I welcomes she toria to the gonna focus on how to actually answer
interview questions
seventy to eighty percent of questions last
an interview all culprits and sea bass questions
which means they usually start with describe it I'm
but you work as part of a team how
you manage difficult customer am give me a time when you've worked on the
pressure
all these questions are looking for or what the interview was looking for
is for you to demonstrate used your experience in the past
how you've worked in the pressure how you've worked as a team
am all these different scenarios you getting City question
so when you hear a question like this and there are millions to them that they
usually start with
describe it I'm or tell me about or how or what
open that the questions which allow you to use your experiences
to actually answer the question because the so many
if it's such a questions or because there's so many competency based
questions
it's very difficult for for you personally to go away and prepared every
single and see possibly can
because sometimes you may get us between seven 10
the subsequent sessions us it's very very difficult to try and memorize your
answers
it's certainly something I would recommend so what do you do the
alternative
or looking to do when we answer these questions is
to you help you organize your thoughts how we help you organize your thoughts
is by using a simple structure that structure
is called car see a
and are
the C stands for context
a book on sex means is the background so
where were you what you doing who were you with
the a stands for
in so action basically means what did you do
so with the scenario what action did you actually take
what were the things that you did the boy closer to
achieving the goal for example
on the R stands for results so
the result is the key thing that the interviews are looking for
on the result is the happy ending really it's the happily-ever-after so what was
the result of all the action that you've taken
of the actual sorry that you're involved with
what was the result what was the outcome
remember competency based questions
questions such as describe or how will tell me when
these open-ended questions which allow you to demonstrate your experience
what is the really key thing that I want to get across in this tutorial
its all about evidence its all about your experience
so what I mean by evidence is give examples
the more examples the gifts the better you're going to school
at all too often people just you basic very kind it's
simple answers which don't really go into much detail
as ever with these tutorials muneca Munich sample over good answer
about that so we're gonna do is we're gonna concentrates on about answer or
poor answer first
on the question I'm gonna use an example is
what is more important managing all leading
so what is more important managing all leading
so appliances this question with some something like this
leading is much more inspirational leaders a natural
they inspire motivates and providing transmits this stuff
managing is much more process-driven which means it's about statistics
it's working with us it's sets were set rules it's got managing it seem within
those rules
and this is why I feel leading by example having phone
will always achieve results
while this may be true there's no real evidence to support the sensor
3 opinion based to standard answer that I hear quite often faced a question
and also for a whole host a bit from subsequent sessions
to anybody can give an opinion but what makes a candidate stand out is to buy
the
evidence and that's why they're answer it was about that sucks
staged opinionated okay well that might be true it's not really telling me
anything about your experience
so if you get past the competency based question make sure you give it on
answer make sure you use the example from the past from your own experiences
now if you feel that you you just start about you create use examples
school or college no gas use
all go look at an actual positive answers the question so
a good answer
that's a good answer the question what is more important
managing all leaving gotta start off with the car so that the context it's
the background so
where was I what was I doing what's the situation
what does work it's my previous employer
I was given the responsibility sales manager's role
a sick sailor people or relatively junior
ranging from six months to years experience it was working for an
insurance company
selling products to small sammy's just seem relatively new sales
working in a competitive environments there was a lot of pressure
especially for sales figures results for plate played out
on electronic scoreboards so everybody could see them around the building
the action that might succeed to lead
and to demonstrate how to sell with this relatively new seem
was a set something up call a massive action day we focused on gaining
appointments
which it said would lead to more sales me that scene with new to the business
they have a lot of fear I'm still learning
of my role as say was leader was instead at managing and tell them what to do
I actually got involved with the spent just over now with each person
I was on the phone I was coach johnson calls make a plea and some others
the feedback has been great as they perceive such a boost in confidence
another I was not scared to get involved
make appointments with them it was important so that they could see how I
approach schools
house how I King departments rather than just telling them what to do
I demonstrated it the results were fantastic
%uh as a new take team and use him in sales
we went from being 6.7 to being consistently
number one for 11 to 30 months this why I feel leading
involvement showing a positive interest in my people
is much more rewarded my job is to lead hopefully with the sunset it
demonstrates
is that I am a leader I could get results what let's show you now
is evidence of those 11 months and from simi
here I have actually the evidence all the sales reports during that period
time
to show how we went to number one outs alls
seven teams it's wise is a good answer now you can see hopefully
where we fuse Kyle SOCAR if you remember
is the background it's the context so the siege then spoke on sex
where were we what we doing what was the role
so in the example the up it was a sales manager
seeking over a nude scene people who
had never really been in sales people who were fearful so what you're doing is
you're painting the picture you paint in this scenario for the interviewing
panels
so that scar that's the context
the at
walls what did you actually do that's or is action what did you do
what was your role what's your part in this so you can see from the answer
that this person set up something called must election day focused on gaining
input
appointments teaching demonstrating
extras all about leadership and what this person was doing
is saying this was the action the heights ok and this is why I believe in
leadership
the result so what was the actual results
so what walls the happy ending if you liked
so this is a person who took it seem from
being 6.7 to being number one for 11-ounce a thirty months
so it's a really impressive a track record
so what they do any step actually demonstrating
that they Cavalli they got an example
of how they've taken a team forward was also excellent about the sunset is that
now providing evidence
so here are the sales reports approve what I am saying
so in summary when answering these questions
and really take note to this is evidence is the key
evidence is so so important and evidence comes in two forms:
want in your actual answers so what you actually say
and to is the actual physical evidence which
demonstrator interview so in this example it was like paper
at evidence reports so for example if you go for a customer service
position it might be the couple lets a previously from at
a customer was impressed by your service so two forms evidence
use this as an example to prepare your own
ideas where answering particular competency based questions
so use car use every time you get const
a competency-based question and you will get the job