Speaker 0: Hi, all. NOTE CONF {"raw":[100,100]}
Speaker 0: Welcome to week two. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: In this week we are covering operational risk management or NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: an. NOTE CONF {"raw":[48]}
Speaker 0: Operational risk management. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Is. NOTE CONF {"raw":[100]}
Speaker 0: A process involving system to identify, evaluate and finding solutions NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: to mitigate or reduce the risk. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So we have two sides in this week. NOTE CONF {"raw":[100,100,100,100,68,100,100,100]}
Speaker 0: One will be. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Your online video. NOTE CONF {"raw":[100,100,100]}
Speaker 0: The other one will be in person. NOTE CONF {"raw":[100,100,100,100,100,52,52]}
Speaker 0: Classroom teaching Online slides are designed to give you an NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: overview of the. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Operational risk management. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Whereas in classroom teaching slides will be surrounding how or NOTE CONF {"raw":[100,100,100,98,98,100,100,100,100,100]}
Speaker 0: applies to different contexts. NOTE CONF {"raw":[100,100,100,58]}
Speaker 0: What are the modules? NOTE CONF {"raw":[100,100,100,57]}
Speaker 0: Don't worry about the quantitative or. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Calculation side of module. NOTE CONF {"raw":[100,92,99,52]}
Speaker 0: I will explain that in your classroom. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Then we'll focus into healthcare management and the importance and NOTE CONF {"raw":[100,93,100,100,54,100,100,100,100,100]}
Speaker 0: significance of operational risk management. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Within that context. NOTE CONF {"raw":[100,100,100]}
Speaker 0: For today's slides, we have a set of learning objectives. NOTE CONF {"raw":[92,100,100,100,100,100,100,100,100,100]}
Speaker 0: So first thing we learn is are an. NOTE CONF {"raw":[100,100,100,93,100,100,57,44]}
Speaker 0: Define the t c r m, which is time critical NOTE CONF {"raw":[100,100,100,100,100,89,100,100,100,100]}
Speaker 0: risk management. NOTE CONF {"raw":[100,100]}
Speaker 0: And we'll discuss the different levels of order. NOTE CONF {"raw":[100,67,100,100,100,100,100,60]}
Speaker 0: Then we link it to our five step process to. NOTE CONF {"raw":[100,64,100,100,100,100,100,100,100,100]}
Speaker 0: So in this week we are mainly focusing on. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: An operational importance of it. NOTE CONF {"raw":[90,100,100,100,100]}
Speaker 0: So what ideally Warren does, Warren is a process that NOTE CONF {"raw":[100,100,100,100,100,100,100,64,100,100]}
Speaker 0: involves within the ineffectiveness of a system, internal process or NOTE CONF {"raw":[100,100,100,100,100,96,100,100,100,100]}
Speaker 0: sometimes external effects on the system. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: This is all about risk. NOTE CONF {"raw":[70,70,100,100,100]}
Speaker 0: Again, finding risk. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Evaluating risk, controlling risk and providing effective solutions. NOTE CONF {"raw":[100,100,100,79,100,100,100,100]}
Speaker 0: So in this slide, you have a generic definition of NOTE CONF {"raw":[100,61,100,100,100,100,100,100,100,100]}
Speaker 0: oaam, followed by a specific definition of orum based on NOTE CONF {"raw":[100,100,100,100,100,100,100,51,100,100]}
Speaker 0: health care management. NOTE CONF {"raw":[99,99,100]}
Speaker 0: Ideally, for the last 5 or 6 decades, the health NOTE CONF {"raw":[99,98,97,100,89,89,89,100,100,93]}
Speaker 0: care or Aim is based on patient care. NOTE CONF {"raw":[93,100,87,100,100,100,100,100]}
Speaker 0: What is it that the risk associated with the patient NOTE CONF {"raw":[100,100,100,100,100,90,100,100,100,100]}
Speaker 0: care? NOTE CONF {"raw":[100]}
Speaker 0: So how patient care patient safety should be optimised and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: reduce the medical or clinical errors which will damage the NOTE CONF {"raw":[98,100,100,95,100,100,100,100,100,100]}
Speaker 0: hospital or health care providers ability to maintain financial sustainability NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: without financial liabilities? NOTE CONF {"raw":[100,100,100]}
Speaker 0: Please note the recent scenario where we stand today in NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: 2023 and next ten years on it. NOTE CONF {"raw":[100,100,100,100,100,86,79]}
Speaker 0: The rapidly evolving healthcare system is bringing technologies increased. NOTE CONF {"raw":[100,100,100,83,100,100,100,58,99]}
Speaker 0: Online platforms, artificial intelligence, regulatory, legal, political system, social agendas NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: and climate or global sustainability agendas. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: They collectively influence how the health care. NOTE CONF {"raw":[100,100,87,100,100,93,93]}
Speaker 0: Operational risk management is changing, evolving and becoming different and NOTE CONF {"raw":[91,100,100,100,100,100,100,100,100,100]}
Speaker 0: more complex. NOTE CONF {"raw":[100,100]}
Speaker 0: So. NOTE CONF {"raw":[100]}
Speaker 0: On this slide, we have two. NOTE CONF {"raw":[100,100,63,100,100,100]}
Speaker 0: A definitions. NOTE CONF {"raw":[100,100]}
Speaker 0: One is generic operational risk management definition. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: The other one is more specific to healthcare risk management NOTE CONF {"raw":[100,100,100,100,100,100,100,95,100,100]}
Speaker 0: related to operational risk management. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: So what is our process? NOTE CONF {"raw":[100,100,100,43,98]}
Speaker 0: The first question comes to our mind What is our NOTE CONF {"raw":[100,100,100,100,100,99,100,100,100,87]}
Speaker 0: process? NOTE CONF {"raw":[78]}
Speaker 0: Why it is significant? NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Why it is that important? NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: So it's a decision making tool used by people in NOTE CONF {"raw":[100,95,100,96,96,100,88,100,100,100]}
Speaker 0: clinical setting. NOTE CONF {"raw":[100,100]}
Speaker 0: Administrative setting in infrastructural setting. NOTE CONF {"raw":[100,100,100,88,89]}
Speaker 0: At all levels. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So we can increase the effectiveness by identifying, assessing and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: managing risk. NOTE CONF {"raw":[100,100]}
Speaker 0: So it also helps to support our ability to make NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: informed decisions. NOTE CONF {"raw":[100,100]}
Speaker 0: That means our decision is based from information or data. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: Then the next stage is to reduce or minimise risk NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: acceptable levels. NOTE CONF {"raw":[100,100]}
Speaker 0: Why are we saying that? NOTE CONF {"raw":[100,92,98,100,100]}
Speaker 0: Remember, risk is inherent in all scenarios. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: There is nothing which is without risk. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: So we bring it down to an acceptable level. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: It applies to what? NOTE CONF {"raw":[100,100,100,44]}
Speaker 0: Job on job, off duty, on duty. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: So it has a wider implication in terms of how NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: that is applied. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So what what what we look at now, it's the NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: principles of all are. NOTE CONF {"raw":[98,98,96,95]}
Speaker 0: Right. NOTE CONF {"raw":[57]}
Speaker 0: So what are the basic principles? NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: What are the constructs that hold the idea for. NOTE CONF {"raw":[100,100,100,100,100,52,100,100,99]}
Speaker 0: Accept risk. NOTE CONF {"raw":[100,77]}
Speaker 0: One benefits are more. NOTE CONF {"raw":[74,100,94,99]}
Speaker 0: Then the cost. NOTE CONF {"raw":[85,100,100]}
Speaker 0: This has a financial connotation to this. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Because health financing is rapidly changing and it's becoming more NOTE CONF {"raw":[100,100,100,100,100,100,100,75,100,100]}
Speaker 0: interesting and equally challenging. NOTE CONF {"raw":[100,89,89,100]}
Speaker 0: Avoid or take no unnecessary risk. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Anticipate and manage risk by planning. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: What is planning. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Planning in the 1960s started as a strategic management tool NOTE CONF {"raw":[100,100,90,100,100,100,100,100,100,100]}
Speaker 0: in Harvard Business School. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Planning is the overall outline for a period of time NOTE CONF {"raw":[100,100,100,100,100,100,92,100,100,100]}
Speaker 0: that will give you advantage to reduce unnecessary challenges, unnecessary NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: risk, unnecessary hazards. NOTE CONF {"raw":[93,100,100]}
Speaker 0: So what are the principles of make risk decisions at NOTE CONF {"raw":[100,100,100,100,100,100,90,100,100,70]}
Speaker 0: right level? NOTE CONF {"raw":[63,100]}
Speaker 0: These are four core principles of risk. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Then we look at. NOTE CONF {"raw":[100,82,100,100]}
Speaker 0: Different levels of authority. NOTE CONF {"raw":[100,100,100,24]}
Speaker 0: Look at this diagram on the screen. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Start is strategic. NOTE CONF {"raw":[75,45,100]}
Speaker 0: So what is strategic? NOTE CONF {"raw":[66,100,100,100]}
Speaker 0: Strategic is a long term approach to achieve a set NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: of goals. NOTE CONF {"raw":[100,100]}
Speaker 0: It has strategic intent. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: It has strategic process. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: It has strategic outcome. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Tactical is more short, short term and immediate. NOTE CONF {"raw":[100,100,100,92,97,97,100,100]}
Speaker 0: So what we're looking at here, we have strategic time NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: for planning. NOTE CONF {"raw":[100,100]}
Speaker 0: We do in-depth planning for those kinds of things. NOTE CONF {"raw":[100,100,94,100,100,100,58,100,100]}
Speaker 0: And we deliberate that. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: We communicate that person to the right team and we NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: have less time. NOTE CONF {"raw":[100,100,100]}
Speaker 0: We call that time critical. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: At that point, we take critical risk. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: But in a tactical. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So the output is our target or task, which we NOTE CONF {"raw":[99,100,100,100,100,100,100,100,100,100]}
Speaker 0: expecting to be successful. NOTE CONF {"raw":[62,100,100,100]}
Speaker 0: And all this process strategic to tactical and achieving the NOTE CONF {"raw":[100,100,96,96,100,100,100,100,100,64]}
Speaker 0: success in your task depends on three sub supports or NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: sub constructs. NOTE CONF {"raw":[100,100]}
Speaker 0: One is clinical pacing practitioner, which is the core in NOTE CONF {"raw":[100,100,100,58,100,100,100,96,100,100]}
Speaker 0: the slide. NOTE CONF {"raw":[100,100]}
Speaker 0: When we are defining whether we say the patient safety NOTE CONF {"raw":[100,100,52,100,75,100,97,100,100,100]}
Speaker 0: is the core of traditional operational risk management. NOTE CONF {"raw":[100,60,100,100,100,100,100,100]}
Speaker 0: So the system safety instruction, quality control and formal training NOTE CONF {"raw":[100,100,96,100,97,100,100,100,100,100]}
Speaker 0: for clinicians, practitioners and hospital functional staff. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Then the next stage comes operational planning. NOTE CONF {"raw":[100,100,100,80,100,100,100]}
Speaker 0: How to apply that effectively within your system, internal system, NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: and prepare such a way that the external channel changes NOTE CONF {"raw":[100,91,100,100,100,100,100,98,61,100]}
Speaker 0: and demands are reasonably managed and responded with coping mechanism. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,98]}
Speaker 0: Then comes the maintenance orders and safety protocol. NOTE CONF {"raw":[100,100,100,100,100,100,100,89]}
Speaker 0: Then who at the end construct the team. NOTE CONF {"raw":[100,100,100,100,100,100,100,98]}
Speaker 0: Operational checks. NOTE CONF {"raw":[100,67]}
Speaker 0: Change Management. NOTE CONF {"raw":[100,100]}
Speaker 0: Change management. NOTE CONF {"raw":[100,100]}
Speaker 0: If your task or target are changing. NOTE CONF {"raw":[100,100,69,100,100,100,100]}
Speaker 0: For example, in hospital, your ICU unit can take 300 NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: people. NOTE CONF {"raw":[100]}
Speaker 0: But if your target changes, that means you reduce the NOTE CONF {"raw":[100,100,90,100,100,100,100,100,100,100]}
Speaker 0: capacity. NOTE CONF {"raw":[100]}
Speaker 0: Or increase the capacity. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: There is a chance of degradation. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So what we do at that stage, we continue with NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: follow maintenance. NOTE CONF {"raw":[45,100]}
Speaker 0: So the summary of the entire slide is the levels NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: of overtime is equal to controls, become resources during the NOTE CONF {"raw":[100,94,100,100,100,100,100,100,87,100]}
Speaker 0: execution. NOTE CONF {"raw":[100]}
Speaker 0: That means when we. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Make an effort to set effective control for risk. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: Through the process of strategic tactical process, our resources. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,99]}
Speaker 0: Is our control. NOTE CONF {"raw":[95,100,100]}
Speaker 0: And during our process of operationalisation. NOTE CONF {"raw":[100,100,100,100,100,83]}
Speaker 0: The next. NOTE CONF {"raw":[100,100]}
Speaker 0: We are focusing on two warm process cycles. NOTE CONF {"raw":[100,100,100,100,72,70,86,63]}
Speaker 0: Look at the slide. NOTE CONF {"raw":[100,100,97,100]}
Speaker 0: It identifies the hazard. NOTE CONF {"raw":[93,100,100,100]}
Speaker 0: If you look this week's slide, what is hazard? NOTE CONF {"raw":[100,87,100,100,64,100,100,100,100]}
Speaker 0: Hazard is the unexpected chance of loss. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: If you look at the slides, there is one fear NOTE CONF {"raw":[100,100,100,100,100,100,66,100,100,75]}
Speaker 0: risk. NOTE CONF {"raw":[100]}
Speaker 0: One is speculative risk. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Pure risk is always there is a loss or total NOTE CONF {"raw":[100,100,100,100,100,100,92,100,100,100]}
Speaker 0: loss or loss or speculative risk there that could be NOTE CONF {"raw":[100,100,100,100,100,100,93,100,100,100]}
Speaker 0: loss or gain. NOTE CONF {"raw":[100,100,100]}
Speaker 0: For example, investing in share market, you are likely to NOTE CONF {"raw":[100,100,95,100,77,81,100,100,100,100]}
Speaker 0: gain if the market goes. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Bullish means it goes up. NOTE CONF {"raw":[100,100,100,100,73]}
Speaker 0: If it goes bearish, it goes down. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: There is a chance of loss. NOTE CONF {"raw":[86,100,100,100,100,100]}
Speaker 0: But if you have an insurance for an auto or NOTE CONF {"raw":[66,100,100,100,100,99,100,100,100,100]}
Speaker 0: your car and there is an accident, there will be NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: loss or complete loss. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So that's a pure risk. NOTE CONF {"raw":[100,100,67,100,100]}
Speaker 0: So identify the hazard. NOTE CONF {"raw":[100,100,100,96]}
Speaker 0: So in summary, what we will define hazard hazard is NOTE CONF {"raw":[100,100,100,100,79,79,100,100,100,100]}
Speaker 0: a process of event which intensifies the. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Quantity of risk or the amount of risk. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: Let me repeat that hazard is a process or event NOTE CONF {"raw":[100,100,100,100,82,100,100,100,99,100]}
Speaker 0: which intensifies the quantity or amount of risk. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: So look at this diagram, how it is designed. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: So it has a mission lesson. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: What we have learned that they are feedback loops. NOTE CONF {"raw":[100,100,100,65,98,66,66,100,100]}
Speaker 0: New hazard supervise three three elements monitor, review feedback, then NOTE CONF {"raw":[100,83,55,90,100,100,99,100,100,100]}
Speaker 0: assess the hazard, assess the severity, assess the probability complete NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: risk assessment. NOTE CONF {"raw":[100,100]}
Speaker 0: So what is probability? NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Probability is a statistical term which tells you the chances NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: of occurrence. NOTE CONF {"raw":[100,100]}
Speaker 0: So, for example, I flip a coin. NOTE CONF {"raw":[95,100,100,100,100,100,100]}
Speaker 0: It has only done tile, so there is a 5,050% NOTE CONF {"raw":[100,100,100,84,100,100,97,100,100,100]}
Speaker 0: chance ahead will come. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: There is a 50% chance the tile will come this NOTE CONF {"raw":[100,100,100,100,100,97,100,100,100,100]}
Speaker 0: week in statistics in our classroom tomorrow, I will bring NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: in a little bit of statistics to explain how probability NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: works and how we do the quantitative calculation using probability. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: Okay. NOTE CONF {"raw":[100]}
Speaker 0: Coming back to assess the hazards. NOTE CONF {"raw":[100,100,100,100,100,64]}
Speaker 0: We look at the probability, then we complete risk assessment. NOTE CONF {"raw":[57,100,100,100,100,100,100,100,100,100]}
Speaker 0: There are two elements. NOTE CONF {"raw":[90,100,100,100]}
Speaker 0: Make this decision. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Identify control. NOTE CONF {"raw":[100,100]}
Speaker 0: Decide control effect. NOTE CONF {"raw":[98,100,100]}
Speaker 0: Make risk decisions. NOTE CONF {"raw":[100,100,58]}
Speaker 0: Then that moves into implementation or implementing the control. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: Remember, this control will be coming. NOTE CONF {"raw":[100,93,100,100,100,100]}
Speaker 0: Our results. NOTE CONF {"raw":[55,42]}
Speaker 0: Think in your mind if we put that system into NOTE CONF {"raw":[95,100,100,100,100,100,100,100,100,100]}
Speaker 0: place instead of a liability to become an asset, a NOTE CONF {"raw":[100,100,100,61,100,100,100,100,100,100]}
Speaker 0: resource for us, make implementation clear to your team, to NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: your management, to your system. NOTE CONF {"raw":[100,100,100,68,95]}
Speaker 0: Establish accountability. NOTE CONF {"raw":[100,98]}
Speaker 0: Who is accountable for what and how that accountability will NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: be maintained. NOTE CONF {"raw":[100,100]}
Speaker 0: Provide enough sufficient sufficient support like training. NOTE CONF {"raw":[100,100,74,100,100,100,100]}
Speaker 0: Feedback. NOTE CONF {"raw":[100]}
Speaker 0: Regular review and monitoring and that goes to supervise and NOTE CONF {"raw":[95,100,100,100,100,100,100,100,100,100]}
Speaker 0: then the. NOTE CONF {"raw":[100,97]}
Speaker 0: Mr.. NOTE CONF {"raw":[94]}
Speaker 0: So this is ideally a warm process. NOTE CONF {"raw":[100,100,100,100,100,76,100]}
Speaker 0: We identify assess, make this decision based on that. NOTE CONF {"raw":[100,100,100,100,45,82,100,100,100]}
Speaker 0: We make adjustment. NOTE CONF {"raw":[100,100,80]}
Speaker 0: You can see this arrow are just control and that NOTE CONF {"raw":[100,100,100,92,57,66,71,100,100,100]}
Speaker 0: goes to feedback, review and monitor. NOTE CONF {"raw":[100,100,100,100,99,100]}
Speaker 0: Then this comes to implementation where resource we create research NOTE CONF {"raw":[100,100,100,62,100,100,61,100,100,82]}
Speaker 0: through implementing control. NOTE CONF {"raw":[100,100,100]}
Speaker 0: The next stage is to identify Hazard. NOTE CONF {"raw":[98,100,100,100,100,100,100]}
Speaker 0: Hazard, I explained briefly. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Hazard is any condition with the potential to negatively impact NOTE CONF {"raw":[100,100,67,100,100,69,100,100,100,100]}
Speaker 0: target accomplishment and cause injuries, death or property damage depending NOTE CONF {"raw":[100,100,100,100,51,100,100,100,100,100]}
Speaker 0: on what kind of risk it is. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: The simplest way to look at Hazard is that the NOTE CONF {"raw":[100,58,100,100,100,100,100,100,100,100]}
Speaker 0: event or condition or environment which intensifies the risks. NOTE CONF {"raw":[100,100,100,100,100,100,100,71,71]}
Speaker 0: Why we say negatively impact? NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Because loss is often and very regularly seen as negative. NOTE CONF {"raw":[100,98,100,100,100,100,100,100,100,100]}
Speaker 0: So. NOTE CONF {"raw":[100]}
Speaker 0: We see has a has. NOTE CONF {"raw":[100,97,100,90,100]}
Speaker 0: Three elements to that which we go through that analyse NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,63]}
Speaker 0: the target. NOTE CONF {"raw":[100,100]}
Speaker 0: What is our target task list the hazards and decide NOTE CONF {"raw":[100,100,100,100,100,100,95,100,100,100]}
Speaker 0: the root cause. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Review the plans. NOTE CONF {"raw":[88,100,100]}
Speaker 0: Create a scheduling. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Create a sequential or chronological list of a major event NOTE CONF {"raw":[100,100,100,100,100,100,100,61,100,90]}
Speaker 0: or task, then review each event sequence of tasks for NOTE CONF {"raw":[100,100,95,99,100,100,100,100,84,100]}
Speaker 0: hazard. NOTE CONF {"raw":[100]}
Speaker 0: For example, involve operators in healthcare. NOTE CONF {"raw":[100,100,100,100,100,73]}
Speaker 0: They are clinical or admin people involved with healthcare system NOTE CONF {"raw":[72,72,100,100,100,100,100,100,82,100]}
Speaker 0: or healthcare provider and those with. NOTE CONF {"raw":[100,97,96,100,100,100]}
Speaker 0: Extensive experience. NOTE CONF {"raw":[100,100]}
Speaker 0: Discuss with them. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So you will come to a useful. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Conclusion how the hazard is analysed. NOTE CONF {"raw":[94,100,100,100,100,75]}
Speaker 0: What if the question comes to our mind is what? NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,83]}
Speaker 0: What could go wrong and how to set up the NOTE CONF {"raw":[100,100,100,100,100,100,100,100,97,100]}
Speaker 0: address. NOTE CONF {"raw":[100]}
Speaker 0: How to address, how to set up mechanism to reduce NOTE CONF {"raw":[100,100,98,100,100,100,100,90,100,100]}
Speaker 0: that. NOTE CONF {"raw":[100]}
Speaker 0: Then we look into the core causes of identified hazards. NOTE CONF {"raw":[100,95,100,100,100,100,100,100,100,100]}
Speaker 0: In the next slide, we will discuss about how we NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,91]}
Speaker 0: are going to assess the hazards. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So we identify a hazard. NOTE CONF {"raw":[100,100,81,99,99]}
Speaker 0: What is the associated degree of risk in terms of NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: probability and severity? NOTE CONF {"raw":[100,100,100]}
Speaker 0: There are two elements. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: One is probability severity or impact. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Okay. NOTE CONF {"raw":[51]}
Speaker 0: The word is used interchangeably. NOTE CONF {"raw":[100,99,100,100,100]}
Speaker 0: Severity and. NOTE CONF {"raw":[100,100]}
Speaker 0: And. NOTE CONF {"raw":[100]}
Speaker 0: Impact based on that will prioritise how to list hazard NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: and what steps are to be taken. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: So remember, in simple statistical way, the probability will be NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: multiplied with the impact. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: And those combination is called a risk matrix or risk NOTE CONF {"raw":[100,100,78,100,100,100,100,100,100,100]}
Speaker 0: register, which you will see. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Um, you have seen. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: We we we won. NOTE CONF {"raw":[81,96,57,37]}
Speaker 0: So this we know. NOTE CONF {"raw":[100,65,99,91]}
Speaker 0: What is that? NOTE CONF {"raw":[95,100,100]}
Speaker 0: It is a possible loss due to hazard in terms NOTE CONF {"raw":[100,100,98,100,100,100,100,100,100,100]}
Speaker 0: of severity and probability. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Severity. NOTE CONF {"raw":[100]}
Speaker 0: Severity has a scale. NOTE CONF {"raw":[100,100,98,97]}
Speaker 0: Usually what we do you we apply a qualitative categorisation NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,86]}
Speaker 0: to the severity. NOTE CONF {"raw":[100,100,100]}
Speaker 0: One is is being the most severe form is less NOTE CONF {"raw":[100,100,100,100,100,100,100,21,100,100]}
Speaker 0: severe, least severe. NOTE CONF {"raw":[100,95,100]}
Speaker 0: Or you can do either way it's fine. NOTE CONF {"raw":[100,100,100,100,81,100,100,100]}
Speaker 0: Then we look at the probability. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So qualitative categories a 2D and a being the. NOTE CONF {"raw":[100,100,87,100,68,99,91,88,100]}
Speaker 0: Um, most probable. NOTE CONF {"raw":[100,100,58]}
Speaker 0: So the severity categories are also ideally can be for. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,85]}
Speaker 0: Category one, which is very intense and. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Very intense and important is the death. NOTE CONF {"raw":[100,100,100,100,100,100,98]}
Speaker 0: Loss of facilities assets result in grave damage to national NOTE CONF {"raw":[97,100,100,100,100,100,100,100,100,100]}
Speaker 0: interest or territorial interest. NOTE CONF {"raw":[100,91,100,100]}
Speaker 0: Category two. NOTE CONF {"raw":[100,100]}
Speaker 0: It is a similar kind of things. NOTE CONF {"raw":[67,67,79,100,98,100,97]}
Speaker 0: Illness, property damage, national or service interest or degradation going NOTE CONF {"raw":[100,100,100,100,96,100,99,100,100,100]}
Speaker 0: down. NOTE CONF {"raw":[100]}
Speaker 0: Category three Minor injuries. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Illness. NOTE CONF {"raw":[100]}
Speaker 0: Property damage. NOTE CONF {"raw":[100,100]}
Speaker 0: Damage to national or service. NOTE CONF {"raw":[100,100,100,91,100]}
Speaker 0: Interest or declaration. NOTE CONF {"raw":[55,100,100]}
Speaker 0: Category four is minimal. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Tried to personal safety or health. NOTE CONF {"raw":[81,100,100,100,100,100]}
Speaker 0: Property, national service or common interest of assets. NOTE CONF {"raw":[100,100,100,100,93,98,100,99]}
Speaker 0: Ideally, what I would like to tell you that these NOTE CONF {"raw":[97,100,100,100,100,100,100,100,100,100]}
Speaker 0: are intuitive. NOTE CONF {"raw":[100,100]}
Speaker 0: Category one is a very severe critical category two. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,85]}
Speaker 0: Severe Category three less severe category for minimum. NOTE CONF {"raw":[100,100,100,100,100,100,58,95]}
Speaker 0: Those things include death, damage, illness. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Kind of things, and it could be anything like pandemic NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: during pandemic pandemic, if you guys remember. NOTE CONF {"raw":[100,96,100,100,100,100,100]}
Speaker 0: Government put different classifications. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Stringency measures. NOTE CONF {"raw":[100,100]}
Speaker 0: Based on how stringent the measures are. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Social distancing, covering your face, washing your hands, travelling in NOTE CONF {"raw":[100,100,100,100,100,100,100,64,51,100]}
Speaker 0: public transport, integrating with people. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: So all these things was. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Strictly followed. NOTE CONF {"raw":[100,100]}
Speaker 0: So these are things are intuitive. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: That's all I'm trying to tell you. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: It's fairly intuitive. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So. NOTE CONF {"raw":[100]}
Speaker 0: Similarly the probability criteria. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Is kind of similar to what we have seen to NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: to the severity of categories. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Probability A is likely to occur immediately or within a NOTE CONF {"raw":[97,98,100,100,100,100,100,100,100,100]}
Speaker 0: short period of time. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Category B will cause the mess up in time. NOTE CONF {"raw":[100,100,100,100,96,78,78,99,100]}
Speaker 0: C may cause a mess up in time D unlikely NOTE CONF {"raw":[96,78,99,86,63,68,100,100,100,98]}
Speaker 0: to cause a mishap. NOTE CONF {"raw":[100,100,96,70]}
Speaker 0: So the scale of probability similar to the severity is NOTE CONF {"raw":[100,100,100,75,100,100,100,100,100,100]}
Speaker 0: based on A, B, c, D that is extreme. NOTE CONF {"raw":[100,100,100,100,100,91,100,100,100]}
Speaker 0: Severe. NOTE CONF {"raw":[100]}
Speaker 0: Less severe, less likely or unlikely. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: What do we do when we put them together in NOTE CONF {"raw":[90,68,100,100,100,100,100,100,100,100]}
Speaker 0: such a way? NOTE CONF {"raw":[100,100,100]}
Speaker 0: We create this matrix this week in your seminar. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: You have an article where it's very detailed and this NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: is very important because you have to use this for NOTE CONF {"raw":[100,100,100,100,100,100,100,100,98,100]}
Speaker 0: your assignment. NOTE CONF {"raw":[100,100]}
Speaker 0: So what it is risk assessment matrix or risk register? NOTE CONF {"raw":[100,100,100,100,100,100,88,95,100,100]}
Speaker 0: I will post a. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Video. NOTE CONF {"raw":[100]}
Speaker 0: How to create a risk matrix using Excel. NOTE CONF {"raw":[100,100,100,51,100,98,100,100]}
Speaker 0: So that that will help help you to create your NOTE CONF {"raw":[100,64,100,100,100,100,100,100,100,100]}
Speaker 0: own risk matrix or risk register. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So what it is happens when in our column we NOTE CONF {"raw":[100,100,100,96,100,55,100,100,100,100]}
Speaker 0: put the probability and it has four categories. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: A likely be probability may be unlikely frequency. NOTE CONF {"raw":[100,100,100,100,100,90,100,100]}
Speaker 0: What is the definition of that frequency of occurrence over NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,97]}
Speaker 0: time? NOTE CONF {"raw":[100]}
Speaker 0: The risk assessment matrix. NOTE CONF {"raw":[100,100,100,76]}
Speaker 0: We put that in another column and crosstab them. NOTE CONF {"raw":[100,100,100,100,100,100,100,68,92]}
Speaker 0: Severity effect of hazard or impact. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: They have four categories. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So based on that, you can assign numbers to that. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: You can see the assessment codes. NOTE CONF {"raw":[100,100,100,98,100,100]}
Speaker 0: One is critical. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Extreme to serious, less extreme. NOTE CONF {"raw":[100,58,98,100,100]}
Speaker 0: Three moderate, four minus five. NOTE CONF {"raw":[100,100,62,70,100]}
Speaker 0: Unlikely. NOTE CONF {"raw":[100]}
Speaker 0: So this is a risk matrix. NOTE CONF {"raw":[100,100,100,45,100,100]}
Speaker 0: So what are the criteria for effective control? NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: There are a set of criteria. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So our effective control. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: What is effective control? NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: What control are we talking about? NOTE CONF {"raw":[100,100,89,94,100,100]}
Speaker 0: We are talking about the controls that can be translated NOTE CONF {"raw":[97,65,100,100,100,100,100,100,100,100]}
Speaker 0: into resources. NOTE CONF {"raw":[100,100]}
Speaker 0: So they are sustained should be sustainable. NOTE CONF {"raw":[100,98,100,48,100,100,100]}
Speaker 0: You cannot put control. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Those are not sustainable. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Feasible? NOTE CONF {"raw":[98]}
Speaker 0: Acceptable. NOTE CONF {"raw":[98]}
Speaker 0: It should very clear that means explicit. NOTE CONF {"raw":[70,46,100,100,100,100,100]}
Speaker 0: It has support to be effectively. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: To put in places. NOTE CONF {"raw":[100,100,100,95]}
Speaker 0: It has a set of standard. NOTE CONF {"raw":[100,100,97,80,67,100]}
Speaker 0: And we provide sufficient training to the people involved with NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: that. NOTE CONF {"raw":[100]}
Speaker 0: Then it comes to the top management team. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: Those provide us leadership and the vision, how that should NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: move forward. NOTE CONF {"raw":[100,100]}
Speaker 0: Then the core of it. NOTE CONF {"raw":[100,100,86,100,100]}
Speaker 0: Individuals. NOTE CONF {"raw":[100]}
Speaker 0: We. NOTE CONF {"raw":[100]}
Speaker 0: In the healthcare management, for example, the doctors, clinicians, practitioners. NOTE CONF {"raw":[100,67,54,100,100,100,100,100,100,100]}
Speaker 0: Functional stuff and all of them surrounding in the centre NOTE CONF {"raw":[100,57,100,100,100,100,100,100,100,89]}
Speaker 0: of the patient. NOTE CONF {"raw":[100,100,98]}
Speaker 0: So what are the options we have for. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: Controls. NOTE CONF {"raw":[100]}
Speaker 0: One thing is very straightforward and easy. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: A lot of people do reject the risk or it's NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,90]}
Speaker 0: the kind of risk avoidance. NOTE CONF {"raw":[72,100,100,100,100]}
Speaker 0: But in extreme condition. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Once you entirely rejected, you said no, it's not existent. NOTE CONF {"raw":[96,96,96,100,98,62,78,99,100,38]}
Speaker 0: The next one is slightly less stringent, but you avoid NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,97]}
Speaker 0: the risk so you know that the risk is existing. NOTE CONF {"raw":[100,100,100,100,100,76,86,98,100,99]}
Speaker 0: Would you take a position so that you can avoid NOTE CONF {"raw":[94,100,100,100,79,100,100,100,100,100]}
Speaker 0: the risk? NOTE CONF {"raw":[100,100]}
Speaker 0: In financial market. NOTE CONF {"raw":[100,100,81]}
Speaker 0: What do you do? NOTE CONF {"raw":[100,81,46,100]}
Speaker 0: People buy options. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Futures forwards to hedge the risk. NOTE CONF {"raw":[100,100,100,100,99,100]}
Speaker 0: And that investment or they go for buying or trading NOTE CONF {"raw":[62,100,100,100,100,100,100,93,55,100]}
Speaker 0: in health care system. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: What they do. NOTE CONF {"raw":[100,100,100]}
Speaker 0: They avoid the risk. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So reducing the operational function. NOTE CONF {"raw":[98,100,95,61,74]}
Speaker 0: The other one is called is delay an action with NOTE CONF {"raw":[100,100,100,100,100,100,100,80,100,83]}
Speaker 0: delay. NOTE CONF {"raw":[100]}
Speaker 0: And so during that time, we consolidate and we develop NOTE CONF {"raw":[100,100,100,67,100,100,100,100,100,100]}
Speaker 0: a higher coping response mechanism, or we can transfer the NOTE CONF {"raw":[100,100,98,100,100,100,100,100,100,100]}
Speaker 0: risk. NOTE CONF {"raw":[100]}
Speaker 0: That's the one another way which we distribute the risk. NOTE CONF {"raw":[100,98,100,100,100,100,100,100,100,100]}
Speaker 0: We'll see that in classroom that distribution of risk is NOTE CONF {"raw":[100,90,100,93,88,100,100,100,100,100]}
Speaker 0: is associated with the. NOTE CONF {"raw":[63,100,100,99]}
Speaker 0: Law of large numbers. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: It's a distributed blog and we using mathematics or statistics. NOTE CONF {"raw":[100,100,91,46,100,56,85,100,100,100]}
Speaker 0: The other one is to mitigate or hedge the risk. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: Another one is compensate for the risk that is posed NOTE CONF {"raw":[100,100,100,72,100,100,100,100,100,51]}
Speaker 0: risk. NOTE CONF {"raw":[100]}
Speaker 0: Once the risk has taken place, you go forward and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: try to compensate it. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So let's look at the types of control. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: Particularly in health care setting or in general. NOTE CONF {"raw":[98,100,75,75,97,100,100,100]}
Speaker 0: So infrastructure control, material selection, substitution, building material, fixed properties, NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: assets, administrative control you own. NOTE CONF {"raw":[100,100,100,94,43]}
Speaker 0: Give the word markings, placard signs, written policies, instructions, standard NOTE CONF {"raw":[93,100,79,100,98,55,57,100,93,100]}
Speaker 0: operating procedures, SOPs in health care setting clinical control. NOTE CONF {"raw":[100,100,94,98,78,78,99,100,100]}
Speaker 0: For example, we during the Covid, we have seen personal NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: protective equipment distancing. NOTE CONF {"raw":[100,100,100]}
Speaker 0: And segregation and certain health. NOTE CONF {"raw":[100,100,100,98,100]}
Speaker 0: Practice, for example, wearing mask washing hand. NOTE CONF {"raw":[100,100,100,100,79,99,82]}
Speaker 0: And not travelling in crowded places or going out to NOTE CONF {"raw":[100,100,65,100,100,57,100,100,100,100]}
Speaker 0: to other places, meeting family and friends kind of stuff. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: So the next stage is how to implement this. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: It's not about having a system. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: It's not about having a wonderful idea. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Operational risk management is there. NOTE CONF {"raw":[79,100,100,100,100]}
Speaker 0: These are the structure of this is the process and NOTE CONF {"raw":[100,100,100,100,61,100,100,94,100,100]}
Speaker 0: this can do this. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: It's an effective decision making tool. NOTE CONF {"raw":[92,100,100,75,75,99]}
Speaker 0: So how will implement the control? NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: First thing, clear communication to all involved personnel, clinical, administrative, NOTE CONF {"raw":[100,100,100,100,100,100,93,90,100,100]}
Speaker 0: functional in health care setting in general business. NOTE CONF {"raw":[52,100,65,65,100,100,100,100]}
Speaker 0: You communicate that to your staff, to your administrative staff, NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: to your functional staff, to your office to. NOTE CONF {"raw":[100,100,100,100,100,100,100,88]}
Speaker 0: Then comes the set of accountability Who is accountable for NOTE CONF {"raw":[100,100,94,42,100,100,100,100,100,100]}
Speaker 0: what and how that accountability will be carried forward. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: Then we look at guaranteeing necessary support is available or NOTE CONF {"raw":[100,100,100,100,99,100,100,100,100,100]}
Speaker 0: not. NOTE CONF {"raw":[100]}
Speaker 0: That's very crucial as well. NOTE CONF {"raw":[100,100,100,89,85]}
Speaker 0: The carefully documentation of each step is risk management facilitates NOTE CONF {"raw":[98,100,100,100,100,67,100,100,100,100]}
Speaker 0: its communication and rationalise the theory or the implements implementation, NOTE CONF {"raw":[56,100,100,55,100,100,100,97,97,100]}
Speaker 0: the risk management decision. NOTE CONF {"raw":[63,100,100,100]}
Speaker 0: The next thing we do. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: We supervise is a key step of autumn process because NOTE CONF {"raw":[100,100,100,100,100,100,100,44,100,100]}
Speaker 0: we need to make it effective. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So the monitor the effectiveness of risk control. NOTE CONF {"raw":[100,100,85,100,100,100,55,100]}
Speaker 0: It could be periodic, It could be daily. NOTE CONF {"raw":[100,100,100,100,100,100,100,61]}
Speaker 0: It could be. NOTE CONF {"raw":[100,100,100]}
Speaker 0: A monthly. NOTE CONF {"raw":[92,100]}
Speaker 0: So again, I will give you an example of your NOTE CONF {"raw":[100,100,100,100,100,60,100,100,100,100]}
Speaker 0: Covid. NOTE CONF {"raw":[100]}
Speaker 0: Duration. NOTE CONF {"raw":[76]}
Speaker 0: It was slightly. NOTE CONF {"raw":[100,93,49]}
Speaker 0: There is a database called Walden Data. NOTE CONF {"raw":[100,100,100,100,100,86,98]}
Speaker 0: They combined work with Oxford University and Harvard Medical School NOTE CONF {"raw":[51,100,100,100,100,100,100,100,100,100]}
Speaker 0: to to. NOTE CONF {"raw":[98,100]}
Speaker 0: Collect the data, extract the data. NOTE CONF {"raw":[100,61,100,100,100,100]}
Speaker 0: You could see they every it was high frequency data NOTE CONF {"raw":[100,100,96,50,100,100,100,100,100,100]}
Speaker 0: means hourly to a changing. NOTE CONF {"raw":[99,97,96,89,100]}
Speaker 0: During that time. NOTE CONF {"raw":[100,100,100]}
Speaker 0: I was writing a paper on that. NOTE CONF {"raw":[92,100,100,100,100,100,100]}
Speaker 0: So I know how little changing during the extremely severe NOTE CONF {"raw":[100,100,100,52,97,100,100,100,100,100]}
Speaker 0: situation of Covid. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So monitoring is a continuous process, so it should be NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: done to control risk in an effective way. NOTE CONF {"raw":[100,100,100,100,98,93,100,100]}
Speaker 0: So we also look into the further assessment of all. NOTE CONF {"raw":[100,100,100,100,96,90,100,100,100,100]}
Speaker 0: Or a portion of the task due to an anticipated NOTE CONF {"raw":[100,100,98,100,100,84,100,100,67,67]}
Speaker 0: change. NOTE CONF {"raw":[100]}
Speaker 0: This is what I keep referring to. NOTE CONF {"raw":[100,100,100,76,97,100,100]}
Speaker 0: Your coping response mechanism. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: That means if there is something unexpected change taking place. NOTE CONF {"raw":[100,100,100,66,54,100,100,100,100,100]}
Speaker 0: Let's take an example. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: This Covid virus started mutating very rapidly, so there were NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: variations of variants of Covid. NOTE CONF {"raw":[56,100,100,100,100]}
Speaker 0: So how effectively our coping mechanism to develop drugs, to NOTE CONF {"raw":[100,100,100,100,100,98,100,100,100,100]}
Speaker 0: administer drugs and to supervise and monitor the patient. NOTE CONF {"raw":[100,100,100,100,100,94,100,100,95]}
Speaker 0: Then the most important is that we look back and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: learn what we have done, how we can do differently NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: in a better way. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So that is one concept comes within or. NOTE CONF {"raw":[100,69,100,100,73,100,98,92]}
Speaker 0: This is called Time Critical Risk Management. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: This is the diagram of CRM. NOTE CONF {"raw":[100,100,100,100,100,76]}
Speaker 0: What is TI serum? NOTE CONF {"raw":[100,100,31,99]}
Speaker 0: It's actually based on a Abcd model. NOTE CONF {"raw":[100,100,100,100,95,88,100]}
Speaker 0: What is? NOTE CONF {"raw":[100,100]}
Speaker 0: There are memory. NOTE CONF {"raw":[54,58,97]}
Speaker 0: That means the alphabetic pattern to remember serum. NOTE CONF {"raw":[100,100,100,100,100,100,100,54]}
Speaker 0: It's very simple to remember. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Abcd is for access, B for balanced resources. NOTE CONF {"raw":[100,100,100,100,100,100,66,100]}
Speaker 0: C communicate they do. NOTE CONF {"raw":[99,100,52,99]}
Speaker 0: And D deep the different. NOTE CONF {"raw":[96,41,46,71,97]}
Speaker 0: It's a simple, intuitive process. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Assess. NOTE CONF {"raw":[56]}
Speaker 0: Resorts communicate. NOTE CONF {"raw":[75,100]}
Speaker 0: Develop. NOTE CONF {"raw":[50]}
Speaker 0: So this is called Abcd model. NOTE CONF {"raw":[100,100,100,100,42,96]}
Speaker 0: Let's look a bit deeper into a model. NOTE CONF {"raw":[100,100,93,93,100,100,100,100]}
Speaker 0: A model. NOTE CONF {"raw":[56,96]}
Speaker 0: The green one is indicates errors may occur, but it NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: could be caught by individual. NOTE CONF {"raw":[100,100,54,100,98]}
Speaker 0: That means it tells you it is less severe. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: It's unlikely and it could be captured and be addressed. NOTE CONF {"raw":[97,100,100,100,100,100,54,100,98,100]}
Speaker 0: Yellow size. NOTE CONF {"raw":[100,96]}
Speaker 0: There is a potential of consequential error has increased. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: That means there are errors which is identified, but instead NOTE CONF {"raw":[100,100,100,100,100,100,100,100,49,100]}
Speaker 0: of controlled or addressed there, increasing red is a severe NOTE CONF {"raw":[100,100,100,100,48,100,100,100,100,100]}
Speaker 0: case. NOTE CONF {"raw":[100]}
Speaker 0: That error may occur that cannot be caught and become NOTE CONF {"raw":[100,100,100,100,100,100,100,68,100,100]}
Speaker 0: consequential to the task of. NOTE CONF {"raw":[100,100,100,99,44]}
Speaker 0: The arrow is a loop feedback loop. NOTE CONF {"raw":[100,100,100,98,100,100,100]}
Speaker 0: We come back with a different mitigation risk strategies. NOTE CONF {"raw":[100,100,100,100,52,100,100,100,99]}
Speaker 0: There are blogs you can see why to grey to NOTE CONF {"raw":[100,100,80,100,100,100,100,100,54,99]}
Speaker 0: dark. NOTE CONF {"raw":[100]}
Speaker 0: There are different levels of resources. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: The tasks and targets are used during team communication and NOTE CONF {"raw":[100,57,100,100,100,100,100,98,100,99]}
Speaker 0: suitable conditions are being created or discussed and put into NOTE CONF {"raw":[99,100,100,100,100,100,100,100,100,100]}
Speaker 0: place. NOTE CONF {"raw":[100]}
Speaker 0: This is our Abcd model. NOTE CONF {"raw":[100,100,100,88,100]}
Speaker 0: So what is time? NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Critical risk management. NOTE CONF {"raw":[100,100,100]}
Speaker 0: That is a part of operation management and. NOTE CONF {"raw":[100,100,92,100,100,98,100,100]}
Speaker 0: Uh, involves two things time and resources. NOTE CONF {"raw":[100,95,100,100,100,100,100]}
Speaker 0: Think of Covid the rapid and quick way. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: The. NOTE CONF {"raw":[100]}
Speaker 0: Pharmaceutical companies. NOTE CONF {"raw":[100,100]}
Speaker 0: Chemo with the vaccination or drugs, said Pfizer, Moderna, Oxford NOTE CONF {"raw":[87,100,87,100,100,100,100,100,100,100]}
Speaker 0: Drugs. NOTE CONF {"raw":[100]}
Speaker 0: That was absolutely stunning and fantastic. NOTE CONF {"raw":[100,100,93,100,100,100]}
Speaker 0: So that was time critical if we would not have NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: such progressive. NOTE CONF {"raw":[100,100]}
Speaker 0: Clinical intervention. NOTE CONF {"raw":[100,100]}
Speaker 0: The Covid would have wiped 10 million people. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: So it's very important that CRM is should be well NOTE CONF {"raw":[100,100,100,100,99,84,84,100,100,100]}
Speaker 0: integrated with the o r m principles at the point NOTE CONF {"raw":[100,100,100,77,77,69,74,100,100,100]}
Speaker 0: or during the execution of task. NOTE CONF {"raw":[100,100,100,100,100,66]}
Speaker 0: So what do you say? NOTE CONF {"raw":[100,100,65,75,75]}
Speaker 0: Execution of task two Reduce the infection and care the NOTE CONF {"raw":[100,100,95,58,100,100,100,100,69,100]}
Speaker 0: people already affected. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So the approach is similar to five step process, which NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,51]}
Speaker 0: is five step process. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: We'll see in our next slide. NOTE CONF {"raw":[98,100,100,100,100,100]}
Speaker 0: So Abcd model is based on. NOTE CONF {"raw":[100,92,100,100,100,100]}
Speaker 0: T c. NOTE CONF {"raw":[97,100]}
Speaker 0: R m. NOTE CONF {"raw":[90,96]}
Speaker 0: Um, principle. NOTE CONF {"raw":[100,97]}
Speaker 0: And it's based on A, B, C, d. NOTE CONF {"raw":[100,67,100,100,100,100,100,100]}
Speaker 0: The next question before going to five step models. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: Let's just briefly discuss why this is important, why it NOTE CONF {"raw":[100,100,100,100,100,64,100,100,100,100]}
Speaker 0: is significant, what is so important about this? NOTE CONF {"raw":[100,100,100,100,100,100,100,93]}
Speaker 0: So it helps you to enhance your experience through learning, NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: through practical learning events. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: And it tells you the accountability responsibility of leadership and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: coordinate experience to all personal. NOTE CONF {"raw":[98,100,97,98,65]}
Speaker 0: Remember the way government healthcare practitioner, healthcare providers, pharmaceutical companies, NOTE CONF {"raw":[100,100,100,100,78,82,96,100,100,58]}
Speaker 0: companies were together. NOTE CONF {"raw":[100,100,100]}
Speaker 0: In tune with each other. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: An effectively producing vaccination program to intervene. NOTE CONF {"raw":[100,100,100,100,71,100,100]}
Speaker 0: The spread or death morbidity of Covid was fantastic. NOTE CONF {"raw":[100,100,87,100,100,100,100,100,93]}
Speaker 0: That is the responsible leadership comes here. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: The. NOTE CONF {"raw":[100]}
Speaker 0: Another thing is that to address the inconsistent level of NOTE CONF {"raw":[100,100,100,94,100,100,100,100,100,100]}
Speaker 0: team and individual response based on different levels of experience. NOTE CONF {"raw":[93,100,100,79,100,100,100,100,100,100]}
Speaker 0: In clinical setting. NOTE CONF {"raw":[100,100,90]}
Speaker 0: If you look at in hospital, some doctors are more NOTE CONF {"raw":[100,100,100,100,71,100,100,100,93,100]}
Speaker 0: experienced, some are less, some clinicians are more experienced, some NOTE CONF {"raw":[96,100,54,100,100,100,100,100,100,93]}
Speaker 0: or less. NOTE CONF {"raw":[100,100]}
Speaker 0: So how will bridge that gap? NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: The best way to bridge that gap is to follow NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: time critical risk management, because communication is a very clear NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: construct in there, clear idea in there. NOTE CONF {"raw":[100,100,74,100,100,100,91]}
Speaker 0: So Abcd model provides the ability to match previous experience NOTE CONF {"raw":[100,82,100,100,100,100,100,100,100,100]}
Speaker 0: to new experience and provides common language in your natural NOTE CONF {"raw":[100,100,75,100,100,100,100,100,71,100]}
Speaker 0: environment. NOTE CONF {"raw":[100]}
Speaker 0: That means it tells you, look, we have had a NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: pandemic like this. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So what's next? NOTE CONF {"raw":[100,100,100]}
Speaker 0: How the preparedness be put into place. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: So. NOTE CONF {"raw":[100]}
Speaker 0: The efficiency of dealing the situation and effectiveness of addressing NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: the risk should be there in combine or in a NOTE CONF {"raw":[100,90,100,100,100,100,96,100,100,76]}
Speaker 0: combination. NOTE CONF {"raw":[100]}
Speaker 0: Now we're looking at. NOTE CONF {"raw":[100,87,100,100]}
Speaker 0: Um. NOTE CONF {"raw":[87]}
Speaker 0: Um. NOTE CONF {"raw":[100]}
Speaker 0: Link between CRM and five step model A process. NOTE CONF {"raw":[100,100,98,100,100,100,100,75,100]}
Speaker 0: Look at this Abcd model time critical process and the NOTE CONF {"raw":[100,100,100,84,100,100,100,100,100,100]}
Speaker 0: mnemonic mnemonic means the hard ways which you can easily NOTE CONF {"raw":[100,100,100,87,66,56,100,100,100,100]}
Speaker 0: remember A, B, C, D, so. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: And the five step. NOTE CONF {"raw":[100,100,100,97]}
Speaker 0: So the A is the access. NOTE CONF {"raw":[100,100,100,100,100,89]}
Speaker 0: The, um. NOTE CONF {"raw":[96,63]}
Speaker 0: A situation they are linked to identifying the hazard. NOTE CONF {"raw":[85,100,100,100,100,100,100,100,100]}
Speaker 0: Remember, hazard is the intensity of risk or loss. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: And assess the hazards. NOTE CONF {"raw":[100,98,100,100]}
Speaker 0: Be balance resources we're using. NOTE CONF {"raw":[79,60,100,73,97]}
Speaker 0: Balancing a resource. NOTE CONF {"raw":[100,99,100]}
Speaker 0: Controlling. NOTE CONF {"raw":[100]}
Speaker 0: Creating. NOTE CONF {"raw":[100]}
Speaker 0: Implementing control so they can turn into resource. NOTE CONF {"raw":[100,100,100,100,100,100,100,57]}
Speaker 0: What will happen that that will help us to assess NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: the hazard and make risk decision substantial. NOTE CONF {"raw":[100,100,100,100,86,100,100]}
Speaker 0: The third one is our communication. NOTE CONF {"raw":[83,100,100,100,54,100]}
Speaker 0: Of risk and situation. NOTE CONF {"raw":[97,98,100,100]}
Speaker 0: In that case, it will make risk decision, implement control. NOTE CONF {"raw":[100,100,100,100,100,100,97,52,100,97]}
Speaker 0: And they do. NOTE CONF {"raw":[100,96,98]}
Speaker 0: And they take the action, which is implement control and NOTE CONF {"raw":[86,58,100,89,100,100,100,100,100,100]}
Speaker 0: supervise. NOTE CONF {"raw":[93]}
Speaker 0: So basically. NOTE CONF {"raw":[100,100]}
Speaker 0: TCR is not substituting five step process of risk or NOTE CONF {"raw":[41,100,100,100,83,100,100,83,100,100]}
Speaker 0: hazard identification assessment, decision implement and supervised, but rather it NOTE CONF {"raw":[100,100,100,100,86,82,71,100,100,100]}
Speaker 0: feeds into that. NOTE CONF {"raw":[70,100,100]}
Speaker 0: So there are two tools should work in combination to. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: Come to a more. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Substantial decision making stage. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: So we assess the situation. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: This is a five step process is the elaboration of NOTE CONF {"raw":[89,89,100,100,100,100,85,100,100,100]}
Speaker 0: the five steps on these slides. NOTE CONF {"raw":[100,100,69,100,73,93]}
Speaker 0: We have to have accurate perception of the situation in NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: a relatively short period of time. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: In some countries. NOTE CONF {"raw":[100,100,100]}
Speaker 0: My research is based on India and Covid. NOTE CONF {"raw":[100,100,100,100,76,100,51,98]}
Speaker 0: The perception was delayed because the devolved health care system NOTE CONF {"raw":[100,100,100,100,100,100,100,52,52,100]}
Speaker 0: in India, because they have a federal health care system, NOTE CONF {"raw":[100,100,100,100,100,100,100,98,98,100]}
Speaker 0: one is in centre, others are in provincial provincial levels. NOTE CONF {"raw":[100,100,100,50,100,100,100,74,100,100]}
Speaker 0: So due to their. NOTE CONF {"raw":[100,100,100,99]}
Speaker 0: Perception was not accurate. NOTE CONF {"raw":[100,100,100,98]}
Speaker 0: Within a short period of time, because Covid was rapidly. NOTE CONF {"raw":[100,86,100,100,100,100,100,100,100,100]}
Speaker 0: Infecting people. NOTE CONF {"raw":[100,100]}
Speaker 0: So the loss was higher. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: So risk was higher. NOTE CONF {"raw":[100,72,100,100]}
Speaker 0: So that links back to our advisory model and time NOTE CONF {"raw":[100,100,100,100,100,100,62,99,100,100]}
Speaker 0: critical risk management, and that is a part of our NOTE CONF {"raw":[100,100,100,100,100,100,98,100,100,100]}
Speaker 0: overrun. NOTE CONF {"raw":[52]}
Speaker 0: So we have to maintain the a good level of NOTE CONF {"raw":[100,100,100,100,100,43,99,100,100,100]}
Speaker 0: task. NOTE CONF {"raw":[100]}
Speaker 0: So our target should be good level. NOTE CONF {"raw":[100,97,89,100,100,100,100]}
Speaker 0: We cannot be very ad hoc, reliant on individual ability NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: to comprehend the situation, apply appropriate available resources quickly and NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: effectively. NOTE CONF {"raw":[100]}
Speaker 0: That is a deployment. NOTE CONF {"raw":[100,100,67,100]}
Speaker 0: How quickly the resources are deployed. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Mass vaccination should be available. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: If you look in African continent, sub-Saharan country, and by NOTE CONF {"raw":[100,100,100,100,100,100,97,46,79,100]}
Speaker 0: the time the vaccination team arrived there, by the time NOTE CONF {"raw":[100,100,100,100,100,82,96,100,100,100]}
Speaker 0: the drugs were available to them, it was quite late. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: It took time. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So the difference between success and failure, it's all depends NOTE CONF {"raw":[100,100,100,100,100,100,100,61,100,100]}
Speaker 0: on these factors. NOTE CONF {"raw":[100,74,100]}
Speaker 0: So how we do the balancing the resources, that is NOTE CONF {"raw":[100,100,100,100,100,100,100,60,100,100]}
Speaker 0: our step three and five of five step model must NOTE CONF {"raw":[44,100,100,100,100,100,100,100,100,100]}
Speaker 0: consider using resources created for the task and activities we NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: must consider in health resources. NOTE CONF {"raw":[100,100,82,71,100]}
Speaker 0: Whatever our task to reduce the Covid spread, reduce the NOTE CONF {"raw":[100,100,100,100,100,100,97,100,100,100]}
Speaker 0: contagion, reduce the death. NOTE CONF {"raw":[100,100,97,100]}
Speaker 0: Planning, planning, planning will increase the appropriate resources. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: Example Proper and continuous training. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: Understanding of the task. NOTE CONF {"raw":[100,100,68,96]}
Speaker 0: So training and task. NOTE CONF {"raw":[100,100,100,97]}
Speaker 0: They both go hand by hand. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: So that will create the balance resources. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: The next stage is communicate. NOTE CONF {"raw":[100,100,100,100,48]}
Speaker 0: It's extremely crucial and important. NOTE CONF {"raw":[96,100,100,100,100]}
Speaker 0: It should be explicit. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Clear. NOTE CONF {"raw":[100]}
Speaker 0: So the factors are critical components. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: Without the communication being clear. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: There will be stress and time constraints. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: If the communications are clearly given to you. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: If I will tell you guys, look, this is not NOTE CONF {"raw":[94,73,100,100,100,100,100,100,100,52]}
Speaker 0: your assignment. NOTE CONF {"raw":[100,100]}
Speaker 0: This, this, this these are the factors you have to NOTE CONF {"raw":[100,100,100,100,100,100,99,100,100,100]}
Speaker 0: pay attention to, and this is what you are expected NOTE CONF {"raw":[100,100,100,100,100,100,100,100,96,100]}
Speaker 0: to do. NOTE CONF {"raw":[100,100]}
Speaker 0: What if I won't give you a very clear, concise NOTE CONF {"raw":[89,100,100,100,100,100,100,100,100,100]}
Speaker 0: and well communicated details? NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: You won't know what's exactly happening. NOTE CONF {"raw":[100,99,100,100,100,100]}
Speaker 0: What happens at that time. NOTE CONF {"raw":[100,100,100,57,100]}
Speaker 0: You lose time. NOTE CONF {"raw":[100,100,100]}
Speaker 0: That's the loss. NOTE CONF {"raw":[100,74,100]}
Speaker 0: That's increases the risk. NOTE CONF {"raw":[58,95,100,100]}
Speaker 0: So there are three factors. NOTE CONF {"raw":[100,100,100,100,100]}
Speaker 0: So you have to look into who needs to know. NOTE CONF {"raw":[66,51,100,100,100,100,100,100,100,96]}
Speaker 0: What can be done and who can help and assist. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: That is the. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Code of our communication. NOTE CONF {"raw":[55,100,100,100]}
Speaker 0: The last one is due and debrief the event data NOTE CONF {"raw":[100,100,100,100,78,96,100,100,98,89]}
Speaker 0: related link to step four and five. NOTE CONF {"raw":[100,67,100,100,100,100,100]}
Speaker 0: There is a feedback loop is there, which is continuous NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: monitoring. NOTE CONF {"raw":[100]}
Speaker 0: You find the weaknesses, you find the strength, use your NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: strength through, enhance your resources and capabilities, and use your NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: weakness to find the solution to address the challenges or NOTE CONF {"raw":[84,100,100,97,100,100,100,100,100,100]}
Speaker 0: risk. NOTE CONF {"raw":[84]}
Speaker 0: Ensure lessons learned, properly recorded and disseminated. NOTE CONF {"raw":[65,100,74,100,100,100,100]}
Speaker 0: Because we learn from past, we learn from mistakes, we NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: learn from losses. NOTE CONF {"raw":[100,100,100]}
Speaker 0: So that will improve our performance, mitigate will risk. NOTE CONF {"raw":[100,100,100,100,100,100,100,87,100]}
Speaker 0: So it's very important we complete the Abcd loops. NOTE CONF {"raw":[100,100,100,100,100,100,100,77,100]}
Speaker 0: So the last slide of our online classroom lecture. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: Involved, how we are applying to CRM to planning process. NOTE CONF {"raw":[88,100,97,97,100,89,98,100,100,100]}
Speaker 0: Look at the left hand side column. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: There are seven elements to that situational awareness, task analysis, NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: assertiveness, communication, leadership, adaptability of flexibility and making. NOTE CONF {"raw":[100,100,100,100,51,100,100,47]}
Speaker 0: The first two links to A and B of your NOTE CONF {"raw":[100,100,100,100,100,97,100,100,100,100]}
Speaker 0: Abcd decision making model assessment and balance, Assertiveness and communication NOTE CONF {"raw":[76,62,62,99,100,100,100,100,100,100]}
Speaker 0: links to communicate, risk and intention of what you are NOTE CONF {"raw":[100,100,100,100,96,100,100,100,100,100]}
Speaker 0: going to do. NOTE CONF {"raw":[100,100,100]}
Speaker 0: Last three elements Leadership, Adaptability and Flexibility. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Decision Making Links to do one Debrief. NOTE CONF {"raw":[98,98,100,100,54,92,97]}
Speaker 0: So. NOTE CONF {"raw":[100]}
Speaker 0: In this slide. NOTE CONF {"raw":[100,100,100]}
Speaker 0: What tells us is that the Abcd model or five NOTE CONF {"raw":[100,100,100,100,100,100,96,100,69,100]}
Speaker 0: step model, they have certain core skills required when you NOTE CONF {"raw":[100,100,84,100,100,100,100,100,100,100]}
Speaker 0: are going to implement or what are the skills? NOTE CONF {"raw":[100,100,100,100,100,100,100,100,95]}
Speaker 0: One is situational awareness. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: Then we analyse the task. NOTE CONF {"raw":[100,100,72,100,100]}
Speaker 0: We should be ascertain. NOTE CONF {"raw":[100,100,100,63]}
Speaker 0: We should communicate. NOTE CONF {"raw":[100,100,100]}
Speaker 0: We have proper leadership with accountability. NOTE CONF {"raw":[100,100,100,100,100,100]}
Speaker 0: We should be adaptable and flexible and decision making. NOTE CONF {"raw":[100,100,100,100,100,100,98,73,73]}
Speaker 0: What I will ask you to do. NOTE CONF {"raw":[100,77,87,100,100,100,100]}
Speaker 0: Think of your own experience during Covid and look at NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: all the skill sets. NOTE CONF {"raw":[100,100,100,100]}
Speaker 0: You can clearly visualise how they're important and how they're NOTE CONF {"raw":[100,100,100,64,100,52,100,100,100,80]}
Speaker 0: effective in the process of. NOTE CONF {"raw":[100,100,100,100,79]}
Speaker 0: T c, r, m and Abcd. NOTE CONF {"raw":[100,90,46,52,90,61]}
Speaker 0: So this is our classroom lecture slides. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: So what we are going to do in classroom, in NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: classroom, we look at certain models about, but then we NOTE CONF {"raw":[100,97,100,100,100,100,52,48,100,100]}
Speaker 0: move on to war in specific to healthcare. NOTE CONF {"raw":[100,100,100,48,100,100,100,97]}
Speaker 0: Particularly will focus into our enterprise risk management, which is NOTE CONF {"raw":[100,100,100,100,42,100,100,100,100,100]}
Speaker 0: a more collective and holistic approach to o.R. NOTE CONF {"raw":[100,100,100,100,100,100,99,20]}
Speaker 0: So I will see you next week in class. NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100]}
Speaker 0: And. NOTE CONF {"raw":[100]}
Speaker 0: We'll discuss about that. NOTE CONF {"raw":[91,100,100,100]}
Speaker 0: If you have any doubts, any questions, do please let NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: me know and drop an email to me. NOTE CONF {"raw":[100,100,100,100,100,100,100,100]}
Speaker 0: I'll be happy to answer your questions or we can NOTE CONF {"raw":[100,100,100,100,100,100,100,100,100,100]}
Speaker 0: sit down together and have a chat. NOTE CONF {"raw":[100,100,100,100,100,100,100]}
Speaker 0: Okay. NOTE CONF {"raw":[100]}
Speaker 0: So for now, goodbye and take care. NOTE CONF {"raw":[100,100,100,100,100,100,100]}