Hey.
Glad to see you're still here.
So you decided that customer service?
Yeah.
Sounds good with you.
So what's next?
You got to apply for a job.
And I'll give you some tips and tricks on how to do that so well.
Applying.
You're not really going to need my help.
Usually the instructions are pretty clear, but let's pretend you get that first interview.
So let's have a look at what I would advise you to do.
This video, we're going to take a job offer posted by Toyota on their website.
So it was there a few months ago when I wrote the script.
Hopefully it's still there.
So when you find a job offer, usually you will see the same type of information, which company you're
going to work for, where the job is based, what they expect from you.
Any other additional skills that will help you get the job?
Language skills that you're going to need if you need a bachelor, if you need a masters, if you need
to use a specific computer tool, some companies will say, Oh, we only hire people who know how to
use a mac, or we only hire people who use Linux or things like this.
So just read through it before so you don't have any surprises.
And of course, there's always a chapter about what this job will bring you.
And usually it's along the lines of, Oh, you're going to be so happy solving customers issues.
Wow.
So what I'm trying to what I'm trying to say here, because obviously I know you can read and you're
probably thinking, I know how to read a job offer.
Why are you telling me how it works?
The thing is, in customer service and in old jobs in general, what you say in an interview has to
be directly related to the job offer.
So let's have a look at the job offer from Toyota.
I want to add, they're not sponsoring any of this.
I just randomly decided I will go on the Toyota website and have a look at what what they're offering.
So the beginning of the offer starts with Toyota is one of the world's largest automobile manufacturers.
As a company, Toyota motors Europe focuses on sustainability and future generations and strongly promotes
diversity, inclusion and gender equality.
So it means that if you don't care about the environment, you don't care about making a better place
for your children.
And you believe that only guys should be mechanics, for example.
And you say it during the interview, they're going to say, No, no, we don't want that candidate.
It's really important that you actually see those things, but in different words.
So if you say, you know, if we take focuses on sustainability and you say things like, I really believe
in electric cars, I think they're the future and I hope we can make them even better.
And I want to be a part of that that's going to impress the recruiters.
Let's see the next sample I took from that offer.
We are highly interested in receiving the applications from professionals of all backgrounds and genders
looking to build their career in either scientific, engineering or corporate positions for Toyota quality
as a way of life.
And the thing is so good that it cannot be made better.
And that is why we strive for a continuous improvement in everything we do.
This basic principle for us is called Kaizen.
I would also recommend that you actually Google Kaizen.
It's a very interesting principle and, and it guides us in our pursuit of best quality and delivery
of unparalleled customer satisfaction.
So this means that Toyota will expect you to deliver quality customer service and to be motivated to
learn by yourself if you made a mistake or to take feedback very well, or just, you know, when you
have time, you're like, Oh, what can I learn today?
It just Google the knowledge base or search through things and read articles, etc. So they're probably
going to expect you to do that if you see during the interview, Oh, I really like learning by myself
and I read a lot of books and and this and that.
That's going to be better than saying, I'm not interested in technology.
And I go to the to the nightclub every day.
You know, that's not going to work for them.
So let's go into your profile.
So what what they're kind of looking for, they see here you have a good knowledge and some experience
and problem solving.
So what does this mean?
It means that if you're not happy to help other people or solving a problem even for yourself and you
prefer to just give up and call customer service, that's not going to work.
But you can say stuff like, Oh, I'm the person that everybody calls whenever a problem with their
television or with their phone.
And I know how to do this, and I've done this one multiple times and I built my own computer and things
like this that's going to show them that you actually like learning and like doing technical stuff.
So in the next part of the job offer, they say in the profile section you have a Toyota DNA.
This means you wish to develop and you are ready to persevere in order to reach, challenge and targets.
You seek facts before making recommendations or decisions.
You have strong planning and organization skills.
And you enjoy working in a team respecting others.
So for this part, you're going to have to say exactly that, but with different words.
So you're going to say, I don't give up.
I always want to learn more.
I want to solve problems.
Also, things like I want to make sure I have all the information before I'm tackling an issue.
I'm careful about my time.
I'm tidy.
I'm on time.
I read my emails before my shift.
I'm organized.
I use the windows sticky notes or whatever, you know.
And then you say, I'm a team player.
And then you can use any quotes about teamwork, like, Oh, there's no I in team, but there is an
Iron Victory and things like this.
So I'd like to finish this video on.
Five points I think are the most important in customer service is being a team player supporting your
colleagues.
If one day you're having a tough time for any reason, for maybe for something that happened at work,
maybe for something that happened at home, you have to let your colleagues know you don't have to say
everything, but you have to let them know.
Maybe today you're not going to be at your best.
They'll be there for you.
You have to be there for them as well.
It can be it can be a rough industry.
So if you're if you're doing this, you should be okay.
Company policy is very important to respect company policy.
Sometimes you can solve a case, you can make a customer happy, but it's going to break company policy.
So you cannot do it.
Sometimes you're going to be sad because you have a really, you know, upset customer.
And he was really he really got left over by your company.
And you think he deserves compensation, but you can't do anything.
You're going to have to live with that sometimes.
Learning quickly and adapting to new tools, projects and policies, that's very important.
Sometimes you're going to log in to work and see an email about, oh, just a new procedure starting
today.
And you're going to have.
To be aware of that before your shift starts.
So log in maybe ten, 15 minutes ahead, make sure that your emails are ready and that you don't have
any questions for your manager.
Well, if you do have some, ask him.
So you're you're all set.
Be open and respectful.
You are going to work in an industry that has people from everywhere.
You know, you're going to have people that speak Spanish.
You're going to have people that speak Norwegian.
You're going to have people from the from South Africa.
You're going to have people from everywhere.
So if you are not ready to respect a religion, a skin color, a language or a culture, don't go into
customer service.
Really, really don't stay away from that because everybody's going to hate you.
This was the basics of handling an interview and what you kind of need for a customer support job.
You should you should definitely look into the most common questions.
How to answer them.
That's also very good.
And also, please keep in mind when you have an interview, it's not an interrogation.
It's a discussion.
It's mutual.
It's between you and a recruiter.
And it's both of you trying to see if you're a good fit or not.
Sometimes after an interview, you're going to realize, okay, this job, no, hell no, that's okay.
So that's also why we have interviews.
So, yeah, be respectful and smile and show them that you're motivated.
Let's go into the next video.