Good evening, welcome to the show tonight
In the studio, we have Casper and me, Brian
Hey, Casper, where did you go last weekend?
Oh, I just went to Four Seasons Hotel and guess who I meet
I donˇ¦t really know
actually, I met the HR director in the cafe
I did also talk to someone in the HR department
Oh, really?
The T&D manager, Jenny, she is very good
The most important thing is she speaks in Cantonese
WowˇKso we are having very comfortably
but unfortunately, I met a foreigner
but she is very nice and just very humorous and also an export in HR (wonderful)
yes, as she work in HR department in Four Seasons for 14 years
so very experienced HR person
I really love talking to her
Yes, I love being in Four Seasons as well
Because it is a great Canadian-based company
which has operated almost 90 hotels and restores over the world in 36 countries
It is also a young company which is around 60 years old
so it is young, energetic and great in everything
I also love Four Seasons very much
It has very good service, but do you know what the HR director told me
not really, something about vision and mission?
actually, they donˇ¦t have vision and mission statement
Oh, so strange??,how come
Yes, but they have something called ˇ§Golden Rule" instead,
They donˇ¦t have specific vision and mission statement
But the ˇ§Golden Ruleˇ¨ is ˇ§we seem to treat other as we will have them treat usˇ¨
that means you have to treat everybody equally the same
have to within quality including external guests and internal customers.
wow, that is great attitude to treat the others
so what other HR topics that you have gone to
well, actually, we talk about the training programmes
that something about T&D,
yeah T&D, so we can learn a lot from that
and according to the TNA analysis, we have to learn
are you are learning, yeahˇKwe are leaning
she told me that she combined their training programmes into those
organizationally needs, individually needs and task needs
so how many different training programmes they are offering
actually, there are a lot but she just told me four programme
may be the four most important one
oh, great, because there is something called FSITP
that means the Four Seasons Introductory Training Programme
and also the MIT, which is the Manager In Training
so you know something, because Jenny told me something you know
and also the DT Programme as well as the next programme
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when you are back, we will tell you more about it