If they don't answer the phone 2 2
properly and promptly 3 3
What kind of an impression is that? 4 4
You're right Jackie. It's not good. 5 5
You know it and I know it 6 6
and fortunately 7 7
most of our extension users know it 8 8
well. for the rest of them... 9 9
Let's just hope that they catch on pretty soon 10 10
Can't we nudge them a little bit? 11 11
well. we'll see... 12 12
but right now Jackie 13 13
What about Mr B's complaint 14 14
...that he did not get an important call this afternoon? 15 15
I'll tell you just what happened...