our experience that 不幸的是，在我们的经验中
really cuts off the possibility for IT 真正切断对IT的可能性
maturity you know before it can even 你知道成熟之前它甚至可以
start so that's why I've got here not 开始这就是为什么我没有到这里
just IT department but also IT function 只是IT部门而且还有IT部门
so I like to think of it you know as 所以我喜欢把它想象成你所知道的
much as a function of the organization 很重要的是组织的功能
as it is a department within the 因为它是一个部门
organization in other words you know the 换句话说你知道组织
department is really a kind of it's a 部门真的是一种
sort of a unit of organizational 一种组织单位
capacity as much as it is a collection 容量和它是一个集合
or a group or a team of people and I 或者一群人或一群人和我
think thinking about the IT department 想想IT部门
quote unquote and I think using that 引用unquote，我认为使用它
term is helpful because it's consistent 术语很有用，因为它是一致的
across a wide variety of organizations 跨越各种各样的组织
but thinking about it more as an 但更多地考虑它
organizational capacity or a unit of 组织能力或单位
organizational capacity is in my view 在我看来，组织能力
very helpful and I think what's really 非常有帮助， 我认为这是真的
interesting is that that's a challenge 有趣的是，这是一个挑战
not just for smaller organizations you 不仅仅适合小型组织
know achieving really this this sort of 知道真的实现了这种
services oriented approach isn't just a 面向服务的方法不仅仅是一种方法
challenge for smaller organizations that 对小型组织的挑战
lack the size to have you know a full IT 缺乏规模让你知道一个完整的IT
department interview but it can also be 部门面试但也可以
a challenge for larger organizations 对大型组织的挑战
that have enough staff to have an IT 有足够的工作人员来拥有IT
department but aren't always fulfilling 部门，但并不总是充实
this purpose you know the objective of 这个目的你知道的目的
the IT department should be to increase IT部门应该增加
value for the rest of the organization 组织其余部分的价值
through increasing maturity through 通过增加成熟度
generating value business value for the 为企业创造价值商业价值
rest of the organization through 通过组织的其余部分
implementing and maintaining IT systems 实施和维护IT系统
and that you know doesn't that's not 你不知道那不是
always the case you know oftentimes IT 总是你经常知道IT的情况
departments 部门
can be very sort of you know focused 你可能会非常专注
more on the system's themselves rather 更多关于系统本身的
than on the value that's being created 而不是正在创造的价值
for the rest of the organization so a 对于组织的其他人来说这样一个
common framework or approach for an 共同的框架或方法
improving maturity because but that's 改善成熟度因为但是那样
what we're trying to do here it kind of 我们在这里尝试做什么呢
goes back to that first slide with the 追溯到与那第一张幻灯片
bonsai tree we want to improve the 盆景树，我们想改善
organizational maturity improve the 组织成熟度提高了
organization's capacity and in a variety 组织的能力和种类
of disciplines you know a method for 你知道一种方法的学科
improving maturity or a way of thinking 改善成熟度或思维方式
about improving maturity is the maturity 关于提高成熟度是成熟度
model and the maturity model the most 模型和成熟度模型最多
famous one is the capability maturity 着名的是能力成熟度
model but Gartner developed a maturity 模特，但Gartner发展成熟
model called the infrastructure and 模型称为基础设施和
operations maturity model that can 操作成熟度模型即可
really be applied to this problem of 真的适用于这个问题
building up the maturity of IT 建立IT的成熟度
departments so this is a this here is 部门所以这是这里的
the gardener I omm infrastructure and 园丁我是基础设施和
operations maturity model and as you can 运营成熟度模型，你可以
see it starts with you know the basic 看到它从你知道基本开始
level is survival where you have no 等级是你没有的生存
awareness that there's a problem no 意识到没有问题
awareness of you know IT systems you 了解您的IT系统
know you're just kind of going from fire 知道你只是从火中出发
to fire the first level is awareness 火的第一级是意识
that there's a problem and then you can 那是一个问题然后你可以
see you kind of move up from there you 看到你从那里向上移动
commit to solving you know the 致力于解决你的问题
shortcomings of the IT function and the IT功能和缺点
organization once you've committed you 组织一旦你承诺了你
start to become more proactive you start 开始变得更加积极主动
to align the services and the pinnacle 对齐的服务和巅峰
of course is the where I T is a business 当然是我在哪里做生意
partner with the rest of the 用的其余合作伙伴
organization what's helpful so this 组织什么是有用的所以这个
model in and of itself is helpful but 模型本身是有用的，但是
what's also helpful is kind of looking 什么也有帮助是有点看
at the two axes that form the progress 在形成进步的两个轴上
that you can make in advancing your 你可以推进你的
maturity so those axes are on the one 成熟所以那些轴就在那个轴上
axis business alignment so this maturity 轴业务调整使这成熟
improvement means increasing alignment 改善意味着增加对齐
between IT and the rest of the business IT与其他业务之间的关系
that very much fits with the services 非常适合这些服务
oriented approach and then on the other 面向方法，然后另一方面
access you're increasing the management 访问你正在增加管理
capability so i took this maturity model 能力所以我采用了这种成熟度模型
and actually super imposed it on another 实际上超级强加于另一个
gartner structure which many of us have gartner结构，我们很多人都有
come to 来到
and either love or fear i'm not sure but 和爱或怕我不知道，但
the gardener quadrants so one axes we've 园丁的象限是我们的一个轴
got a business alignment so down at the 得到了一个业务协调所以低调
bottom is non-aligned up at the top is 底部是不对齐的顶部是
aligned and on the other axis we have 对齐，在另一个轴上我们有
management capability so off on your 管理能力如此关闭你的
left the IT department is unmanaged 离开IT部门是不受管理的
where the IT function is unmanaged and IT职能未受管理的地方
off to your right the IT function is IT职能是你的权利
managed so let's see what are the 托管所以让我们看看是什么
characteristics of each of these four 这四个中的每一个的特征
quadrants so ah if your IT if your is 象限如此啊，如果你的IT，如果你的
unaligned you don't have business 未对齐你没有生意
alignment between the IT systems and the IT系统和IT系统之间的一致性
business needs of the organization and 组织的业务需求和
your IT is not well managed you're going 你的IT管​​理得不好
to have dysfunction and I think many of 有功能障碍， 我想很多
us have experienced this or seen this 我们经历过这个或看过这个
either firsthand or in other 无论是第一手还是其他
organizations lack of management lack of 组织缺乏管理缺乏
business alignment leans leads to IT 业务一致性倾向于IT
dysfunction and there's a lot of pain 功能障碍并且有很多痛苦
there and you know that's the survival 在那里，你知道那就是生存
mode that level 0 in the maturity model 成熟度模型中级别为0的模式
what does it look like if your IT is 这是什么样子，如果你的IT是
well managed but not well aligned with 管理得很好但与之不一致
the business needs of the organization 组织的业务需求
then it becomes a cost center and I 然后它成为一个成本中心，我
think many of us have experienced this 我想很多人都经历过这个
as well where I T is constantly being 以及我经常出现的地方
asked to cut costs i T is not seen as 要求削减成本我不被视为
delivering value to the organization and 为组织创造价值
so very little investment is made in IT 所以在IT方面投入很少
or the investment that is made is sort 或者投资是排序
of constantly questioned and you know 经常被质疑，你知道
needs to continually justify itself and 需要不断证明自己和自己的理由
I always feel like this is a result of 我总觉得 这是一个结果
you know that the system's not being 你知道系统不存在
aligned with the business needs of the 用的业务需求相一致
organization and maybe they are but if 组织，也许他们是，但如果
it's not being communicated to key 它没有被传达给密钥
stakeholders in the organization then 然后组织的利益相关者
for all intents and purposes it's not 出于所有意图和目的，它不是
aligned and we'll talk about that in in 对齐，我们将在谈论中
more detail as well 更多细节
so this is you know third quadrant I 所以这就是你知道的第三象限
think that's what that is is always the 认为那是永远的
place that you want to be if your IT 如果你的IT，你想成为的地方
services are aligned with the business 服务与业务保持一致
needs of the organization and its 组织的需求及其
well-managed then you're creating value 管理良好，然后你创造价值
so you might ask you might be asking now 所以你可能会问你现在可能会问
okay well what's on that other quadrant 好吧， 那个其他象限是什么
what what is an IT department where the 什么是IT部门
systems are aligned with business but 系统与业务保持一致但是
it's not very well managed that's the 它的管理不是很好
Unicorn I have not found it yet it may 独角兽我还没发现它
be out there if anyone has experienced 如果有人经历过 ， 那就去那里吧
this I would love to hear from you I've 我很乐意听到你的消息
no idea what it would look like but it 不知道它会是什么样子但是它
may exist but we have not seen it yet so 可能存在，但我们还没有看到它
so if we want to move to that upper 所以，如果我们想要移动到那个上层
quadrant where I t is aligned with the 象限，我与之对齐
business needs of the organization and 组织的业务需求和
is well managed the place to start in 管理良好的地方开始
our experience is with the overall 我们的经验与整体有关
structure like how is the IT department 结构如何是IT部门
or IT function structured within the 或IT中的IT功能
rest of the organization so we're going 组织的其余部分，所以我们要去
to take a few slides here to talk about 在这里谈几张幻灯片
a structure a way of thinking about 结构思考的一种方式
structure that we think leads to 我们认为导致的结构
increasing IT maturity whoops go this is 提高IT成熟度呐喊是这样的
it so there's kind of three things that 它所以有样的三件事
you need to keep in mind at the top is 你最需要记住的是
governance so you got to make sure that 治理所以你必须确保
your your overall governance with 你的整体治理
regards to IT is in place and 对IT的关注到位了
functioning well governance is 运作良好的治理是
interacting with management which also 与管理层互动也是如此
needs to be in place and set up to 需要到位并建立起来
succeed and then from there you can kind 成功然后从那里你可以善良
of build out the IT department and 建立IT部门和
what's important to realize kind of the 重要的是要意识到这种情况
key point on this slide is that a lot of 在这张幻灯片上关键的一点是，很多的
the conditions for success in an IT IT成功的条件
department to some extent exist outside 部门在某种程度上存在于外部
the IT department and IT department can IT部门和IT部门可以
be you know really well constructed and 被你真正掌握建造和
well built but if the governance 精心打造，但如果治理
structures above it in the organization 组织中的结构
aren't in place it's going to have a 没有它会有一个
hard time succeeding and achieving its 难以成功并实现其目标
objective and you know and I think 客观，你知道，我想
that's 那是
a really good point to make and I know 一个非常好的观点，我知道
you and I had some discussion in terms 你和我进行了一些讨论
of the the visualization of this you 这个你的可视化
know to some extent good governance does 在某种程度上知道良好的治理
does come from the top or you're 确实来自顶部或你是
potentially the board and flow down but 可能是董事会并流下来但是
at the same time you know having good 同时你知道有好处
governance is really a foundation for IT 治理确实是IT的基础
success and so you know could could also 成功，所以你知道也可以
be viewed as being that kind of base 被视为那种基础
layer to really enable the management 图层真正实现管理
than the IT department to carry out 比IT部门要开展的
their their work mmhmm yeah definitely 他们的工作mmhmm是的，绝对是
it could just as easily kind of go on 它可以很容易地继续下去
the bottom of this slide as on the top 此幻灯片的底部位于顶部
and I would say I think in our 而且我会说我想在我们的
experience relating this to the the 与此相关的经验
maturity model you know we've worked 你知道我们已经成熟的成熟度模型
with organizations where the IT 与组织所在的IT部门
department you'll function very well but 部门你会运作得很好但是
because they had a lack of good 因为他们缺乏善意
governance wasn't able to really move 治理无法真正发挥作用
the organization forward or make this 组织向前或做出这个
good you know kind of IT investments and 你知道什么样的IT投资和
once you know good governance comes in 一旦你知道善治进来了
then you're you know we're able to see a 那么你知道我们能看到一个
lot of that momentum kind of up the 很多那种势头有点上升了
maturity model in terms of being a lot 成熟度模型就是很多
more successful in driving those IT 在推动这些IT方面更成功
investments yeah exactly and that can be 投资是啊准确以及可
frustrating because you know if you're 令人沮丧，因为你知道你是否
involved in IT at your organization you 在您的组织中参与IT
may or may not have control over what 可能会或可能不会控制什么
happens with the governance and you know 在治理中发生， 你知道
it's hard to be in a situation where you 在你遇到的情况下很难
know you're limited by forces that are 知道你受到的力量的限制
outside of your control but I mean 在你的控制之外，但我的意思是
that's organizational reality often 那经常是组织现实
times and I think more more it's most 时代，我认为更多
important to be aware of that you know 重要的是要知道你知道
to understand what sort of limitations 了解什么样的限制
you know governance may may have you 你知道治理可能有你
know over the situation of the IT 了解IT的情况
department let's talk a little bit about 部门让我们谈谈一下
the role of governance the purpose of 治理的作用目的
governance and some of its 治理及其中的一部分
characteristics so the purpose of 特点所以的目的
governance is really to hold the IT 治理真的是要抓住IT
department accountable for creating 部门负责创建
business value for the rest of the 其余部分的商业价值
organization through IT services so 通过IT服务组织
that's that basically the role of 这基本上就是角色
governance is to make sure that the IT 治理是为了确保IT
department is fulfilling kind of a 部门正在实现一种
services orientation approach 服务导向方法
now oftentimes the governance and we'll 现在经常是治理，我们会
talk about who that is in a minute but 谈谈谁在一分钟但是
you know maybe willing to do this but 你知道也许愿意这样做但是
may not necessarily know how to and so 可能不一定知道如何等等
that's where the you know we'll talk 这就是你知道我们会谈论的地方
also about the importance of kind of 还有关于那种的重要性
dialogue between the different elements 不同元素之间的对话
of that structure it's very much I think 我认为这种结构非常重要
even though it's sort of portrayed in 即使它有点被描绘出来
sort of a top-down way it's actually 实际上是一种自上而下的方式
much more of an interaction and dialogue 更多的互动和对话
between the different elements so some 不同元素之间有些不同
of the ways that you know governance 您了解治理的方式
does that is through approving strategy 那是通过批准策略
owning the outcomes I think 拥有我认为的结果
accountability and ownership are a 问责制和所有权是一种
really important part of governance 治理中非常重要的一部分
making key decisions and approving the 做出关键决定并批准
budget this is just a sample list there 预算这只是一个样本列表
are other things that can go in there 其他的东西，可以去那里
but it's important that there's a body 但重要的是有一个身体
outside of the IT department that I'm 在我所在的IT部门之外
fulfilling these objectives oftentimes 经常实现这些目标
if I t is kind of on its own it'll sort 如果我有点自己就会排序
of go about its own business and not 关于自己的事业而不是
really involve the rest of the 真的涉及其余的
organization in improving strategy and 改善战略和组织的组织
that's sort of an absence of governance 这就是缺乏治理
in our in our view and that's something 在我们看来，这就是我们的观点
that you know leads to problems down the 你所知道会导致问题
road a number of organizations will have 一些组织将拥有的道路
sort of IT working group or an IT 某种IT工作组或IT
committee and those can be very 委员会和那些可以非常
successful if either they're empowered 如果他们被赋予权力，那就是成功的
or they are or they're sort of 或者他们还是有几分
connection to the decision makers is 与决策者的联系是
clear you know if there's sort of a 清楚你知道是否有一种
clear connection but that third point of 明确的联系，但第三点
making key decisions can't be 做出关键决定是不可能的
overestimated it's it's really important 高估了它真的很重要
that the governance role in IT be played IT中的治理角色
by someone who has the authority to make 由有权制作的人
decisions so who in the governance role 决定谁在治理角色
who sits in the governance e1 an ideal 谁坐在治理e1理想中
world I think it would be a CIO who is 世界我认为这将是一位CIO
on the senior leadership team or the 在高级领导团队或
executive team of an organization whose 一个组织的执行团队
kind of empowered by the organization to 由组织赋予的权力
make key decisions that is particularly 作出关键决定尤其如此
for smaller organizations that is often 对于经常出现的小型组织
not the case 不是这样的
it's it can be hard in some cases it 在某些情况下它可能很难
just doesn't make sense you know for an 只是没有意义你知道一个
organization to have a CIO they're 组织有一个CIO 他们
neither three they're not large enough 他们三个都不够大
or the role of IT isn't isn't 或者IT的作用不是
significant enough that it requires 足够重要，它需要
having a CIO in many cases it's going to 在很多情况下都会有CIO
be the COO either someone who's involved 是首席运营官或者是参与者
in overall operational leadership and 在整体运营领导和
management of the organization or 管理组织或
someone who's involved in the overall 参与整体活动的人
financial leadership and management of 财务领导和管理
the organization it could also be a team 组织它也可以是一个团队
you know the executive team of the 你知道的执行团队
senior team it can be as I mentioned 高级团队可以像我提到的那样
earlier you know like an IT committee to 早些时候你就像一个IT委员会
the extent that either they're able to 他们能够做到 的程度
make decisions or their connection with 做出决定或与之建立联系
decision-making is sort of clearly 决策有点清楚
articulated so let's talk a little bit 铿锵让我们来谈谈一点点
about management so the purpose of 关于管理所以的目的
management is really to ensure that the 管理确实是为了确保
IT department is creating value for the IT部门正在为此创造价值
rest of the organization through the 其余的组织通过
implementation and maintenance of IT IT的实施和维护
services so there's you know this may 服务，所以你知道这可能
you may start you know experiencing some 你可能会开始知道经历一些
deja vu like I'm saying the same thing 似曾相识我喜欢说同样的话
over and over again but it really is 一遍又一遍，但确实如此
important that everyone kind of have 每个人都有的重要
that objective at the core of their 这个目标是他们的核心
purpose and then their specific role in 目的，然后他们的具体作用
the process is what sort of 这个过程是什么样的
differentiates them so governance is 区分他们所以治理是
playing a decision-making role is 扮演决策角色的是
holding management accountable for 让管理层负责
creating value for the rest of the 为其余的人创造价值
organization and then management is 组织然后管理
doing all of these things so management 做所有这些事情，以便管理
is really you know as the word implies 真的是你知道这个词暗示的
about managing you know that IT 关于管理你知道IT
department or function so it requires 部门或功能所以它需要
coordination you know coordinating the 你知道协调协调
activities of variety of different 各种不同的活动
people potentially or resources within 人们可能或其中的资源
the IT department management needs to IT部门管理需要
organize and make sure that the IT 组织并确保IT
systems are organized in a way that is 系统的组织方式是
you know cost-effective and that's able 你知道成本效益，而且能够
to deliver value to the organization 为组织创造价值
management is responsible for planning 管理层负责规划
putting together a roadmap for where I t 组建了一个路线图，其中余吨
is going and a roadmap that is 正在进行，路线图是
um aligned with the business needs of 符合的业务需求
the organization that's aligned with the 与之保持一致的组织
overall strategy of the organization 组织的总体战略
management is responsible for putting 管理层负责推销
the budget together again like the 预算一起再次像
governance is responsible for approving 治理负责批准
the budget but that budget is being 预算，但预算正在
constructed and presented by the man by 由人建造和呈现
management the management function and 管理职能和管理
the second column is really all about 第二栏真的是关于
communication and that's why I put an 沟通，这就是为什么我把它
exclamation mark by it because the 由它感叹的感叹号
importance of communication cannot be 沟通的重要性不可能
underestimated particularly when it 特别是当它低估时
comes to IT because oftentimes 因为经常来到IT
especially with smaller organizations 特别是小型组织
the people who are in the governance 治理中的人
role don't have a background in IT now 角色现在没有IT背景
that's changing to some extent and I 这在某种程度上正在改变，我
think you know more and more people are 认为你知道的人越来越多
starting to I think actually what I'm 开始我想我其实是什么
starting to experience more now is 现在开始体验更多
people who underestimate their own sort 那些低估自己种类的人
of ability to understand and make good 理解和成功的能力
IT decisions more so than people who IT决策比那些人更多
lack the background but it still 缺乏背景但仍然如此
requires you know really good 要求你知道真的很好
communication skills on the part of the 沟通技巧的部分
person or people who are in the 人或人谁是在
management role to really kind of 管理角色真的有种
communicate the value of the systems 传达系统的价值
that are in place the value that it's 这就是它的价值所在
delivering to the rest of the 交付给其他人
organization that value doesn't really 组织，价值不是真的
exist if it's not sort of understood so 如果不是那么理解就存在
that's really important collaboration is 这是非常重要的合作
critical and I think this is a big sea 关键，我认为这是一个大海
change that we've witnessed in the IT 我们在IT中看到的变化
department over the last five to ten 部门过去五到十年
years you know the the stereotype of the 你知道几年的刻板印象
IT department is you know the the IT部门是你知道的
anti-social techie who's kind of behind 反社会的技术人员有点落伍
a locked door and doesn't ever want to 一个锁着的门并没有曾经想要
talk to anyone and wants to maintain a 与任何人交谈， 并希望维持一个
lot of control kind of have a command 很多控制类都有一个命令
and control attitude towards their IT 并控制他们对IT的态度
systems and that has really given way to 系统已经真正让位了
the need for a more collaborative 需要更多的协作
approach because people are now able to 方法，因为人们现在能够
go out and get their own IT systems they 出去拿他们自己的IT系统
can go you know shadow I t's continues 可以告诉你影子我还在继续
to be a big challenge in a lot of IT 成为很多IT的一大挑战
departments why should someone use 部门为什么要有人使用
system if they can just go out and get 系统，如果他们可以出去得到
their own so collaboration is kind of a 他们自己的合作就是一种
nice consequence of the consumerization 消费化的好结果
of IT management needs to present and IT管​​理需要呈现和
communicate you know to the rest of the 与其他人沟通你
organization you know what's happening 组织你知道发生了什么
and then engage in that dialogue so you 然后参与那个对话让你
know I do think that that yeah i mean 知道我确实认为那就是我的意思
the collaboration portion really can't 合作部分真的不能
be understated and you know as you 低估，你知道你
mentioned there really is a i think a 提到真的有ai想到了
fundamental change in nighty and kind of 夜间和种类的根本变化
what what that IT department role has IT部门的角色是什么
become from you know the command and 成为你知道的命令和
control top down here's the IT system 控制自上而下这是IT系统
and you know you you use it to you know 而且你知道你用它就知道了
enabling technology enabling the 使技术成为可能
effective use of technology tools 有效利用技术工具
wherever you know kind of meeting 无论你知道哪种会议
meeting folks you know departments or 遇见你认识部门的人
programs where they are in order to you 程序，他们是为了你
know help them use their technology 知道帮助他们使用他们的技术
tools effectively and integrate them 工具有效地整合它们
into the other you know the other areas 进入另一个你知道的其他领域
of the organization you know i do think 您知道我认为的组织
that I t is uniquely positioned in the 我是独一无二的
organization as you know an entity that 组织，因为你知道一个实体
that touches every aspect so they kind 触及每个方面，所以他们很友好
of like finance or HR you know does have 像你所知道的财务或人力资源一样
a window in the organization broadly and 组织中的一个窗口
I think has a lot of value in being able 我认为能够有很多价值
to provide insight and you know wisdom 提供洞察力，你知道智慧
as to how different groups within the 至于如何在不同的群体内
organization are using technology but 组织正在使用技术但是
yeah that the key is being able to 是的，关键是能够
collaborate and be willing and open to 合作，愿意和开放
to have that you know be part of the 让你知道成为的一部分
culture as opposed to you know enforcing 文化，而不是你知道执法
technology solutions which you know I 技术解决方案，你知道我
think those days are numbered and may 想想那些日子屈指可数，并可能
even be over mmhmm yeah yeah I mean that 甚至超过mmhmm是的是的我的意思是
the IT manager is very much on par with IT经理非常接近
other managers in the organization and I 组织中的其他经理和我
think the expectation is that their job 认为期望是他们的工作
is to you know work well with the other 是你知道和对方一起工作的
departments in the organization 组织中的部门
collaborate you know we're going to in a 合作你知道我们要去的
coordinated and aligned manner you know 你知道的协调和统一的方式
to achieve the overall objectives that 实现总体目标
the organization has so who who's the IT 组织有谁谁是IT
manager I mean the IT manager that's who 经理我的意思是IT经理谁是谁
the IT manager or director of IT you IT经理或IT主管你
know someone who's kind of involved in 认识一个参与其中的人
day-to-day week-to-week management for 日常的每周管理
from medium and larger sized 从中型和大型
organizations it's it's a necessary role 组织它是一个必要的角色
it's just it's a very important role to 这只是一个非常重要的角色
have for smaller organizations there are 有小型组织
times where you know like this 你知道这样的时间
particularly for like 30 staff or less 特别是30名以下的员工
just doesn't make sense necessarily to 只是没有意义
have an IT manager in those cases you 在那些情况下你有一位IT经理
know the director of operations may act 知道运营总监可能会采取行动
as the IT manager and I say director but 作为IT经理，我说导演但是
it could be the vp of operations it 它可能是操作的vp
could be the COO depending on the size 可能是取决于大小的COO
of the organization I do think it's 我确实认为这是组织
important that that responsibility be 这个责任很重要
written into their job description and 写入他们的工作描述和
it be you know it'd be an explicit part 它是你知道它会是一个明确的部分
of sort of their portfolio of 他们的投资组合
responsibilities not just as a like a 责任不仅仅是一个像
hot potato like okay who's taken on IT 热土豆就好，谁接受了IT
because we don't have an IT manager and 因为我们没有一个IT经理和
no one else can do it and so it's not 没有人能做到这一点，所以事实并非如此
just about you know making decisions 只是你知道做出决定
which you know you could have a 你知道你可以拥有一个
situation where the director of 导演的情况
operations also happens to be in the 操作也恰好在
governance role but it's all of those 治理角色，但所有这些
other activities that we listed on the 我们列出的其他活动
previous slide communicating planning 上一张幻灯片沟通计划
budgeting understanding the value that 预算理解价值
the IT systems are delivering to the IT系统正在向
rest of the organization those are all 该组织的其余那些都是
the responsibilities of the IT manager IT经理的职责
of the management role and so if that's 管理角色，如果那样的话
going to be you know if that role or 如果那个角色或者是
responsibility is going to be assigned 责任将被分配
to the director of operations or the 到运营总监或
administrative assistant then you know 行政助理然后你知道
they need to understand that that's 他们需要了解那就是
something that they're responsible for 他们负责的事情
and I think actually with you know that 而且我认为实际上你知道这一点
again like the increasing sort of move 再次像越来越多的举动
of systems out to the cloud the move 系统向云端移动
away with with the hardware layer let's 远离硬件层让我们
call it or the network infrastructure 称之为网络基础设施
layer becoming increasingly abstracted 层变得越来越抽象
it actually I think becomes easier to 实际上我认为变得更容易了
understand the value that things like 理解事物的价值
Salesforce or office 365 is your email Salesforce或Office 365是您的电子邮件
system kind of deliver to the rest of 系统类型传递到其余部分
the organization so let's move on so 该组织让我们在移动，
let's read the tea leaves that's what 让我们读一下茶叶吧
these are tea leaves 这些是茶叶
what are the signs of good governance 良好治理的迹象是什么？
and good management I know everything 和良好的管理我知道一切
we've talked about it sounds great on 我们已经谈过它听起来很棒
PowerPoint and it's you know a nice PowerPoint和它你知道的很好
dream but does it really exist what are 梦想，但它确实存在的是什么
some of the signs of good governance so 一些良好治理的标志等等
we'll share ours and if you have some 我们会分享我们的，如果你有的话
that you've experienced we invite you to 你所经历的，我们邀请您
share those with us through the 通过这个与我们分享
questions so good governance a CFO or 问题如此好的治理CFO或
coo who owns their role they accept that 拥有自己角色的人都接受了
they are going to be making key 他们将成为关键
decisions around IT and we've certainly 关于IT的决定，我们当然
worked with plenty of chief you know 你知道很多首席执行官
financial operational even executive 财务运作甚至执行
officers who are taking responsibility 负责任的官员
for that and want to you know ask great 为此，希望你知道问伟大
questions in fact in my experience the 问题其实就是我的经历
best questions come from the executives 最好的问题来自高管
who say okay I don't know anything about 谁说好的我什么都不知道
IT and this is probably going to be a IT和这可能是一个
really dumb question and then they ask a 真是愚蠢的问题然后他们问了一个问题
really insightful probing question that 非常有洞察力的探究性问题
gets to the heart of the matter and sort 了解事情的核心并进行排序
of connects IT with you know their 连接IT与你了解他们的
business needs so that's always a good 业务需求，这总是一件好事
sign I think if the board is making IT a 我认为如果董事会正在制作IT
priority and increasingly we're seeing 优先事项，我们越来越多地看到
boards that have IT professionals on the 有IT专业人士的董事会
board that is generally a good sign 董事会通常是一个好兆头
especially to the extent that boards 特别是在董事会的范围内
sort of set the priorities for nonprofit 为非营利组织设定优先级
organizations having regular meetings 有定期会议的组织
you know as we mentioned earlier like 你知道我们之前提到过的
that dialogue between governance and 治理与治理之间的对话
management is key that dialogue doesn't 管理是对话没有的关键
just happen spontaneously it really 真的是自发发生的
needs to be fostered through good 需要通过良好的培养来培养
process and something as simple as a 过程和简单的事情
weekly monthly meeting can do wonders 每周一次的月度会议可以创造奇迹
for building up that dialogue just 建立对话只是为了
having a basic agenda kind of running 有一个基本的议程运行
through it every week is a great way to 通过它每周都是一个很好的方式
kind of generate more understanding 有点产生更多的理解
around the IT services that exist in an 周围存在在的IT服务
organization go good governance is 组织去善治是
getting involved in the planning making 参与规划制定
sure that I t planning is part of the 确定我的计划是其中的一部分
overall planning process and not just 整体规划过程而不仅仅是
you know something that's kind of stuck 你知道有些东西被卡住了
in an appendix at the end 在最后的附录中
good governance is also reporting so I 善治也在报道，所以我
think good if you know by an out by 如果你知道的话，那就好好想想
extension like think about good 扩展喜欢去想好
financial governance right good 财务治理权利好
financial governance means the the board 财务治理意味着董事会
or the senior leadership team they're 或者他们是高级领导团队
looking at financial reports on a 看一下财务报告
regular basis monthly quarterly whatever 定期每月每季度一次
the case may be they want to make sure 情况可能是他们想要确定
that the financial stewardship of the 那是金融管理的
organization is happening effectively in 组织正在有效地发生
the same way you should have IT reports 就像你应该有IT报告一样
that show you you know how the IT 告诉你你怎么知道IT
resources and assets of the organization 组织的资源和资产
are being managed so reporting and key 正在管理所以报告和关键
metrics are also a sign that good 指标也是一个好的标志
governance is happening not a guarantee 治理不是保证
but but a sign so those are some of the 但是一个标志，所以这些是一些
signs of good governance let's talk a 善治的迹象让我们讨论
little bit about signs of good 关于良好迹象的一点点
management so signs of good management 管理如此良好的管理迹象
and a good IT manager someone who 还有一位优秀的IT经理
understands the business needs of the 了解的业务需求
organization and this doesn't need to be 组织，这并不需要是
a you know they don't need to have an 你知道他们不需要
MBA and they're you know have copies of MBA， 你知道他们有副本
HBR sitting on their desk but it means HBR坐在他们的办公桌上，但这意味着
that if the you know communications 如果你知道通信
department has a certain requirement for 部门有一定的要求
their webinars that the IT manager 他们的网络研讨会是IT经理
understands that requirement respects it 理解要求尊重它
and is seeking out systems that can 并正在寻找可以的系统
fulfill that requirement that's a simple 满足那个简单的要求
example but that's a business need you 例子，但这是一项业务需要你
know and so being able to just sort of 知道，所以能够只是一点点
understand the business needs and then 了解业务需求然后
figure out what IT solutions will help 弄清楚哪些IT解决方案会有所帮助
meet those business needs is a critical 满足那些业务需求是至关重要的
sign you know of good management 签上你知道好的管理
understanding the value of IT and 了解IT和IT的价值
investments this may seem a little 这可能看起来有点投资
strange like of course the IT manager 奇怪的当然是IT经理
understands the value of IT but that's 了解IT的价值，但那是
not always the case and I think again 并非总是如此，我想再说一遍
you know if the IT manager is just 你知道IT经理是否公正
looking at these systems the IT systems 在IT系统中查看这些系统
and not looking at the way in which 而不是在寻找方式
those systems enable and support 这些系统启用和支持
business processes throughout the 整个业务流程
organization then they actually aren't 组织，然后他们实际上不是
they actually don't understand the value 他们实际上并不了解这个价值
you know of IT so it's really moving 你知道IT所以它真的很感动
from understanding 从理解
the cost of an IT system to IT系统的成本
understanding on some level it doesn't 在某种程度上理解它没有
necessarily need to be quantified but on 必须要量化，但必须
some level being able to understand and 某种程度的能够理解和
articulate how that system is supporting 阐明该系统如何支持
the mission of the organization and I 组织的使命和我
think that's a really good point to that 认为这是一个非常好的观点
probably can't be understated and I 可能不能被低估和我
think you know speaking you know again 以为你知道再说一遍你就知道了
as an IT professional we you know are 作为一名IT专业人士，我们知道
probably our own worst enemies in this 可能是我们自己最糟糕的敌人
regard I know you know I you know we 我知道你知道我知道我们
have conversations with with other IT 与其他IT人员进行对话
folks and kind of the first thing out of 伙计和第一件事
their mouth is you know what yeah I've 他们的嘴巴你知道我是什么
done a really good job to kind of save 做得很好，有点省钱
the organization money and you know the 组织的钱，你知道的
saving of the money has has meant you 省钱已经意味着你
know having very old equipment that 知道有很旧的设备
doesn't run very well spending a lot of 花很多钱跑得不好
time focused on repairs as opposed to 时间集中在维修而不是
using you know the technology tools and 用你了解技术工具和
so I think in those cases if the focus 所以我认为在那些情况下如果重点
is on you know saving money by not you 是你知道省钱不是你
know by not spending or kind of 通过不花钱或种类来了解
investing in your kind of maintenance as 投资于您的维护
opposed to new capacity that really you 反对真正的新能力
know is a disservice to the IT function 知道是对IT功能的伤害
the organization mmhmm yeah I mean 组织mmhmm是的我的意思是
there's definitely like saving money and 这肯定就像存钱和
delivering value or two different things 提供价值或两件不同的东西
and now cause control is very important 而现在引起控制非常重要
and you know at a nonprofit organization 你知道在非营利组织
in particular you have to be you know 特别是你必须是你知道的
judicious and a good steward of the 明智而善良的管家
resources of the organization but 组织的资源但是
investments that don't deliver value you 不能为您带来价值的投资
know that aren't generating a return for 知道没有产生回报
the organization and that's that in some 组织，那就是某些组织
cases can be even worse and and I think 案件可能更糟，我认为
you know understanding oftentimes leads 你知道理解经常导致
to communication but not always and I 沟通，但不总是和我
think it's important that again like the 认为重要的是再次像
manager be someone who is a good 经理是一个善良的人
communicator and also a good advocate 沟通者也是一个很好的倡导者
you know like governance the governance 你知道治理治理
function may be willing but they are 功能可能是愿意但他们是
they may also need to be prodded you 他们可能也需要被你刺激
know and so I think I T needs to kind of 知道，所以我认为我需要那种
stand up for itself and you know sort of 坚持自己，你知道的
say well you know we've got to get a 说好了，你知道我们必须得到一个
faster internet connection because 因特网连接速度更快
everyone's doing everything in the cloud 每个人都在云中做所有事情
and 和
you know that's just really important 你知道这非常重要
for people to work efficiently and for 让人们高效工作
us to like have access to the services 我们喜欢有权访问这些服务
that are helping us do them accomplish 这有助于我们完成它们
our mission so advocacy is an important 我们的使命所以倡导是重要的
part of good management and then 然后是良好管理的一部分
obviously basic management skills not 显然基本的管理技能没有
necessarily technical skills and I think 我认为必然是技术技能
this is also an important distinction to 这也是一个重要的区别
make that whoever's in the IT manager 让谁成为IT经理
role if you're looking to fill an IT 如果你想填补一个IT角色
manager role if you're creating a new IT 管理员角色，如果您正在创建新的IT
manager position it's the management 经理的位置是管理层
skills that are in many ways more 技能在很多方面更多
important than the technical skills 比技术技能重要
obviously you know technical background 显然你知道技术背景
is important and the ability to 是重要的和能力
understand technical concepts is 了解技术概念是
important but having someone who's 很重要，但有一个人
really strong technically is is going to 技术上真的很强大
be a problem if they don't have good 如果他们没有好处就成了问题
management skills so just to just to 管理技巧所以只是为了
reiterate you know governance is 重申你知道治理是
critical management is critical those 关键管理至关重要
are the things that are needed in order 是有需要的东西
for the IT department to be successful 让IT部门取得成功
and as matt has mentioned and if we 正如亚马所提到的，如果我们
mentioned a few times it's really about 几次提到它的的确确是
a dialogue so you could organize this 一个对话，你可以组织这个
chart and all in a variety of different 图表和所有各种不同的
ways but it's really about these 方式，但它真的是关于这些
different elements kind of working 不同的元素有点工作
together in concert so let's talk about 我们一起谈谈
the IT department then we've spent a lot IT部门然后我们花了很多钱
of time talking about what the rest of 时间在谈论剩下的事情
the organization needs to look like what 组织需要看起来像什么
is the structure or which how should 是结构还是应该如何
what's a good way of thinking about how 什么是思考如何的好方法
to structure your IT department and we 构建您的IT部门和我们
like to think about it with these four 喜欢用这四个来思考它
categories so there's really kind of 类别所以有一种真的
four roles that the IT department needs IT部门需要的四个角色
to play and I we went back and forth on 玩，我和我们来回走动
whether to use the term CIO for that 是否使用术语CIO
first role because it seems a little 第一个角色，因为它似乎有点
silly to have like the CIO who 傻到有喜欢CIO的人
potentially could be at the top of the 可能是最重要的
org chart kind of all the way down here 组织结构图一直在这里
and part of the reason for that is you 部分原因是你
know it's a nice sort of three letters 知道这是一个很好的三个字母
it fit within the square and also in our 它适合广场和我们的
world the world of managed service 世界管理服务的世界
providers you will see people kind of 提供者你会看到人们的那种
promoting a V CIO or virtue 促进V CIO或美德
cio service and the vci oh sort of role cio服务和vci哦的角色
relates to kind of that function so 涉及到那种功能
there's probably more accurate term for 这可能是更准确的术语
it than CIO but it's kind of a nice 它比CIO还要好看
signifier of what that role is about and 这个角色的关键和意义
that's actually the next slide so I'll 这实际上是下一张幻灯片，所以我会
get to that in a second so there's CIO 在一秒钟内完成，所以有CIO
PMO's project management office and I PMO的项目管理办公室和我
think it's become pretty common now that 认为现在变得非常普遍
in specially in larger organizations 特别是在大型组织中
that the PMO sort of evolves out of the PMO有点演变出来了
IT department and I think it's a IT部门，我认为这是一个
reflection of the fact that a lot of 这一事实反映了很多的
organizations the complexity and scale 组织的复杂性和规模
of IT projects has required the IT IT项目需要IT
department or function to really develop 部门或职能真正发展
a lot of project management ability 很多项目管理能力
capabilities and then that can be kind 能力然后可以是善良的
of spun out and used for other projects 旋转并用于其他项目
in the organization as well there's an 在组织中也有一个
engineer role and then finally help desk 工程师角色然后终于帮助台
we'll talk about these more detail so oh 我们会谈谈这些更详细的细节哦
sorry I'm not good we the kind of the 对不起，我不是那么好的
more detailed descriptions you know one 你知道的更详细的描述
thing that does seem to be missing from 这似乎是从丢失的东西
this model is the role of what maybe 这个模型是可能的作用
it's been called the is role or the 它被称为是角色或者
Information Systems department so how 信息系统部门如何
would you kind of see that fitting into 你会不会看到适合的
you know or relating to the IT 你知道或与IT
department yeah that's a good question 部门是的，这是一个很好的问题
you know so I T information technology I 你知道吗I T信息技术我
think commonly you know refers to sort 通常认为你知道是指排序
of the the system's themselves like the 该系统本身就像
systems are running they're accessible 系统正在运行它们是可访问的
they're integrated they're secured and 他们是整合的，他们是安全的
is information systems kind of refers to 是信息系统的一种指称
the data within those you know systems 你知道系统中的数据
how is the data being used by the 如何在数据正在使用的
organization how is it being sort of 组织是如何形成的
analyzed and you know like statistical 分析，你知道像统计
analysis for organizations that are 分析条件的单位
gathering a lot of statistical data for 收集了大量的统计数据
example so is could be a separate 这样的例子可能是一个单独的
department or it could be it could be a 部门或它可能是一个
joint department with what we're calling 与我们所称的联合部门
the IT department IT部门
that you know would add some additional 你知道会增加一些额外的东西
roles and beyond the ones listed here 角色以及此处列出的角色
and generally it's the CIO kind of has 通常它是CIO的类型
the the most sort of interaction with 与...最相互作用
the is dept but certainly you know the 是部门，但你肯定知道
helpdesk could be trained to respond not 服务台可以接受培训，不做出回应
only to sort of IT requests like my 只是像我这样的IT请求
computer isn't booting up I'm having 电脑没有启动我有
trouble printing they could be trained 麻烦印刷他们可以训练
to also respond to is requests you know 也回应你知道的要求
like the data in this database is you 喜欢这个数据库中的数据就是你
know it's not clean or there's a lot of 知道这是不干净或有很多的
bad data that needs to be cleaned out 需要清理的坏数据
etc etc but it's kind of a I'm glad you 等等，但是我很高兴你
you mention that Matt it's a it's a 你提到马特，这是一个
separate it's kind of a separate 分离它是一种独立的
function so the CIO yeah yeah the 功能所以CIO是啊是的
problem the CIO is really responsible CIO真正负责的问题
for technical planning so that's that's 对于技术规划来说就是这样
a role within the IT department works IT部门的职责是有效的
closely with the manager the manager is 与经理密切合作
kind of responsible for planning over 有点负责规划
all that coming up with a good plan for 所有这些都提出了一个好的计划
the organization but thinking through 组织但思考
the different technical solutions that 不同的技术解决方案
are available and identifying the 可用并识别
solution that's going to best meet the 最能满足要求的解决方案
business needs of the organization that 组织的业务需求
is kind of a more of a specific 是一种更具体的
technical skill that someone within the 内部有人的技术技能
IT department you know needs to have and 您知道的 IT部门需要和
that could be the IT manager but not 那可能是IT经理但不是
necessarily it's someone who can do sort 必然是有人可以做排序
of more detailed business and al 更详细的业务和al
analysis and requirements gathering so 分析和要求收集所以
an organization maybe they for their CRM 一个组织也许他们的CRM
to reach to just to reach out to their 伸手去接触他们的
constituents they're using a spreadsheet 他们使用电子表格的成分
the CIO would maybe meet with that team CIO可能会与该团队见面
and help them formulate you know the 并帮助他们制定你知道的
requirements for looking at getting a 看待获得的要求
new crm and then that would go on to the 新的CRM，然后将去到
overall roadmap of the organization cio 组织的总体路线图cio
would help with evaluating different 将有助于评估不同
solutions and then work with engineering 解决方案然后与工程一起工作
to kind of come up with an overall 有点想出一个整体
network architecture and design 网络架构和设计
pmo project management office is pmo项目管理办公室是
responsible for project management it 它负责项目管理
sounds pretty straightforward it mostly 听起来很简单
is actually so just having the ability 实际上只是拥有这种能力
to manage projects you know basically 管理你基本知道的项目
put together a timeline establish 建立一个时间表
deliverables define the scope of the 可交付成果定义了范围
project make sure that activities are 项目确保活动
happening in a coordinated manner that 以协调的方式发生
adjustments to the timeline and the cost 调整时间表和费用
of the project are being managed over 该项目正在进行管理
the course of the project delivering a 提供项目的过程
deployment of the solutions according to 根据解决方案的部署
the timeline adjusting the timeline as 时间轴调整时间轴为
needed based on unforeseen events that 需要基于不可预见的事件
happen over the course of the project 在整个项目过程中发生
you know basic kind of project 你知道基本的项目
management skills which may or may not 管理技能可能会也可能不会
be purely IT related although generally 一般来说，纯粹是与IT有关
IT projects you know a little bit IT项目你知道一点点
different from let's say a you know 不同于让我们说你知道
program driven project a construction 程序驱动的项目建设
project so having that IT background is 项目所以具有IT背景
important what's I think maybe more 重要的是我认为可能更多
important and often times forgotten is 重要但往往被遗忘的是
change management and if you're 改变管理，如果你是
implementing basically if you're 如果你是基本实施的话
responsible for an IT project which 负责一个IT项目，
generally means implementing or 通常意味着实施或
deploying a new solution you're 部署一个新的解决方案
responsible for changing how the staff 负责改变员工的方式
in the organization work so you're 在组织工作，所以你
rolling out a new email system and maybe 推出一个新的电子邮件系统，也许吧
you know it's a little bit different on 你知道它有点不同
the back end but the front end looks the 后端，但前端看起来
same or you're rolling out a new 相同或你正在推出一个新的
document management solution and how 文档管理解决方案以及如何
they get to their documents and share 他们得到他们的文件并分享
them and work on them is completely 他们和他们的工作是完全的
different and you know you can't just 不同，你知道你不能只是
roll the solution out and sort of say 推出解决方案并说出来
here it is good luck as we've all 我们所有人都祝你好运
learned technology adoption is actually 实际上是学习技术的采用
you know it as critical if not more 你知道它至关重要，如果不是更多的话
critical and important than actually 比实际更重要和重要
getting the solution itself the system 让解决方案本身成为系统
itself up and running and so 自己起来运行等等
increasingly the project management 越来越多的项目管理
office also needs to be responsible for 办公室也需要负责
the change management that's required in 这是一个在需要的变革管理
you know rolling out new IT solutions 您知道推出新的IT解决方案
and that means that they're responsible 这意味着他们有责任
also for 也是为了
user adoption so they need to kind of 用户采用所以他们需要那种
have that expertise and skill set as 拥有专业知识和技能
well engineering so engineering is kind 井工程，所以工程是善良的
of you know what people sort of 你知道什么人之类的
traditionally I think think of when they 传统上我认为他们何时会想到
think of the IT department again it's 再想想IT部门
that you know the the person with a lot 你知道很多人
of advanced technical knowledge and 先进的技术知识和
expertise that you know may or may not 您知道的专业知识可能会也可能不会
be interacting with the rest of the 与其他人互动
organization and I hate to like 组织，我讨厌喜欢
denigrate you know that's that 诋毁你就知道那就是那个
stereotype the person that that 刻板印象的人认为是
stereotype represents maybe because i 刻板印象代表也许是因为我
think it to some degree it's unfair you 在某种程度上认为这对你不公平
know people people who have advanced 认识有进步的人
engineering skills are very good at what 什么工程技能非常好
they do and you know just as you 他们这样做，你就像你一样
wouldn't necessarily ask your CFO to 不一定会要求你的首席财务官
also be the motivational speaker for 也是鼓舞人心的演说家
your organization and kind of get 你的组织和得到的
everyone like you know fired up for the 像你这样的人都知道了
new whatever initiative i think it's 新的任何我认为的举措
also to some extent unfair that like 也在一定程度上不公平的像
expect that your engineers be 期待你的工程师
responsible for you know change 负责你知道改变
management and business analysis and you 管理和业务分析和你
know on good management of the IT system 了解IT系统的良好管理
there are people who have advanced 有先进的人
technical skills who can do those other 技术技能谁可以做其他
things but it's not you know it's not 事情，但不是你知道它不是
always the case and it's a very 总是如此，这是非常的
different skill set and i think it's 不同的技能组合，我认为是
this is a unique role it needs to be 这是它需要的独特角色
filled and the work that the engineer 填补了工程师的工作
does is is very important so it includes 这是非常重要的，所以它包括
network architecture maintenance so kind 网络架构维护如此善良
of maintaining you know the connectivity 让你知道连接
between all of the information systems 所有信息系统之间
whether that's making sure that your 是否确保你的
laptop is connecting to the wireless and 笔记本电脑连接到无线和
can get to the internet or making sure 可以上网或确保
that when you're at home you can connect 当你在家里就可以连接
through the VPN to your server at work 通过VPN到你的服务器工作
etc etc engineer is responsible for 等等工程师负责
providing advanced technical support 提供先进的技术支持
anything that the helpdesk can't resolve 帮助台无法解决的任何问题
the engineers responsible for planning 负责规划的工程师
out and maintaining the integration 出来并保持整合
between different systems and then 在不同的系统之间然后
finally information security which is a 最后信息安全是一个
at least one other webinar unto itself 至少有一个其他的网络研讨会
you know making sure that information is 你知道确保信息
you know confidential has integrity and 你知道机密有诚信
is 是
available so protecting the network from 可用，以便保护从网络
viruses from intrusion protecting 来自入侵保护的病毒
information from leaking out of the 漏出的信息
network there's just a huge that's a 网络只有一个巨大的
whole area a whole discipline and then 然后整个地区整个学科
finally there's the helpdesk helpdesk is 终于有服务台服务台是
responsible for end user support so 负责最终用户的支持
that's you know pretty self-explanatory 你知道这是不言自明的
people are having problems they need to 人们遇到了他们需要的问题
submit tickets and get response and 提交门票并获得回复
support for them that's end user support 支持他们的最终用户支持
responding to incidents where basic 回应基本的事件
incident the definition of an incident 事件的定义事件
is basically an IT system that's 基本上是一个IT系统
unavailable so the helpdesk is 帮助台是不可用的
responsible for that providing basic 负责提供基本的
access management and resolving basic 访问管理和解决基本问题
technical issues and as good as 技术问题和一样好
technology gets there's still you know a 技术到达那里仍然你知道一个
lot of issues that that happen in the 很多问题都发生在
world anytime you're using technical 任何时候你使用技术的世界
systems you're going to have technical 你将拥有技术的系统
issues that require you know kind of 需要你知道的问题
basic end user support so let's talk a 基本的最终用户支持让我们来谈谈
little bit about staffing how you're 关于如何配置人员的一点点
thinking to yourself okay I'm a 想你自己好吧我是一个
30-person organization now I'm supposed 现在我认为是30人组织
to have governance and an IT manager and 有治理和IT经理
you know a CIO planner business analyst 你认识一位CIO规划师业务分析师
a project manager and an engineer and a 一个项目经理，工程师和
help desk you know that's that would be 帮助台，你知道那将是
like a third of the organization 像组织的三分之一
dedicated to IT so we like to one of the 致力于IT，所以我们喜欢其中的一个
reports that we find the most valuable 报告说我们发现最有价值的
comes from n10 and that is the nonprofit 来自n10，这是非营利组织
technology staffing and investments 技术人员和投资
report they've been doing it for almost 报告他们几乎一直在做这件事
a decade now and the ninth annual one 现在十年和第九年一年
was released I think last maybe it was 发布我最后想也许这是
almost a year ago anyways if you're a 差不多一年前，如果你是一个
member of n10 you can go log into the 你可以登录到n10的成员
portal do a search for it you'll find it 门户网站搜索它你会找到它
you can download it and look at it it's 你可以下载并查看它
incredibly detailed it has a ton of 非常详细，它有很多
information it's if you're ever 信息，如果你曾经的话
wondering like what's the benchmark like 想知道什么是基准测试
how do I sort of stack up to other no 我怎么样堆叠到其他没有
profits and I under-investing in my 利润和我在我的投资不足
over-investing this is the report that 过度投资这是报告
you should be looking at so it's a great 你应该看着这是一个伟大的
resource I can't recommend it enough and 资源我不能推荐它
based on this report what intent found 根据这份报告发现了什么意图
is that mid to large sized organizations 是中型到大型组织
which they define as having a budget 他们定义为有预算
between one and ten million mid to large 一个一千万大中型之间
sized organizations that were successful 大小的组织成功
at IT had one IT staff person for every 在IT部门，每个人都有一名IT员工
20 to 25 staff so if you have 30 person 20至25名工作人员，如果你有30人
organization you should have at least 你应该至少拥有的组织
one IT staff person in that organization 该组织中的一名IT员工
if you have a 50-person organization you 如果你有一个50人的组织
should plan to have two and so on and so 应该计划有两个等等
forth so that's a good like rule of 所以这是一个很好的规则
thumb for thinking about how to staff I 大拇指思考如何配备我
teen your organization now it's it would 青少年你的组织现在它会
be going too far too kind of think of 该走太远太不厚道的想
this as a one-size-fits-all rule of 这是一个万能的规则
thumb if the mission of your 拇指如果你的使命
organization is about collecting data 组织是关于收集数据
and crunching data and generating 和处理数据和生成
reports then I T is probably more 报告然后我可能更多
integral to your success and you might 你的成功不可或缺的一部分
need to have more staff than this rule 需要比这条规则有更多的员工
of thumb would indicate but it's a good 拇指会表明，但这是一个很好的
starting point and then they also looked 起点然后他们也看了
at just kind of as an aside they looked 他们看起来就像一个旁边
at non IT staff salary IT budget so 在非IT员工薪资IT预算如此
investment in sort of systems and 投资于某种系统和
solutions and that was between 100 and 解决方案，介于100和100之间
250 thousand dollars per year so 每年 25万美元左右
anywhere from you know 10 foot one to 从你知道的任何地方10英尺一到
ten percent depending on the size of the 根据的大小百分之十
organization and their needs yeah and I 组织和他们的需求是啊和我
went ahead and put the link to the n10 继续把链接放到n10
report in the chatfield so go ahead and 在聊天区报告，所以继续
you can access that report it's a great 你可以访问该报告，这是一个很好的
resource yeah great thank you man so it 资源，非常感谢你，所以它
kind of so then you're okay so based on 那么你就好了所以基于
the number of you know staff you have if 你的号码百事通的工作人员，你如果有
you're following the n10 rule of thumb 你遵循n10的经验法则
how do you allocate those staff among 你如何分配这些员工
all of these different roles which can 所有这些不同的角色都可以
be challenging because as I said before 正如我之前所说的那样具有挑战性
you know IT manager skills are differ 你知道IT经理的技能是不同的
from technical skills so you know kudos 从技术技能，所以你知道的荣誉
if you can find someone who's a great 如果你能找到一个伟大的人
manager and also a really good engineer 经理，也是一位非常优秀的工程师
but it can be challenging and I think if 但它可能具有挑战性，我认为如果
you're going to if you're going to have 你要 如果你打算有
to pick like where to hire you're going 选择在哪里聘请你去
to have to or how to staff you know your 必须或如何配备你知道你的
IT department you're going to have to 您需要的IT部门
make some you have to think carefully 做一些你必须仔细思考
about it and make some good decisions 关于它并做出一些好的决定
about you know where you're going to 你知道你要去哪里来
invest your resources so these are four 投资你的资源，这些是四个
criteria that I think are helpful in 我认为有用的标准
thinking about you know how to allocate 想着你知道如何分配
your staffing resources amongst those 你的人力资源
different roles of the IT department so IT部门的不同角色如此
think about ongoing versus occasional 考虑持续与偶尔的关系
you know which of those functions are 你知道哪些功能是
going to be needed all the time versus 将来一直需要
which of those are you going to only 你要去哪一个
need you know every once in a while time 需要你每隔一段时间就知道一次
requirement you know which of those 要求你知道哪些
roles or functions are going to take up 角色或功能将占用
20 30 hours a week and which you know 每周30小时，你知道
only like 5 to 10 hours a week which 每周只有5到10个小时
roles require a knowledge of the 角色需要的知识
organization and which roles require 组织和角色需要
more specialized technical knowledge so 更专业的技术知识
if we kind of look at these different 如果我们看看这些不同的
criteria and you know apply them against 标准，你知道应用它们
this chart kind of say okay help desk 这张图表说好的帮助台
you probably need a help desk all the 你可能需要一个服务台
time now depending on the size of your 时间现在取决于你的大小
organization is that going to be in 组织即将进入
terms of time required is that going to 所需的时间是去
be like you think you'll need about 10 就像你认为你需要大约10
hours a week staffing a help desk or 每周工作几小时服务台或服务台
anything it's going to be more like 40 任何东西都会更像是40
hours a week and that really varies 一周一小时，真的各不相同
widely from organization to organization 广泛地从组织到组织
is it more important for the help desk 对服务台来说更重要的是它
to have knowledge of the organization or 了解组织或
is it more important for it to have 是它更重要的是它有
technical knowledge or what what level 技术知识或什么级别
of organizational knowledge is needed 需要组织知识
versus you know technical knowledge and 与你了解技术知识和
again like this is going to vary from 再次像这样会有所不同
organization to organization depending 组织依赖于组织
on its specific structure its mission 在其具体结构上的使命
you know how it functions so it's going 你知道它是如何运作的，所以它会发生
to vary but a PMO if you're rolling out 如果你要推出，可以改变PMO
you know a lot of IT projects and if 你知道很多IT项目，如果
rolling out new IT solutions is a 推出新的IT解决方案是一个
fundamental part of the organization 该组织的基本组成部分
then you know it may make sense to 那么你知道它可能有意义
invest in a pmo in-house but if you're 在内部投资pmo，但如果你是
only you know deploying new IT solutions 只有您知道部署新的IT解决方案
every two or three years then that may 那可能每隔两三年
be a function that it makes more sense 是一个更有意义的功能
to outsource in general are sort of 一般来说外包是一种
guidance is that the farther sort of up 指导是更远的那种
you go the less effective it is to 你的效果会降低
outsource and so it can be very 外包，所以它可以非常
effective to kind of rely on outside 有效依靠外界
consultants and support for fulfilling 顾问和支持履行
things like the CIO and pmo function 比如CIO和pmo功能
particularly if those aren't happening 特别是如果那些没有发生
very often or the engineer function if 如果经常或工程师的功能
you know the requirement is pretty 你知道要求很漂亮
minimal and it requires someone with 最小， 它需要有人
pretty advanced technical knowledge but 非常先进的技术知识但是
once you get up into the management 一旦你进入管理层
level it starts to become less and less 水平开始变得越来越少
effective to outsource generally because 有效地外包通常是因为
management tends to be you know tends to 管理倾向于你知道倾向于
require more of a more of a time 需要更多的时间
commitment and also requires greater 承诺，也需要更多
knowledge of the organization to the 对组织的了解
point where I think it's not possible to 我认为这是不可能的
outsource the governance in our 将治理外包给我们
experience you know itt governance can't 经验你知道治理不能
be outsourced it's sort of abdicating 外包它有点放弃
its its equivalent to abdicating 它相当于放弃
responsibility for making IT decisions 负责做出IT决策
for the organization so could start with 该组织因此可能与开始
you know looking down there and the four 你知道向下看那四个人
roles you know based on these criteria 您根据这些标准了解的角色
you know which one does it make more 你知道哪一个能做得更多
sense to outsource and which one does it 外包的意义，以及哪一方面
make you know more sense to try to to 让你知道更多的尝试
build up in house so that takes us to 在内部积聚，以便带我们去
the end and we'll have a little bit of 结束，我们将有一点点
time for questions before we get to that 在我们达到目标之前的问题时间
I want to just quickly announce next 我想快速宣布下一步
month's webinar which is really going to 本月的网络研讨会真的要去
focus on you know those the CIO and pmo 专注于你知道那些CIO和pmo
functions so planning and IT project 功能如此规划和IT项目
management for nonprofits how can that 非营利组织的管理怎么可能
be done effectively what are some ways 有效地完成了一些方法
that you can do that yourself what are 你可以自己做的是什么
some ways in which outsourcing it might 外包可能的一些方式
be effective we'll look at that in more 要有效我们会更多地看待它
detail we always really appreciate the 细节我们总是非常欣赏
feedback that we get after these 我们得到的反馈
webinars 网络研讨会
and if you don't mind taking the short 如果你不介意做空
survey once you exit the webinar it 一旦你退出网络研讨会它就会进行调查
really helps us in designing and 真的帮助我们设计和
planning these if you missed anything if 如果错过任何事情，请计划这些
you want to go back and look at 你想回去看看
something again or strongly encourage 再次或强烈鼓励的东西
sharing if you want to share today's 分享，如果你想分享今天的
webinar with someone who you think might 与您认为可能的人进行网络研讨会
appreciate it or get value from it we 欣赏它或从中获取价值我们
will be posting the webinar slides and 将发布网络研讨会幻灯片和
recording to our YouTube and SlideShare 录制到我们的YouTube和SlideShare
accounts and we invite you to connect 帐户，我们邀请您连接
with us on facebook on our youtube 在我们的youtube上的Facebook上与我们在一起
channel linkedin and you can check out 通道LinkedIn，你可以检查出
our blog on our website so with that 我们的博客在我们的网站上就这样了
we'll have a little bit of time maybe 我们可能会有一点时间
how much time do we have Matt for 我们有多少时间有马特
questions well we're right in five 问题很好，我们五分之一
o'clock we do have a handful of a few 我们确实有一些
questions here so we'll take them 这里有问题所以我们会接受它们
starting off with actually a comment 从实际评论开始
that I thought was good going back to 我觉得回去很好
the role of the PMO so in addition to 项目管理办公室的作用，所以除了
managing projects the comment was that 管理项目评论是这样的
you know the p.m. 0 is also great to 你知道pm0也很棒
help manage demand management you know 帮助管理您知道的需求管理
requests for new projects and then the 请求新项目，然后是
overall project management tracking so 整体项目管理跟踪如此
portfolio management so how many 投资组合管理那么多
different IT initiatives are on the 不同的IT计划正在进行中
slate you know how can we prioritize and 你知道我们如何确定优先次序
manage all the different requests that 管理所有不同的请求
are coming in so in addition to you know 除了你知道 ，所以进来了
the actual execution of the projects 项目的实际执行情况
also having that visibility kind of 也有那种能见度
organization wide into what's going on 组织广泛的进展
what's the priority and how are we 什么是优先事项，我们如何
allocating resources to that the 为此分配资源
question then comes back to the question 问题然后回到问题
you know a specific question for a 你知道一个具体的问题
30-person nonprofit you know would you 你知道的30人非营利组织
hire an in-house helped us person or 聘请内部帮助我们的人或
only outsource you know you know do you 只有外包才知道你知道吗？
have any specific guidance for you know 有任何具体的指导，你知道
that that stereotypical 30 person 那个陈规定型的30人
organization mm-hmm I you know kind of 组织mm-hmm我知道的那种
going back to that chart of you know 回到你知道的那张图表
where it makes sense to outsource I 外包我有意义的地方
would it kind of depends on who's 会不会取决于谁
willing to take on the management role 愿意担任管理角色
in the organization so if if this 30 在组织中，如果这30
person organization you know has a you 你认识的人组织有你
know director of operations who's ready 知道准备好的运营总监
and willing to managed IT for the 并且愿意为IT管理IT
organization then I think you know that 组织那么我想你知道，
one FTE could you know effectively 你能有效地了解一个FTE吗？
go to a help desk person that that could 去帮助台的人那可能
you know respond to like basic issues 你知道回答基本问题
particularly if you know there's a and 特别是如果你知道有一个和
this kind of gets to your question 这样可以解决你的问题
earlier Matt about the IT versus is role 早期Matt关于IT与角色的关系
and function within the organization if 并在组织内部发挥作用
it's an organization that relies really 这是一个真正依赖的组织
heavily on you know Salesforce let's say 严重依赖你知道Salesforce让我们说
then you know if that's a person who 然后你知道那个人是谁
could provide help desk support not only 不仅可以提供服务台支持
for you know basic computer issues but 因为你知道基本的计算机问题但是
also for salesforce and you have a 也适用于salesforce而且你有一个
director of operations who's taking on 正在接受的运营总监
the IT manager role then you know hiring IT经理角色，然后你知道招聘
help desk person could be very effective 服务台人员可能非常有效
if on the other hand you know it's a 如果另一方面你知道它是一个
30-person organization where there's no 没有人的30人组织
one playing that IT manager role that is 一个扮演IT经理角色的人
critical and that would kind of that 关键这将那种认为
would be the place to start great thanks 将是一个非常感谢的地方
for that all right I think that just 为此，我认为这是正确的
about wraps up the questions we do have 关于我们所拥有的问题
one more so question around does our 我们还有一个问题
model community focus on complete 模范社区注重完成
outsourcing or supplementary form course 外包或补充形式课程
you're on do you want to speak to that 你在做什么你想和那个说话
sure yeah I mean art we work with you 肯定是的，我的意思是艺术，我们与你合作
know five-person organizations and we 我们知道五人组织
work with 250 person organizations and 与250人组织合作
obviously with the larger organizations 显然与较大的组织
they have full service in house IT 他们在内部IT方面提供全面服务
department and you know we're doing more 部门，你知道我们做得更多
sort of capacity mental capacity so 那种能力的心理能力
there are certain things that we can do 我们可以做一些事情
I think you know more cost-effectively 我认为你更有成本效益
for larger organizations so we'll come 对于大型组织，我们会来
in and do that I kind of on the 我做的就是这样的
engineering side and then very large 工程方面然后非常大
projects that we have a lot of 我们有很多项目
experience with you know we'll come in 与你相处的经历知道我们会进来的
and kind of supplement you know their 和你知道他们的补充
in-house kind of pmo function and then 内部的pmo功能然后
for smaller organizations aside from the 对于小型组织而言
IT management role you know we'll play 您知道我们将扮演的IT管理角色
you know we can provide help desk 你知道我们可以提供服务台
engineering PMO and CIO kind of planning 工程PMO和CIO的那种规划
support so we're really kind of able to 支持所以我们真的很有能力
scale through a ride 通过骑行规模
of sizes and more or less provide you 尺寸和或多或少为您提供
know the support that the organization 知道组织的支持
needs depending on what they're sort of 需要取决于他们的那种
capable of doing in-house we can provide 能够在内部做我们可以提供
that the management function but you 管理功能，但你
know in those situations we're really 我知道在那些情况下我们真的
looking to kind of partner with the 期待与合作伙伴
organization because i think you know in 组织，因为我认为你知道
our experience we can do a fair amount 我们的经验，我们可以做很多
of IT management particularly when it's 特别是在IT管理方面
connected to sort of technical knowledge 与各种技术知识相关联
but there always needs to be that person 但总是需要那个人
in the organization who really 在组织中谁真的
understands the organization and is able 了解组织并且能够
to communicate with the key decision 与关键决定沟通
makers and stakeholders yeah and I would 制造商和利益相关者是的，我会的
I guess just follow along on that I mean 我想跟随我的意思
our approach and we've been been around 我们的方法，我们一直在
since 1993 is to be kind of flexible and 自1993年以来，是一种灵活的
a partner I think it is important if you 合伙人我认为如果你这么重要
are looking for an IT you know I nice 正在寻找一个你知道我很好的IT
you vendor to use to kind of figure out 你供应商用来解决问题
what their kind of view is there are a 他们的观点是什么？
lot of IT vendors where they do provide 他们提供的许多IT供应商
kind of a standardized and pretty 有点标准化和漂亮
structured service offering and that's 结构化服务提供，那就是
all they do is you know kind of complete 他们所做的只是你知道有点完整
outsourcing you kind of turn over 外包你有点翻身
control of the IT function to them and 控制IT功能给他们和
you know I think that that can be pretty 你知道我觉得这很漂亮
constraining in some cases if you need 如果需要，在某些情况下会受到限制
to have some flexibility in that work a 在这项工作中有一定的灵活性a
role I think it can be appealing to just 角色我觉得它可以吸引人
feel like you can turn the keys over and 觉得你可以把钥匙翻过来
have somebody else deal with it but as 让其他人处理它，但作为
Johan mentioned the the role of a kind 约翰提到了一种角色
of IT management and really getting back IT管​​理和真正的回归
to the function of IT is is really 真正的IT功能
enabling that process and aligning the 启用该过程并调整
the business needs and providing value 业务需求和提供价值
it's really hard to do that if if you're 如果你是的话，真的很难做到
just kind of handing over the keys to 正中下怀交出钥匙
another organization to kind of provide 另一个组织提供
a commodity service it can be successful 一个商品服务，它可以成功
but again it kind of gets back to 但又有点回归
governance you know governance if 治理你知道治理如果
there's one message you get you know out 有一条消息让你知道
of this webinar it's the importance of 这个网络研讨会的重要性
governance and the number one job of 治理和头号工作
governance is accountability and it's a 治理是问责制，它是一个
very specific type of accountability so 非常具体的问责制
it's not enough to say look I just want 仅仅说我想要它是不够的
IT to work governance really needs to be IT工作确实需要
intentional about fostering that growth 故意促进这种增长
in both business alignment and 在业务一致性和
management capability and you know outs 管理能力，你知道出局
or even commodity service I 甚至商品服务我
you support can play a role effectively 你支持可以有效地发挥作用
within you know that that approach but 在你内部知道那种方法但是
it just needs to be done in an 它只是需要在做
intentional way great good well I think 我认为，故意的方式非常好
that's a great comment to conclude our 这是一个很好的评论来总结我们的
webinar on today thanks Johanna 网络研讨会今天感谢约翰娜
appreciate all the great insights you 欣赏你所有的伟大见解
shared with us today all right thank you 今天和我们分享了， 谢谢
Matt thanks everyone 马特谢谢大家