Good evening, welcome to the show tonight
Hey, Casper, where did you go last weekend?
Oh, I just went to Four Seasons Hotel and guess who I meet
I don��t really know
Actually, I met the HR director in the cafe
I did also talk to someone in the HR department (Oh, really?)
The T&D manager, Jenny, she is very good
So we have a very comfortable meeting
But unfortunately, I met a foreigner
Yes, as she work in HR department in Four Seasons for 14 years
Yes, I really love talking to her
Yes, I love being in Four Seasons as well
Because it is a great Canadian-based company which has operated
It is also a young company which is around 60 years old
I also love Four Seasons very much because it has very good service
Not really, something about vision and mission?
Actually, they don��t have vision and mission statement
Oh, so strange, how come?
Yes, but they have something called ��Golden Rule�� instead
But the ��Golden Rule�� is ��we seem to treat other as we will have them treat us��
That means you have to treat everybody equally the same
Wow, that is great attitude to treat the others
Well, actually, we talk about the training programs
that something about T&D,
and according to the TNA analysis,
She told me that she combined their training programs into those
so how many different training programs they are offering
Actually, there are a lot but she just told me four programs
Oh, great, because there is something called FSITP
and also the MIT, which is the Manager In Training
and also the DT Program as well as the next program
This is the time for advertisement
Welcome back, we are now at the another corner of the studio
So, just now we are talking about the training programs, what are they?
Actually, I want to talk one of them first
which is called as FSITP in the company
This training program will last for two days
They serve as an orientation purpose in company
One of them is very interested to me, which is called the S.E.R.V.I.C.E
They divide every letter of word to express
That��s right, yeah, which is
Smile, eye contact, recognition, voice, informed, care and exceed.
Well, simply it means, when you meet your guests
You have to care about them, and if possible
Yes, I am Mr. Lam,
Don��t thank you me, because I haven��t meet the standard yet
It��s a very good way the company to clearly identify their needs to employees
Yes, need something very concrete and clearly listed
Because actually some service standard which
But for Four Seasons, they provide very clear, concrete and precise objective
What about you, Brian?
The first thing I want to introduce is the MIT program
As we are suggested that you can through this program
This program provide into two subprograms,
The first one is a link of three months only which is for those employees
and the other one is a twelve months program which is for those
so to join and learn to be a manager,
It mainly focus on experiencing in the department and also gaining some managerial skills
Like if you are an accountant,
Your knowledge about the accounting information system
Like HR skills, a very hot topic, how to motivate your subordinate
And after we finish the program,
This is really great opportunity for employees to enhance their career
so Four Seasons really care about their employees
Yeah, it care very much about the human resource
Yeah, it is time to have a break because we have too more to go
See you later
Welcome to the last session of the show
so what you are going to bring us
first of all, we talk about ET
Yeah, it sets for the designated trainer
This is a training program for those over achievers
or the employees they are not doing so well
And the DT program will last for two days also
They would gather trainers in different departments together
And basically they will learn some knowledge of how to teach others
The process is like this, they will first perform once the whole process
and then afterwards they will ask those trainees to perform once
and when the trainees find out there are some mistakes the trainee did
It��s very special because trainers come from different departments, right?
Maybe the chef may teach the lady how to use a knife to cut the vegetable
and not harming her fingers. It��s very important
and of course this DT training programs designed for line employees
but the line employees actually have the technical skills and they perform everyday
and it��s very wise to use the line employees as a trainer to those new employees or those under achievers
teach each other and then�KThey are peers
Yes, they are peers and then they are very nice
That will also save those training courses
so Brian, what about you?
We are going to talk about�K
Actually, it is a development program not only training
so those who are highly evaluated, they will have a chance to participate this program
this program last for a year (what...so long?!)
First of all, they have to aware what they are going to learn
As taking courses, we have to look at the academic calendar to see what the course is about
At the beginning of the course,
So, the first of all, they have to know about it and then they will last for one year
and managing skills what they will do when there is a conflict between their subordinates�K
Actually, these skills is very important especially for
Because Four Seasons forces on HRM very much
It��s a very good way to enhance their career and
Will they really promote after that?
Of course, if well performance, they get the chance, right?
Maybe they have to pay more effort on themselves
By the way, do you know that how the program evaluate the candidate?
Actually, they have two evaluating ways,
They would use questionnaire or form for them to fill it so
After works, the managerial level will observe how they perform
If they are performing well, maybe they can apply other training programs
For those development programs like the MIT and Next
They will use a presentation to test whether they know about
As I know, they have some presentations mainly forces on how they want to train their department in three months
So they have to set up a plan and then present it in front of those big bosses
I think their evaluation way is quite effective because it��s not only one way communication,
After knowing so much, I think we should really thank Brain
Yes, because talking with people in Four Season is really a great experience
They even told that actually their succeed is really related to the HR
On the other words HRM is the keys of their successful performance
Also providing many training and development opportunity as well as promotion channels like this
Hope you gays enjoy show