Are you ready for your next ticket.
Here we go.
This time Kate needs our help.
She opened the ticket and she needs some advice.
She is about to buy a new system board and she is not really sure what ports she can use.
Do you remember the first thing.
Change your status.
It's in progress now.
It's OK.
It makes sense to reply to her saying hi Kate.
I'm working on it
OK.
That's done.
What is her question.
Well she wants to buy a new system board and she's not really sure which port she can use to connect
her screens.
OK so let's open this picture and see what's inside.
Let's analyze all of them on the left side.
We have two ports for a mouse on the keyboard here.
We have VBA on the DVR.
Yes for a screen.
U.S. B USA B again network card audio
you will have something that will allow you to take notes to create something that you can send over
to your custom so you just label all these ports.
Try and make it as nice as possible.
And it is very easy for Kate to understand what you're about to show.
You can use as snipping tool in windows just to to grab this screenshot.
You don't have to save it.
You can just go to edit and copy this image because in this ticketing system you can just paste it so
we are ready to reply.
We say hi Kate
paste it in here
signature on that's it
when you're done.
You can change the status again
everything is in green and we have a happy customer.
She can come back to us with some additional questions she could ask OK what is the difference between
the V.A. and the V.I..
Can I use both at the same time.
Can I connect two screens on so on here.
She asked to identify these boards and we've done a great job.