‫Hey, thank you so much for taking this course and letting me be a part of the absolute incredible journey.
‫You're about to go on with Unity and C sharp.
‫Now, across the Udemy platform, I have over 100,000 students, which means that's a lot of students
‫to help take care of and help be successful.
‫And my goal is exactly that for you is to be successful.
‫Now, in order for me to do that, let's take a look at how you can get help throughout this course.
‫Let's start with our Discord Channel.
‫Our Discord Channel has the ability to open and close tickets, as well as find frequently asked questions
‫that you may be having throughout this course.
‫On the Udemy platform, you're more than welcome to use the community driven features where you can
‫paste a comment or question and get help from other students.
‫I am unable to manage the amount of students and influx we have at all times, so that's where the discord
‫comes in.
‫The Discord has a built in ticketing system that we worked really hard on, and it's for you guys to
‫get support from myself and our other community members.
‫At any given time, you're going to find over 11,000 active students inside of our Discord community
‫willing to help you solve your problems.
‫So I'll have a link on the screen to how you can join our discord.
‫And I'll also demonstrate at the end of this video how you can open a ticket.
‫Another thing I want to talk about is going through these courses.
‫Unity is changing rapidly.
‫It's one of the it's they're literally always on the edge of bleeding edge technology.
‫Right.
‫They're always innovating, which means the engine is going through constant iterations.
‫I believe an update comes out for unity every 2 to 4 weeks.
‫Now, what that means for you is that for you to get the most out of these courses, it's so important
‫that you use the unity version, which stands for long term support of the version I'm using.
‫So in our Ultimate Guide to game development with the unity course, I'm using the 2019 X version of
‫Unity.
‫Just use the 2019 version and you'll be just fine.
‫In our cinematography and our ultimate games, ultimate enterprise courses.
‫If we're using the 2017 version or we're using the 2018 version, you're just going to want to make
‫sure that you're on the version of that so that you can follow along seamlessly with the course.
‫Also demonstrate that using the Unity Hub on how to download different versions of Unity.
‫Thank you again so much for taking my courses.
‫I can't wait to help you succeed.
‫As always, thank you for watching and make sure to check out Game of Edgecomb for additional resources
‫on your journey.
‫So when you go to game debate such discord, you'll be brought to this page and you simply just click
‫this link and it's going to invite you into our server.
‫If you have discord downloaded or installed, it will open it up.
‫And basically once you're here, you're going to be in our game.
‫Dev HQ Discord now inside of here, a good place to start is the welcoming roles.
‫Rules would just kind of tell you about the community channel here.
‫The rules should follow.
‫There's some bot commands and things like that, but then you'll also have the game dev HQ announcements,
‫which is where our community events are hosted.
‫So if we're doing any live events such as our jobs workshop at the time, you can register and join
‫for these free events inside the server here.
‫These are updates to the discord.
‫You have general information here which explains to you how to use the ticketing system, the other
‫bots that are available.
‫We also have a frequently asked questions section.
‫So if you're having issues with Google related things or if you have a triple shot, triple shot issue
‫from our previous course, you can come down here and learn about it.
‫You have a role assignment.
‫This role assignment is where you can actually grab your role.
‫Are you a programmer or a level designer?
‫Then you can go ahead here, click this little C-sharp button.
‫You'll show up on the side here underneath the sound designers or programmers, whichever one you selected
‫once you've also done that, if you want to help other people, if you want to get notified when new
‫tickets are created, just click this little hard hat.
‫You can see right now there are 12 people online that are waiting to help you.
‫They're waiting.
‫They want to help you with whatever problem you're having in our courses.
‫So you got 12 people and you yourself can sign up to be notified when someone needs help by just clicking
‫and reacting.
‫And when you're done and you don't want to be notified anymore, just go ahead and click this and you
‫won't receive any messages now to open a ticket or down.
‫There is a support here under tickets and to open a ticket, just react.
‫You're going to click this and as soon as you click that you'll see here a new mentions and you'll see
‫Ticket 18 is now open and this is a dedicated channel for you and the other 12 helpers online.
‫Tell me about my problem.
‫I'm doing a test run for the Discord video I'm making, and then once that ticket is done, you simply
‫close it by just clicking the reaction button here.
‫So inside of here, when a new ticket is created, everyone who is notified will help you.
‫And you'll see here Star Builder is already typing because they were pinged to be helping you.
‫So use the ticketing system as an admin here.
‫I'm just going to go ahead and close this then.
‫There we go.
‫Once it's closed, then receive a transcript of this as well, sent to you as a DM so you can actually
‫review later the conversation and everything you did.
‫Okay, so I help with tickets and we have at all times a dozen people in growing who just want to be
‫notified when you need help.
‫And then if you if it needs to be reopened, we can, we can unlock it and then a mod will delete the
‫ticket.
‫So if it's something that is happening often or added to that FAQs.
‫So inside of the FAQs, you'll see here we have a triple shot, prefab again, gooey errors and things
‫like that.
‫Now the next thing is inside of Unity Hub for the courses.
‫So inside of Unity Hub here, there is a installs here.
‫And what you're going to want to do is select the install.
‫So I'm going to hit this add button.
‫And what version of unity am I working on now?
‫The 2017 version.
‫For some reason it's not showing up here.
‫However, you can use the 20 18.4 for that course, but if you want it to be perfect, and I'm trying
‫to think if any of the courses actually use 2017, I think they all use 2018.
‫Now you can use 2018 as a minimum, but you want to make sure that you're on the two versions.
‫So 2019, if you're going through the ultimate guide, use the Ltz version.
‫If you would like to download the exact specific version that I'm using, you can just click the archive
‫button and then here you can find that version.
‫So here's 2017 X and download the latest 20 17.4 if you want to follow along.
‫Okay, so hopefully this clears up a few things.
‫I look forward to seeing you guys and interacting with you on the discord.