Good morning ,everyone!
Welcome to my micro-class.
It's very glad to see you again.
Today let's talk about foreign currency exchange.
Working in the hotel,
it's necessary to be familiar
with many kinds of foreign currencies
because sometimes foreign visitors have to
exchange some foreign currencies into Chinese RMB.
Now
take a look at some foreign banknotes.
Do you know them?
The first one is well-known.
Yes, it is U.S. dollar.
How about this one.
Pound!
It's the currency of U.K.
Maybe we seldom see this note.
We need it when we travel around Europe.
It's Euro!
Then we turn to see more.
The banknote in Australia is called Australian dollar.
this is Hong Kong dollar
Here are some popular banknotes
used in some other Asian countries.
Korean Won
Japanese Yen
and Thailand Bart.
Do you know them?
Let's have a test.
What are they?
Yes,
They are "U.S. dollars"
"Pounds"
"Hong Kong dollars" and" Japanese Yen"
Are you right?
Well,
since you have known these banknotes,
let's turn to the key part
What will you do when foreign visitors
want to exchange some foreign
currencies into Chinese RMB?
Now
I will introduce the service procedure to you.
Step1 Greetings
Step2
Introduce today's exchange rate
Step3
Ask the guest how much he wants to change
Step4
Get the guest's personal information
Step5
Ask the guest to confirm the information
and sign the name
Step6
Tell the amount
and give the money to the guest.
Step7
Give the money and the receipt to the guest,
and ask him to keep it well.
We understand the procedure basically now.
let's go into more details
so that we can understand
what we should say for each step.
Start with Step 1 greetings.
The following expressions may help you.
Good morning!
Can I help you?
Hi,sir,!
what can I do for you?
To introduce exchange rate
Today's exchange rate is 705 Yuan
for each one hundred US dollars.
According to today's exchange rate,
one US dollar in cash comes to 7.05 Chinese RMB.
If the guest doesn't tell you
how much he wants to change,
you need to follow Step 3
and you can say
How much would you like to change?
For Step 4
Get the guest's personal information
To help the guest fill the exchange memo,
we need to get his personal information,
like name,
nationality and the passport number.
So we need to say
May I have a look at your passport, sir?
May I have your name?
Can you tell me your passport number?
Where are you from,sir?
After you finish the memo,
you turn to Step 5
Ask the guest to confirm the information
and sign the name
The following expressions may help you
Here's your memo.
Please have a check
If it's correct,
please sign your name here.
For Step 6
Tell the amount and give the money to the guest.
we should know the denominations the guest requires.
the following sentences may be useful:
What denominations would you like?
We have 100 Yuan, 50 Yuan,
and 20 Yuan notes.
Which do you prefer?
The sum is ...Yuan.
Please count it.
That will be...
yuan in total.
The last step is give the money and the receipt to the guest,
and ask him to keep it well.
We can use the following expressions:
Here's your memo.
Please keep it well.
You are required to show it at the customs
when you go back to your country.
Here you are.
Please have a check and keep them well.
You need to show the memo
at the Bank of China
or the airport exchange office
to change it back into dollars.
Glad to serve you
Glad to be of service
Now
are you familiar with what to say
for foreign currency exchange procedure?
Here is a task for you to check it.
Use what we learned just now
to make a dialogue based on the situation below: