1 00:00:00,330 --> 00:00:05,301 Now moving down the list of options that I have here in the 2 00:00:05,301 --> 00:00:10,015 Microsoft 365 admin center, I also have support options. 3 00:00:10,015 --> 00:00:14,883 Now, support options can be very relevant if you're having issues 4 00:00:14,883 --> 00:00:17,622 with your Microsoft 365 subscription. 5 00:00:17,622 --> 00:00:21,417 There are different levels of support that you can access, 6 00:00:21,417 --> 00:00:26,156 and you can open up a support request from Microsoft, as well 7 00:00:26,156 --> 00:00:29,550 you can ask for immediate support from partners, 8 00:00:29,550 --> 00:00:30,810 Microsoft partners. 9 00:00:30,810 --> 00:00:35,188 Depending on your type of support agreement that you have 10 00:00:35,188 --> 00:00:38,940 with Microsoft, there are different SLAs, 11 00:00:38,940 --> 00:00:43,709 Service-Level Agreements, in providing a response time for your various 12 00:00:43,709 --> 00:00:45,272 issues in Microsoft 365. 13 00:00:45,272 --> 00:00:48,901 So later on in this course, we will look at how we manage 14 00:00:48,901 --> 00:00:52,047 these service requests, how we can view their status, 15 00:00:52,047 --> 00:00:53,610 and so on. As well, 16 00:00:53,610 --> 00:00:55,868 here I have setup options. 17 00:00:55,868 --> 00:01:01,305 Now setup options are related to implementing your Microsoft 18 00:01:01,305 --> 00:01:02,483 365 solution. 19 00:01:02,483 --> 00:01:08,151 And it's a lot of documentations on how you can manage a migration 20 00:01:08,151 --> 00:01:09,284 to Microsoft 365. 21 00:01:09,284 --> 00:01:12,864 I would say that as of the recording of this course, 22 00:01:12,864 --> 00:01:16,590 I'm doing much fewer migrations to Microsoft 365. 23 00:01:16,590 --> 00:01:19,940 Most of the organizations that were looking for 24 00:01:19,940 --> 00:01:24,614 cloud solutions that had an on-premises solutions are already 25 00:01:24,614 --> 00:01:26,718 been migrated to Microsoft 26 00:01:26,718 --> 00:01:29,053 365 though it used to be a really hot topic, 27 00:01:29,053 --> 00:01:33,061 say about four or five years ago. Today, most organizations that are 28 00:01:33,061 --> 00:01:37,068 opening up a business and opening up networking resources are 29 00:01:37,068 --> 00:01:38,805 starting out in the cloud. 30 00:01:38,805 --> 00:01:42,734 So they are going straight to the setup rather than the migration. 31 00:01:42,734 --> 00:01:44,826 Migration is more complex. 32 00:01:44,826 --> 00:01:49,035 It requires synchronization of data to the cloud. 33 00:01:49,035 --> 00:01:53,883 It requires the implementation of synchronized identities using 34 00:01:53,883 --> 00:01:58,262 tools like Microsoft Entra Connect, formerly known as Azure 35 00:01:58,262 --> 00:01:59,122 AD Connect, 36 00:01:59,122 --> 00:02:02,602 and this requires a higher level of expertise and experience. 37 00:02:02,602 --> 00:02:06,157 Today, organizations are setting up in the cloud immediately 38 00:02:06,157 --> 00:02:07,362 and from the get-go. 39 00:02:07,362 --> 00:02:12,024 So under setup here, you'll find documentations on how to set up 40 00:02:12,024 --> 00:02:16,911 your infrastructure and guidelines on implementing many of the key 41 00:02:16,911 --> 00:02:20,294 functionalities and services within Microsoft 365. 42 00:02:20,294 --> 00:02:24,362 So a great place to start for administrators that have less 43 00:02:24,362 --> 00:02:28,167 experience in implementing Microsoft 365 and are looking to 44 00:02:28,167 --> 00:02:30,857 know or to see what are the main services, 45 00:02:30,857 --> 00:02:34,728 workflows, and functionalities that they should put in place. 46 00:02:34,728 --> 00:02:39,309 Something else here in my Microsoft 365 admin center 47 00:02:39,309 --> 00:02:40,566 is my reports. 48 00:02:40,566 --> 00:02:44,223 So under reports, I'll be able to look at various 49 00:02:44,223 --> 00:02:46,813 set of reports for my organization. 50 00:02:46,813 --> 00:02:49,580 And a lot of those relate to usage. 51 00:02:49,580 --> 00:02:51,418 How many users are connecting? 52 00:02:51,418 --> 00:02:54,353 How many files are they storing, what amount of storage 53 00:02:54,353 --> 00:02:55,114 is being used? 54 00:02:55,114 --> 00:02:58,530 How many messages are being used over Microsoft Teams? 55 00:02:58,530 --> 00:03:00,382 How many emails are being received? 56 00:03:00,382 --> 00:03:04,410 How many of those are being categorized as spam messages? 57 00:03:04,410 --> 00:03:08,891 Anything that relates to the data about your infrastructure can be 58 00:03:08,891 --> 00:03:11,442 monitored through the various reports. 59 00:03:11,442 --> 00:03:15,243 So this can be very useful in identifying the amount of 60 00:03:15,243 --> 00:03:18,199 resources that are being properly utilized. 61 00:03:18,199 --> 00:03:20,080 Maybe you have some wasted resources, 62 00:03:20,080 --> 00:03:22,925 maybe there are some services that are underused, 63 00:03:22,925 --> 00:03:27,415 and there's some opportunity to train users in better using or 64 00:03:27,415 --> 00:03:31,095 taking better benefit of functionalities that exist 65 00:03:31,095 --> 00:03:32,567 in your environment. 66 00:03:32,567 --> 00:03:36,943 So reports is definitely a very useful functionality that we will 67 00:03:36,943 --> 00:03:39,267 look at in detail later on. As well, 68 00:03:39,267 --> 00:03:42,688 down below, the last menu option I have here is health, 69 00:03:42,688 --> 00:03:47,217 which really provides a lot of information about the health 70 00:03:47,217 --> 00:03:49,091 of not only your tenant, 71 00:03:49,091 --> 00:03:52,228 your subscription of Microsoft 365, 72 00:03:52,228 --> 00:03:56,010 but the Microsoft 365 services as a whole. 73 00:03:56,010 --> 00:04:01,808 All Microsoft 365 cloud services reside in Microsoft data centers 74 00:04:01,808 --> 00:04:05,160 that are distributed around the world. 75 00:04:05,160 --> 00:04:08,448 Sometimes some of these data centers incur 76 00:04:08,448 --> 00:04:13,070 some kind of a failure or a service as a whole has a failure 77 00:04:13,070 --> 00:04:16,125 that affects the services that you have. 78 00:04:16,125 --> 00:04:17,858 While sometimes things don't work, 79 00:04:17,858 --> 00:04:20,492 before opening up a service request, 80 00:04:20,492 --> 00:04:25,083 I would go under Service Health and go take a look at what the 81 00:04:25,083 --> 00:04:29,072 service health notifications are that may be affecting 82 00:04:29,072 --> 00:04:32,082 my organization. And I can see that under 83 00:04:32,082 --> 00:04:35,092 the overview, I see what issues are being 84 00:04:35,092 --> 00:04:39,307 worked on by Microsoft, what workloads are being affected 85 00:04:39,307 --> 00:04:43,446 by this issue and what the resolution is expected to be, 86 00:04:43,446 --> 00:04:46,788 so that I have a better understanding of what is going on 87 00:04:46,788 --> 00:04:50,197 if I have a specific problem in my environment. 88 00:04:50,197 --> 00:04:54,701 Some of these problems sometimes are affecting only one geography, 89 00:04:54,701 --> 00:04:57,938 specific location, a country, or sometimes just 90 00:04:57,938 --> 00:04:59,345 a specific workload. 91 00:04:59,345 --> 00:05:03,601 So going through the service health will gain more insight as 92 00:05:03,601 --> 00:05:07,147 to problems that are happening within the Microsoft 93 00:05:07,147 --> 00:05:08,140 365 ecosystem. 94 00:05:08,140 --> 00:05:12,475 So this is the Microsoft 365 admin center. 95 00:05:12,475 --> 00:05:17,759 And down below we will have additional admin centers. 96 00:05:17,759 --> 00:05:23,067 And I'm going to look at these various admin centers in later 97 00:05:23,067 --> 00:05:25,279 on videos in this course. 98 00:05:25,279 --> 00:05:29,672 But these various admin centers will allow me to manage other 99 00:05:29,672 --> 00:05:34,139 aspects of the Microsoft 365 solution that are essentially the 100 00:05:34,139 --> 00:05:38,898 underlying services or additional workloads that, coming together, 101 00:05:38,898 --> 00:05:43,000 provide a complete Microsoft 365 solution.