Hey, guys, welcome back.
So, yeah, we have completed our complete website successfully.
We have created all these pages and we have seen all the dynamic features that we can embed in our content
form.
And also we have we have learned how to accept payments online as well.
So now what is left is this chat widget that we have added on our website, which helps us to connect
with our customers online and it enables us a live chat option on our website and it's a really great
feature to have on your website, so I'll show you how to do this on your website easily and for free
of cost.
So how to do that?
You don't need to pay for this software.
This is basically this is by the help of a software called Zoho Sales IQ.
Right.
And it's a completely free software if you are just a team of two or three people and then it's completely
free of cost.
And in case you want more user accounts, then you might have to upgrade.
But then if you are a solopreneur or freelancer or just getting started with your business website,
then this is a free to use tool and it has tons of features in even with the free tool as well.
So you can just go ahead and in my website I'm using the free version of this software, right?
So you can also use this.
I'll show you how to integrate it.
First thing is you need to go ahead and search for Zoho Sales IQ and here you need to log in to sign
up for a free account and then you just need to sign up, right?
You just need to sign up.
And as soon as you sign up, you log into your dashboard and your dashboard will look something similar
to this one.
What you need to do here is just copy this code.
Once you have copied this code, you can now go ahead and cancel this here and go back to our website
and.
Go to plugins, click on Add New.
Sales IQ.
Sales IQ right now.
Click on install.
And activated.
Once activation is done, you'll have this option, new option, custom post type here, the whole IQ
go to that and then you paste your code.
What we have copied from our dashboard and then hijacked widget.
The chat widget on your website will be disabled and only visitor's tracking will be working.
So it does two things.
It tracks visitors and it also enables the chat widget.
So if you want to hide the chat widget and only tracking has to be enabled, then you can select this
course.
But I don't think that is useful.
But here for this video, what we need is we need this live chat widget, right?
So once it is done, you just need to click on save changes.
And then here you have if you are instead of creating your account in Zoho sales like you will directly
come here and install the plugin.
Then you first thing is you will not have this code to paste it here and then for the directions are
here you just need to log into sales.
Zoho Sales like your account, go to settings website, click on the website name, choose a preferred
platform to engage and all the things I have showed you right how to get this code.
And then if you click on save changes and go to your.
Sight and see what happens here.
Congratulations.
You have successfully added a live chat widget on your website and it will be showing up everywhere
on your website.
All right.
So what happens here is when customer.
I'll show you.
So this is my dashboard.
Let's say I'm a I'm an admin, right?
I'm a customer support person, customer support executive from this company called Geeky Advisors.
From here, you can go to my accounts and all those things and update your logo and all those things.
I won't be showing you.
I hope you will get the hang of this of this user interface easily.
But I want to show you how to interact with your customers here.
I have opened an Incognito tab and if I say if a customer initiates the chat, let's say customer.
Just at the rate the dot com choose the department here.
You can have different departments in your website.
From here you need to configure different departments and then hey, testing, live chat.
Initiate the chat once it's done.
Let's see what happens here.
We get the notification like this and all we need to do is accept this.
As soon as we accept, we can tell that customer has selected this department email address and all
those things.
And then we have the name and like customer and this message.
Hey, customer.
May I?
Q today.
As soon as you reply.
If you go to this here, this interface in Incognito tab, you'll find the supply and code.
This is a great website
and your customer support agent will be able to see it from here.
And now customer can go ahead and cancel the chat.
You can click on and insert and then he can give us a feedback as well.
Great.
It's.
And then click on Submit.
That's it.
Validation has a visitor and the chat session.
Right.
And now you have this option to convert this as a ticket for various customer support departments and
all those things.
But anyhow, there are premium features probably.
So what we need is live chat, right?
So here we have live chat and we can interact with our customers easily and this is all we need to do
from our dashboard.
We just need to copy, grab a code from here and go to our website and paste it in the plugins dashboard.
That's it.
You have successfully enabled this live chat widget, so I hope you have learned a very interesting
fact on how to integrate a free live chat software on your website.
It's really simple.
I have used more than 20 to 25 live chat softwares with my past, for my past projects, for my clients.
But so far I just love the user interface and the features that this particular software provides and
more.
The best part is it's free of cost and the quality and the free of cost, right?
So it's unmatchable.
So I hope you have learned an interesting fact.
So now where are we in the projects?
We have completed this as well.
Perfect.
Now we need to go ahead and make the complete website that we just now created.
Mobile Responsive.
Right.
Okay.
So we'll do it in the next video to learn.
Take care.
Have a great day.