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good morning all so what does
telemarketing selling products over
telephone social graces what are social
graces good morning thank you
you do the inbound call opening you say
I'm calling you on behalf of Alec my
name is Asha how may I help you
good morning welcome to dr. wellness my
name is Krishna how may I help you
perfect this is a call center in
Bangalore call centers were among the
first outsourced tech companies to
appear in India and they're still here
good morning this is Krishna how may I
help you
it's a location of BFW in Bangalore call
centre work has been out sourced from
America to India for decades but this
call center is different hello because
many of their clients are actually
Indian when we actually looked at the
growth of India there were a lot of
domestic companies that were actually
you know that were you know growing you
decided to do just the domestic market
just companies that are in India okay
and that actually did one does the fact
that transact Global has found success
by serving largely its own market is an
indication of just how far the market
has come India's IT sector has evolved
so far out of its call center beginnings
that it's now a 150 billion dollar
industry
this is the corporate headquarters of
emphasis one of the biggest IT services
firms in all of Bangalore
why did India emerge and Bangalore
specifically as sort of the site for
this kind of growth we've always had in
India a fairly large stem population
right we've had a history of mathematics
and science and engineering and medicine
back in the eighties IBM was launching a
PC Microsoft was launching the desktop
operating system and computers are
weighing mainstream so there was an
opportunity for the Indian talent to be
taken to where the work was which is
United States as telecom infrastructure
became more stable that led to this
development of the offshore services
that provided a much faster way to write
software because if you can do it pretty
much 24 hours a day and then came y2k
what was the problem with y2k that India
had to face the problem was the Western
world had written programs that couldn't
handle 0/0 at the end how do you make
sure that the computers don't fail when
they come across a zero zero that's the
year 2000 year 2000 some members of
Congress are worried that the computer
glitch will lead to dangerous problems
on the world's infrastructure that's
when a lot of our Indian companies that
were young innocent short the world they
had the ability to fix problems and do
it in a way that you can actually afford
and over the last 25 years you know this
is kind of become a massive hub for
global companies to build software that
essentially runs the world Indian tech
workers are a worldwide phenomenon with
850,000 entering the global workforce
every year a primary source of this
talent are the country's 23 Indian
Institutes of Technology they're among
the most competitive engineering schools
in the world
ApS was set up in the 50s as
institutions for engineering education
and research modeled after MIT and
Cambridge mother things so this is
Indian sort of people get in here and
after they finish their undergraduate
went they sought after by all kinds of
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what does it like teaching them do you
think one of these kids is gonna like
maybe do something but it seems for some
of these kids their dream is no longer
to work in the u.s. instead they prefer
to innovate right here in India there is
an inherent sense of wanting to
contribute to India's GDP and there's a
lot of emphasis on entrepreneurship and
starting on your own this push towards
entrepreneurship has become the primary
focus as basic software engineering
skills are no longer enough in response
to this shifting landscape a number of
startup incubators have sprung up to
nurture creative ideas out of
mathematically built Minds Science and
Technology are the backbone of Indian
education but if you want to go from a
back-end coder to a front office
visionary you got to learn how to sell
so I've come to an incubator for
startups called commencement which
coaches would be disruptors in the art
of the pitch how important is the pitch
which is the moment of truth just having
an engineering degree is not enough if
you're going to build the business
builders and the job creators of
tomorrow they have to think about the
world as a market I grafton early to
work really coming from the company
oshio water fix my gadgets and I do back
change you know the
a lot of gadgets are getting introduced
to India so how we how we how we are
actually we are creating a basically
customer convenience through this web
portal with this Butera video walk to
where you can understand how to pay
using change paid welcome to paradise
hotel I would like to stay here for two
days I don't have money
do you accept change pay yes I would
like to work on that you do this all the
time right what is sort of common about
the sort of shortcomings of how people
tend to pitch ideas like this yeah I
think it's so the big one is how do you
tell a story this is what you get from
people who know too much they've been an
expert in delivering projects making
products in a very corporate environment
but I think we have to also come up with
a solid business model which is
innovative hello I'm from music money
labs
I'm go pal we are a music technology
company that teaches scales music
education it works very simply I mean
you just put it in front of you and
start singing and it tells if your
frequency is off or if you're off the
beat we show you detailed breakdown of
how can you improve and you can track
your progress over time in India you
have so much diversity in music and my
motivation is to build digital
infrastructure for the Indian heritage
this is cool cuz it sort of like very
very culturally Indian things becoming
potentially like a globally useful
product but also it takes a non music
person it figured out a new way to do
easy to do music it didn't take a very
social zuckerberg to figure out the
social network god the stars in his eyes
as you can see for many of these
would-be entrepreneurs the hope is to
one day join the fast growing list of
Silicon Valley sized success stories who
make up much of India's Nason venture
capitalist culture I met at a Golf Club
in Mumbai and I am playing around with
one of the top pcs in the country he's
been named one of the 50 most
influential business people in all of
India and he's funded some of the most
successful online ventures that this
country has ever seen
so what would your big like first
success back in India nice sitting in my
office met one of these sort of fellows
who does the traditional matchmaking
like arranged marriages yeah it occurred
to me that why not put this stuff up on
the internet and so that idea was born
and we started out with shaadi no compa
there you go
what were the next investments that you
made about 2011 I met a young guy called
bhavish he was looking at raising some
capital for on-demand cab service we
through your app and so I wrote him a
check in 2011 and today of course the
company's worth close to five billion
dollars Wow would you say that the
texting in India is at an inflection
point in any fashion
Indians have tasted blood and given the
cultural advantages that India has in
many ways I think it's a foregone
conclusion that Indians will drive the
coming tech revolution you're already
seeing it as India's tech sector grows
more sophisticated its entrepreneurs are
becoming more ambitious driving
development aimed at saving our lives
and the environment oh wow I'm in like a
operating room I can actually see my arm
it's brown because we're in India yeah
you can do the complete advanced cardiac
life support protocol and you really
feel oh my god that's a thing that's a
real thing he does the real thing yes
yes amazing while many technology
companies here are focused on serving
the world's economy I've come to the
garage of Alti green a start-up that's
trying to take a hands-on approach at
solving some of India's problems in
India there are 1.2 million people dying
early every year because of poor air
quality so what do you guys do we allow
people to take their existing vehicle
into our place convert into a hybrid aha
at $1,000 saving 25% in fuel and 25% of
emissions sure I mean are you trying to
compete with like a Tesla no Tesla is
still selling under thousand-dollar
costs that doesn't work for India what
we're doing here is you're democratizing
the use of electric technology
entrepreneurship is exploding here with
over 5,000 verified startups currently
operating nationwide projections are so
good in fact that the blue-chip
prospects who originally left India to
succeed in America are beginning to
return I understand most of you guys
studied in the US or lives in the u.s.
at some point until like why did you
come back look at populations in India
right you believe something that could
potentially be used by a billion people
and it's a lot like the Wild West the
rules are being made I notice very very
cosmopolitan now there are people from
not just all over India people from all
over the world if you lived abroad and
come back I had a job offer interest
from Google Mayo but I met some very
nice people in Bangla that time and I
thought that why not give it a shot so
you gave up working at Google to come
back it was startup given sort of the
increasing amount of like anti-immigrant
feelings in the United States does that
contribute to your decision to move here
you know Trump coming power has not been
good for anybody and I think that is
sort of forcing the pool
to Bangalore we're coming home
the Megan thumb happen too many the
future of technology doesn't lie in
Silicon Valley but in places like
Bangalore recent evidence suggests that
this is already happening as emerging
economies like India's make up almost 60
percent of global GDP according to the
IMF opportunities among software where
all the valuation lies is now our
calling card as a country Bangalore is a
city primed to emerge as a global leader
in tech with its nation's investment in
education and innovation paving the way
for a potential overthrow of Silicon
Valley as the center of the tech
universe what babblers got going for it
is the scale of India it's like 1
billion people right now so even if you
got like one out of two thousand being
engineers right you've got a large
population to make from yeah well the US
and Europe continue to be the leading
spenders the center of gravity of the
global economy is seen to be moving east
how did you eyes I found companies when
I was 10 years old I was very curious
and electronics and technology so I told
of the drone which can detect and
destroy landmines
go on
consequently Asia will account for at
least 25 percent of global ER and DS
spend before the turn of this decade and
that defines the age that we live in and
I want to congratulate all of you who
have made this possible
the fastest-growing segment in the
entire IT BPM industry
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you
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