Now moving down the list of options that I have here in the
Microsoft 365 admin center, I also have support options.
Now, support options can be very relevant if you're having issues
with your Microsoft 365 subscription.
There are different levels of support that you can access,
and you can open up a support request from Microsoft, as well
you can ask for immediate support from partners,
Microsoft partners.
Depending on your type of support agreement that you have
with Microsoft, there are different SLAs,
Service-Level Agreements, in providing a response time for your various
issues in Microsoft 365.
So later on in this course, we will look at how we manage
these service requests, how we can view their status,
and so on. As well,
here I have setup options.
Now setup options are related to implementing your Microsoft
365 solution.
And it's a lot of documentations on how you can manage a migration
to Microsoft 365.
I would say that as of the recording of this course,
I'm doing much fewer migrations to Microsoft 365.
Most of the organizations that were looking for
cloud solutions that had an on-premises solutions are already
been migrated to Microsoft
365 though it used to be a really hot topic,
say about four or five years ago. Today, most organizations that are
opening up a business and opening up networking resources are
starting out in the cloud.
So they are going straight to the setup rather than the migration.
Migration is more complex.
It requires synchronization of data to the cloud.
It requires the implementation of synchronized identities using
tools like Microsoft Entra Connect, formerly known as Azure
AD Connect,
and this requires a higher level of expertise and experience.
Today, organizations are setting up in the cloud immediately
and from the get-go.
So under setup here, you'll find documentations on how to set up
your infrastructure and guidelines on implementing many of the key
functionalities and services within Microsoft 365.
So a great place to start for administrators that have less
experience in implementing Microsoft 365 and are looking to
know or to see what are the main services,
workflows, and functionalities that they should put in place.
Something else here in my Microsoft 365 admin center
is my reports.
So under reports, I'll be able to look at various
set of reports for my organization.
And a lot of those relate to usage.
How many users are connecting?
How many files are they storing, what amount of storage
is being used?
How many messages are being used over Microsoft Teams?
How many emails are being received?
How many of those are being categorized as spam messages?
Anything that relates to the data about your infrastructure can be
monitored through the various reports.
So this can be very useful in identifying the amount of
resources that are being properly utilized.
Maybe you have some wasted resources,
maybe there are some services that are underused,
and there's some opportunity to train users in better using or
taking better benefit of functionalities that exist
in your environment.
So reports is definitely a very useful functionality that we will
look at in detail later on. As well,
down below, the last menu option I have here is health,
which really provides a lot of information about the health
of not only your tenant,
your subscription of Microsoft 365,
but the Microsoft 365 services as a whole.
All Microsoft 365 cloud services reside in Microsoft data centers
that are distributed around the world.
Sometimes some of these data centers incur
some kind of a failure or a service as a whole has a failure
that affects the services that you have.
While sometimes things don't work,
before opening up a service request,
I would go under Service Health and go take a look at what the
service health notifications are that may be affecting
my organization. And I can see that under
the overview, I see what issues are being
worked on by Microsoft, what workloads are being affected
by this issue and what the resolution is expected to be,
so that I have a better understanding of what is going on
if I have a specific problem in my environment.
Some of these problems sometimes are affecting only one geography,
specific location, a country, or sometimes just
a specific workload.
So going through the service health will gain more insight as
to problems that are happening within the Microsoft
365 ecosystem.
So this is the Microsoft 365 admin center.
And down below we will have additional admin centers.
And I'm going to look at these various admin centers in later
on videos in this course.
But these various admin centers will allow me to manage other
aspects of the Microsoft 365 solution that are essentially the
underlying services or additional workloads that, coming together,
provide a complete Microsoft 365 solution.