本字幕由人人影视字幕组翻译 禁止用作任何商业盈利行为
卧底老板
第五季 第十一集
本字幕由人人影视字幕组翻译 禁止用作任何商业盈利行为
翻译：小饭
翻译：非燕
翻译：落
翻译：你是不是饿得慌
时间轴：叶子
时间轴：怡子
校对：小饭
后期：冰冰要融化了
总监：非燕
自从《卧底老板》播出以来 Since the premiere of Undercover Boss,
已有超过60位老板捐赠近6百万美金 more than 60 bosses have given away nearly $6 million.
我有张25万美金的支票 I have a check for $250,000.
天呐 Oh, my God.
对公司进行了全面彻底的改革 and implemented sweeping company-wide changes...
作为一家公司 我们要恢复401k计划 As a company, we're actually gonna restore the 401k.
这是一百万的开销 It's a $1 million expense.
用以改善超过4千万员工的生活 to benefit the lives of more than 40 million employees.
有些人 我真想一拳揍上他们的脸 Some people--I just wanna punch them in the face sometimes.
不过不是人人都该被奖励 But not everyone deserved to be rewarded.
有人又忘了该说什么了 Someone's not saying something.
欢迎来到莫氏西南烧烤店 Welcome to Moe's!
你只培训了我一分钟 I've had one minute of training.
如果你做不了 那就是做不了 If you can't do it, then you can't do it.
我知道怎么种出品质优良的大麻 I know how to grow some really good weed,
如果你真有兴趣的话 if you're really interested.
我还在说话 你就跑回来 I'm talking, and you come back here.
嚷嚷着"给我蘸料 给我蘸料" "I need dipping. I need dipping."
你们得冷静点 Y'all better chill.
今晚前来赌一赌的老板是 Tonight, the latest boss to take this gamble
即将离任的金神大赌场总裁 is Bruce "Two dogs" Bozsum,
布鲁斯·"两条狗"·波兹森 departing chairman of Mohegan sun,
这是美国原住民创建的博彩娱乐帝国 a native American gaming and entertainment empire.
这位部落领袖将进行伪装卧底 This tribal leader will go undercover
见识一下天天为这家公司 and meet the people who help this company
赢得头彩的人们 hit the jackpot every day.
-你好 -你好啊 - Hello. - Hi!
-你是我的竞争对手咯 -我是萨姆 - Are you my contestant? - I'm Sam.
你好 萨姆 很高兴见到你 Hi, Sam. It's very nice to meet you.
很高兴认识你 Nice to meet you.
不 Oh, no!
节目过程中 Along the way...
你想找辆车不 You wanna get a car?
他将全面深入 he'll go all-in
看看他的体能是否能应对这次挑战 and see if he's physically up to the challenge.
老天 Oh, boy!
可真响 That woke everybody up.
不推荐年过五十的人干这份工作 Wouldn't recommend this job for anybody over 50.
你得听你的无线电 You have to listen to your radio.
萨姆 维修灯亮了 Sam, service light on.
但当他在赌场层 But what will happen
被突破极限时 会发生什么情况 when he gets pushed past his limit on the casino floor?
萨姆 你在吗 收到 Sam, you there? Copy.
好像出了很多状况啊 Ed There's a lot happening, Ed.
-看 他又在找你了 -我压根没听到 - See, he's calling you again. - I didn't even hear that.
我自己一人可做不来 Can't do this all by myself.
马库斯 Marcus?
接下来 Find out next...
太多了 This is too much.
《卧底老板》为您揭晓 on Undercover Boss.
金神大赌场是一个博彩帝国 Mohegan Sun is a gaming empire,
由康乃狄克州的 owned and operated
莫西根部落拥有运营 by the Mohegan tribe of Connecticut.
拥有三个赌场 Boasting three casinos,
超过65家高档餐厅和零售商店 more than 65 premium dining and retail outlets,
以及世界级的娱乐场所 and world-class entertainment venues,
金神大赌场的 Mohegan Sun generates
年营业额在10亿美元以上 more than $1 billion in revenue every year.
代表这个印第安博彩王国 Representing this Indian gaming kingdom
和旗下13000名员工的正是此人 and its 13,000 employees is one man.
布鲁斯·"两条狗"·波兹森 金神大赌场董事长
我是布鲁斯·"两条狗"·波兹森 I'm Bruce "Two dogs" Bozsum,
是金神大赌场董事长 chairman of the board of Mohegan Sun.
"莫西根"的意思是"狼一般的人" The name "Mohegan" means "Wolf people."
我们是一个起源于六七百年前的部落的分支 We are part of a tribe from 600, 700 years ago.
金神大赌场于1996年十月开业 Mohegan Sun opened up in October of 1996.
部落 我们当时一穷二白 The tribe-- we didn't have any money.
但我们的首领前往华尔街说 But our chief went to Wall Street and said,
我们要开启这桩伟大的生意 "We're gonna open this great business.
我们要借几亿美金 We need to borrow hundreds of millions of dollars."
我们打破了进军华尔街的模式 We broke the mold on going to wall street.
这在当时 其他部落是做不到的 No other tribe was able to do that back then.
都是从莫西根开始的 It all started with Mohegan.
我们也是全国唯一一个离开居留地 We're also the only tribe in the country
并开设一家商业赌场的部落 to leave the reservation and open up a commercial casino.
现在 我们有三家赌场 Right now, we have three locations...
康州安卡斯维尔的金神大赌场 in Uncasville, Connecticut Mohegan Sun casino,
宾州维尔克斯巴里的波科诺白垩山丘赌场 in Wilkes-barre, Pennsylvania we have Pocono Downs casino,
以及新泽西州大西洋城的度假村赌场 and resorts casino in Atlantic city, New Jersey.
金神大赌场的年收入超过10亿美金 Mohegan Sun makes over a billion dollars a year in revenue.
我们所有产业旗下 共有13000名员工 With all of our properties, we have about 13,000 employees.
将近一半从一开始就在这里工作的员工 Nearly half of our day-one employees
17年后依然在这里辛勤工作 still work here 17 years later.
没人被排除开 Nobody's pushed aside.
永远有进步的空间 There's always room for advancement.
你要从赢牌发牌盒中间抽一张 You're gonna cut a winning shoe.
这与莫西根的传统都是相互协调一致的 That's the parallel between traditions of Mohegan--
照顾你的人民 you know, taking care of your people,
确保每个人都能得以生存 making sure that everybody survived.
我的母亲是莫西根族人 My Mohegan side is my mother's side.
我的父亲是地地道道的波兰人 And my father was a full-blooded Polish guy.
我有七个兄弟姐妹 I have seven brothers and sisters.
我们没什么钱 You know, we didn't have much.
我母亲和父亲离婚 My mother and father were divorced.
我们每周日都去看我父亲 We got to see my father every Sunday,
再和他共度夜晚 and spend nights with him.
没有哪一个周日我不想念我的父亲 Not a day goes by where I don't think about my father on a Sunday.
大家都爱他 Everybody loved that guy.
他是一个独一无二的人 He was a unique, unique character.
我当时正在渔人岛上工作 I was working out on fishers island,
在做建筑 doing construction,
然后我接到一通电话说他去世了 and I got a call that he had passed away.
还是无法从中解脱 Still can't get over that...
25年过去了 25 years later.
我的名字"两条狗" The name "Two dogs"
来自我的一个老朋友 came from an old friend of mine,
他的名字叫"慢海龟" and his name was "Slow turtle."
他是万帕诺亚格部落的巫医 He was a medicine man for the Wampanoag tribe.
是那种赐名祈福仪式的 He was part of a blessing ceremony
工作人员之一 where names were given,
我有两条拉布拉多犬 and I had two labradors,
于是他叫我"Nis nahtiah"意思是"两条狗" and he called me "Nis nahtiah," which means "Two dogs".
叫我布鲁斯 两条狗 狗狗 I answer to Bruce, two dogs, dogs,
连我的中间名斯坦利 我都会回答的 even Stanley, my middle name.
在金神大赌场 我从最底层做起 At Mohegan Sun, I started at the bottom
一路爬到了最顶层 and I climbed all the way to the top.
我干过的工作从建筑 I've worked the jobs from construction,
从建这座房子 from building this place,
到你所看到的 天花板上挂着 to the company that made all the fancy designs
各式巧妙设计的公司 you see hanging from the ceilings.
从那里开始 我在我们的游戏厅工作 From there, I worked in our bingo hall.
在那之后 我又在我们的文化活动部工作 After that, I worked in our cultural programs department.
最终我当上了主席 Eventually I was named chairman,
现在我的第二个任期已经接近尾声 And I'm coming to the end of my second term.
将我们的生意以一个良好的运营状态 It's very important that we leave our businesses
留给我的继任者和现在的理事会 in good shape for the next chairman
是非常重要的 and the existing council.
我们的伟大领导温卡斯告诉大家 Our great leader Uncas told everybody,
要以超前13代人的目光看待世界 "Always look ahead 13 generations."
所以每位领导都有这份职责 So every leader has that job.
首先 First of all,
大家对宾州的项目有何看法 how's everybody feeling about the project down there in Pennsylvania?
这将是一次意义重大的项目启动 It's gonna be a, uh, pretty big launch.
我们要保持我们的品质 Let's just maintain what we are--
最大最好 the biggest and the best.
我们与一些名人 演员 歌手 We've made some great relationships
已建立了良好的关系 with celebrities, actors, singers.
我们拥有一支WNBA篮球队 康州太阳队 We own a WNBA basketball team, the Connecticut Sun.
赌场和部落紧密团结在一起 The casino and tribe are tied together
因为这是我们共同的事业 in the fact that this is our business.
我们要将一定比例的收入 A certain portion of revenue that's generated here
交给部落 以运行政府 goes to the tribe to run the government,
但我们只拿出一部分 But we only take enough to make sure
保证每个人的生计 that everybody's provided for,
然后将剩下的还给公司 and give the rest back to the company.
波兹森的家 罗德岛州西金士顿
抛 Hike!
我的妻子和我有八个孩子 My wife and I have eight kids,
家庭是我们的一切 and family is everything to us.
所以你要假装是个普通员工 So you're gonna pretend you're just a regular employee?
到处都有你的照片 Your picture's all over the place.
杰米 布鲁斯的儿子
大家都认识你啊 Everybody knows you.
你的眼睛一下子就会背叛你的 Your eyes are dead giveaway.
凯莉 布鲁斯的妻子
还有鼻子 And the nose.
也许我会剃我的眉毛 Maybe I'll shave my eyebrows.
就这样 从现在起不能反悔了 This is it, we can't turn back from this moment.
-那就 -好 开始啦 - Let's just... - Okay. We're going for it.
该怎么着就怎么着吧 do what we gotta do.
我们金神大赌场的员工 Our employees here at Mohegan Sun,
在整个公司上下都能看到我 they've seen me throughout the facility.
我不是只有照片挂在墙上 I'm not somebody whose picture is just hanging on the wall.
我还有几个孩子在几家赌场里上班 I even have kids working in some of the casinos,
所以我不能让我的家人看到我的伪装 So I'm not gonna show my family my disguise.
这里看起来灰白灰白的 Looks grey over here.
我卧底期间的身份是萨姆 While I'm undercover, I'll be posing as Sam,
来自俄亥俄州梅森市的一位 an aspiring entrepreneur from Mason, Ohio,
雄心勃勃梦想着开启自己的事业的企业家 who dreams of starting his own business.
我的员工已被告知 My employees have been told
他们上的是另一档真人秀 they're on a different reality show.
他们完全不知道这其实是《卧底老板》 They have no idea that this actually Undercover Boss.
真诡异 It's weird.
莫西根这个名字 对我们意义非凡 This name "Mohegan"-- it means a lot to all of us.
我们的长辈 理事会以及众多莫西根族人 Our elders, the council, the Mohegans.
所以在我即将交接火炬之际 So as I prepare to pass the torch,
发现公司里什么措施管用 it's crucial that I find out
什么不管用十分关键 what's working and what isn't
这样我们才能确保接下去13代人的成功 so we can ensure success for another 13 generations.
今天 我来到宾州威尔克斯巴里 Today, I'm at Mohegan Sun, Pocono Downs
波科诺白垩山丘的金神大赌场 in Wilkes-barre, Pennsylvania,
我的身份是高级饮料服务员 and I'm working as a high-limit beverage server.
第一项工作 高级饮料服务员 宾州 威尔克斯巴里
这座赌场不在预留地内 This casino isn't on reservation land,
所以看看我们的莫西根价值观在这里得到体现 so it's important to me to see that our Mohegan values
是非常重要的 are being represented here.
-你好 -你好吗 - Hello. - How are you?
我很好 我要找阿曼达 I'm good. I'm looking for amanda.
她在里面 进去左拐 She's inside and to the left.
进去左拐 谢谢 Inside to the left. Thank you!
我有点紧张 I'm a little nervous.
我认识很多波科诺白垩山丘的金神大赌场工作人员 I know a lotta people here at Mohegan Sun at Pocono Downs.
我有亲戚在这里工作 I have relatives that work here.
但最重要的是 我自己的儿子雅各布是作为一名 But most importantly, my own son Jacob works here
高级区的主持人在这里工作 as a host in the high-limit areas.
他不知道我在卧底 He doesn't know I'm undercover,
也没见过我的伪装 and he hasn't seen my disguise.
所以我很担心不小心撞见他 So I'm very concerned that I might run into him
因为如果他突然喊我"老爸" because if he yells "Dad" in the middle of something,
那大家就都知道我是谁了 then everybody will know who I am.
-你好 -你好啊 - Hello. - Hi!
阿曼达 高级饮料服务员
-你是我的竞争对手咯 -我是萨姆 - Are you my contestant? - I'm Sam.
你好 萨姆 很高兴见到你 Hi, Sam. It's very nice to meet you.
很高兴认识你 Nice to meet you!
我觉得萨姆看起来有点吓人 I think Sam looks like a scary guy.
从表面上看 萨姆会是个理想的保安 Visually, Sam would be the ideal security guard.
如果我看到他站在大门口 If I saw him standing at the gate,
检查大家的身份证 如果我的是假的 checking people's IDs, if I had a fake one
我会考虑一番才敢走向他 I'd think twice about going to him.
即便身份证是真的 I have a real one,
也会考虑再三才敢走向他 and I would think twice about going to him actually.
我们进出这里来取我们的饮料 We're gonna come in and out of here for all of our drinks.
这是我要负责的整个房间 This is the entire room that I'll take care of.
这是我们的百元机器 These are our 100-dollar machines.
走过来的时候尽量清理一下 Try to straighten it up as you're walking through.
确保看起来整洁 Make sure it looks clean, and...
需要我为您拿什么饮料吗 亲爱的 Can I get you anything, darling?
健怡汽水
健怡可乐吗 好的 马上拿过来 Diet coke? Sure. I'll be right out with it.
你手上拿着的是什么 What's this thing you're carrying around?
这是我们用来饮料下单的 This is what we take all of our drink orders with.
任何含酒精的饮料都在点开的第一页上 Everything alcohol is gonna be on your first page that you pull up.
好了 Okay.
机器关了 所以我们要重启一下 Our machine here shut down, so we have to restart it.
有时候是会这样 This happens sometimes.
因为已经太旧了吗 Because it's so old?
是啊 不太妙 Yeah, I mean, it's unfortunate
因为有时会降低我们的服务效率 'cause sometimes it slow down service.
-拜托 -每晚都会这样吗 - Come on. - Do you go through this every night?
经常这样吗 Is it often?
有时候一晚上好几次 Sometimes a couple times a night.
看到饮料服务员在用过时的写字板 It's upsetting to know that the beverage servers
让我非常烦恼 are using outdated tablets,
因为在金神大赌场 客户服务 Because customer service is the number one priority
是排在首位的 here at Mohegan Sun.
而你用的工具不管用 And when the unit that you're using is failing,
会损害整个公司的形象 that hurts the whole company.
-不 -好吧 - Oh, no! - Okay.
端好托盘对他来说 This whole thing is riding
都是一项不小的负担 on him being able to carry a tray.
我有一个空玻璃杯和一个装满钱的玻璃杯 I have an empty glass and a glass full of money,
我能感受到我... and I can feel it on my...
-你手臂上的重量 -我手臂上的重量 - On your arm? - On my arm.
等到你也得到一整杯钱 Wait till you get a full glass.
那个托盘可能只有10磅重 That tray probably only weighs maybe ten pounds.
已经算轻的了 It's a light one.
看来他需要再男人一点 Maybe he needs to man-up a little bit.
抱歉 我忘了您点什么了 I'm sorry. I forgot what you ordered.
伏特加和蔓越莓 Uh, vodka and cranberry.
我找不到伏特加和蔓越莓 I can't find vodka and cranberry!
你去拿伏特加 You're going to go to vodka.
我忘拿水了 I forgot a water.
-这可真不轻松 -确实不轻松 - This is a lotta work. - It is a lotta work.
这家伙要一根花冠烟 是吗 Need a corona for this guy, right?
好的 Okay.
老天 我儿子刚刚从我身边经过 Oh, my God, my son just walked by me.
我们擦肩而过 We rubbed elbows practically,
但他正忙于离开后面那间房间 but he was busy walking out of the room back there,
而且他似乎正 and... he kinda kept a--
他正朝前看 大概有那么一秒 he was looking forward, and for a second there,
我还以为他要看向我 然后叫我"老爸"了 I thought he was gonna look at me and say, "Dad!"
我在尽量避免跟他的眼神接触 I'm trying to avoid all eye contact with him.
我不想让他发现我是谁 I don't want him to figure out who I am
因为那样会让我的伪装彻底破功 because it will blow this whole cover that I have.
好了 酒精饮料 Okay, so for alcoholic drinks--
-太难了 -太难了 - It's hard. - It's hard.
-要一直走 -手臂酸了吗 - It's a lot of walking. - The arms sore?
我们才送了50次 We've just done that like 50 times.
会感觉简单一点 It get a little bit easier,
你也会舒服一点 you feel a little more comfortable.
但如果你还是穿成这样 You wouldn't be comfortable though
是不会舒服的 if you were in this dress.
除了这身你还有别的衣服可穿吗 Do you have other options besides the dress to wear?
这是我们的基本制服 This is our primary uniform.
你喜欢这样穿嘛 Is this something you like wearing?
是... Is it...
不是非常舒服 It's not very comfortable, you know.
我们常年这样穿 And we wear it all year long.
所以到了冬天很冷的时候 你也会很冷啊 So in the wintertime when it's cold, you're cold.
别人都穿着长裤衬衫 While everybody else is running around
-到处跑的时候 -对 - in pants and shirt? - Right.
这是你的生活重心吗 这项工作 So is this all you focus on, this job?
你上学吗 你还做... Do you go to school? Do you do...
你做什么呢 What do you do?
我还没上学 I don't go to school yet.
我和我的妹妹 Me and my little sister
想开一家面包店 actually want to eventually open a bakery.
所以我们准备上学 So we're going to start school.
我们的社区大学有个两年的项目 Our community college here has a two-year program.
我觉得家人在一起很重要 I think being with family is important.
和家人共事非常不错 And to be at work with your family is fantastic.
我非常高兴和阿曼达一起工作 I'm extremely happy to have spent the time with Amanda.
这工作挺吓人的 It's a very intimidating job.
能够在这种场合工作 And to have the skills to get out there
并笑以面对 and smile and do it,
阿曼达拥有的这种技能 it's that skill that Amanda has
人人都需要掌握 that everybody needs.
可我担心制服问题 But I'm concerned about the uniform issues
还有手写板不好用的问题 and when the tablets are failing.
我得找到解决方法 I need to find out how to fix that.
亮出你的二头肌 Let me see your bicep.
-我是超人 -比我的还大呢 - I'm superman. - That's bigger than mine.
和阿曼达共事时 Working with Amanda,
我儿子雅各布和我擦身而过 好险 I had a very close call when my son Jacob walked by me.
幸好 他没认出我 Luckily, he had no idea it was me.
我的行程还很长 I still have a long journey left,
所以我决定向雅各布坦言 so I've decided to reveal to Jacob
我其实在当卧底 that I'm actually undercover.
他一定会很震惊 He's gonna be very shocked.
身上有钱吗 Hey, you got some money?
怎么了 哥们 What's going on, brother?
-你带钱了吗 -钱 - You got some money? - Money?
没 我在找我爸呢
我看着怎么样 What do I look like?
你和他在一起吗 还是...
天哪 你和我开玩笑呢
是我 It's me.
我万万没想到 In a million years,
我爸会装扮成那副样子 I would never expect my dad to look like that, ever.
绝对想不到 Like, never ever.
你认为你会认得出自己的父亲 You know, you figured you would've recognized your father,
可我完全没认出来 but I had absolutely no idea.
你和那个金发女孩在共事 对吧
我们一起在 I worked with her in the...
贵宾室
In the VIP.
对 我们擦身而过 还对视了
-我成功了 -没错 - I pulled it off. - You did.
剩下的时间还很长 所以不能让人知道 We got a lot more time left, so not one person can know.
这很重要 Yeah. It is so important.
如果我下周暴露了身份 If I blow my cover in the next week,
这一切都白费了 all this was for nothing.
你喜欢我这扮相吗 我的小... You like it? Like my little...
喜欢
无可挑剔
我要保持这造型 I'm gonna keep the look.
是吗 Yeah?
-不 -可别这样 - No. - Don't do that.
别这样 Don't do it.
下节预告 Coming up...
祝你好运 Have a good day.
布鲁斯在做泊车员时精疲力尽 Bruce runs out of gas working the valet.
这路可够长的 Ugh, this is a long haul.
稍后 And later...
你不能让大家等那么久 You don't want people waiting that long.
老板在赌场楼层 The boss buckles under the pressure
束手无策 on the casino floor.
怎么回事 Yeah! What's happening?
马库斯 我要你帮忙 Marcus? I need your help.
真是状况百出 There's way too much going on.
金神大赌场
今天我要做泊车员 Today, I'm gonna be a valet
第二项工作 泊车员 金神大赌场 波科诺唐斯
我们在建造的一家宾馆 Because there is some disruption happening right now
有些中断了 where we're constructing a new hotel.
出了点岔子 So things have twisted a little bit.
-梅兰妮 我是萨姆 -我是梅兰妮 - Mellanie, I'm Sam. - I'm Mellanie.
梅兰妮 泊车员
-你是参赛选手吗 -是的 - Are you my contestant? - I am.
好 我们在另一头见 All right, I'm gonna meet you right on the side.
现在是关键时刻 人人都得加快步伐 Now is a critical time that everybody has to step it up
更快一点 更友好一点 a little bit more and be a little more friendlier
直到所有施工都完成 until the all the construction is done
一切就各归各位了 and everything is back in place.
-萨姆 -你来了 - Hi. Sam? - There you are.
-你好吗 -幸会 - How are you? - Nice to meet you.
我叫梅兰妮 My name's Mellanie.
我在这里做泊车员 I work here as a valet attendant,
-我还是个领班 -好的 - I'm also a shift lead. - All right!
我今天是你的头儿 I'm your boss for the day.
我会给你培训 I'm gonna just train you on,
招呼客人 跑腿取车 you know, greeting, running.
或许我们该从招呼客人开始 I figured maybe we should just start with greeting.
我们先接这辆车 So we'll get this car.
你好啊 Hi, how are you today?
好 请告诉我你的姓名 Good. I just need your first and last name.
保罗·马利 Paul Marley.
好的 保罗 祝你玩得开心 All right, Paul, have a good time.
谢了 Thanks.
现在开始记录车牌号 So now we're just gonna get the license plate number.
一旦你填好了单子 Once you're done filling that out,
就只需要把它放进车里 all you're gonna do is just place it right in the car.
就是这样 你就能继续下一辆车了 That's it, and you're gonna go on to the next one.
我们来这里 对吗 跟着那辆车吗 Ah, here we go. Right? We just follow?
你怎么看 我还不太适应这套流程 What do you think? Not comfortable all the way yet.
有人给我泊车过 可我从没做过这份工作 I've used valet, but I've never done the job.
你好吗 How are you today?
安迪 你说的是"安迪"吗 Hi. Andy. "Andy" You said?
欢迎来金神 Welcome to Mohegan.
我住在这里
他说他住在这里 He lives here, he said.
你觉得这活儿能胜任吗 You think you can do this?
我想可以 I think I could.
问声好就行 Just ask them how they're doing.
你好吗 Hello. How are you today?
-很好 -欢迎来金神 - Good. - Welcome to Mohegan.
你叫什么名字 And your name is?
泰莉·毕夏普 Terry Bishop.
好的 All right.
好的 可以登记车牌号了 All right, you can get the license plate.
不对 车牌号登记在这个位置 No, it's gonna go here where the license plate is.
想赶紧写完 Trying to rush this.
越忙越容易出错 That's what happens when you rush.
然后... And then...
然后就把单子放进车里 And then just put the ticket in the car.
好 All right.
继续 Let's keep going.
祝你今天愉快 Have a good day.
祝你好运 Good luck.
我得加快点速度了 I gotta get a little quicker at this.
对于他这个年纪的人而言 For him being an older man
又是第一次 and for it being first time...
你好 Hello.
我觉得萨姆已经招呼得很好了 I think Sam did pretty well greeting.
可在代客泊车的工作上 But he kinda has to pick up his speed a little more
他还是得加快点速度 to work in valet definitely.
好 我们再去接几辆车 All right, so let's get a few more cars.
所以唯一一条残疾人通道是... So the only handicap access is--
那条就是唯一的残疾人通道 That's the only handicap access.
他们打算用其他方式泊车吗 Are they planning on anything else for valet, more?
会有更多的车停过来 There is gonna be more parking,
可我真觉得整套设施 but I really think that this whole thing
应该跟那边的残疾人通道一样平坦一些 should be flat just like the handicap over there
因为这里有几个人摔过跟头了 because there's been several people that have fallen here.
我们这家赌场有很多较年老的客户 We have a lot of older clientele at this casino.
来帮帮这位骑摩托车的女士吧 You wanna help this lady with this scooter?
这是严重的安全隐患 This is a serious safety hazard,
该解决掉 and it needs to get fixed.
-来吧 -谢谢 - Here you go. - Thank you.
-好了 -好的 - There we go. - All right.
我想你会招呼客人了 I think you got greeting.
-那你准备好开始跑腿了吗 -准备好了 - So what do you think, you ready to run now? - I'm ready.
我们进去 So we're gonna go inside,
我给你看看他们使用的系统 and I'm gonna just show you a system that they use.
我要把所有关节都舒展开 I'm gonna stretch all my joints,
不然我之后就有罪可受了 because if I don't I'm gonna pay the price later.
会受伤的 This is gonna hurt.
不会受伤的 你会没事的 It's not gonna hurt. You'll be fine.
好了 我们得先为车辆进行扫描 All right, so we just have to scan for cars.
机器打出票据 So it prints up a heat ticket,
上面会显示车辆所在位置 and it's gonna tell us where it's at.
在I-38 It's in I-38.
我们就在墙上找到I-38 So we're gonna find I-38 in the wall.
取出来 We're gonna take it out.
我们现在去取回这辆车 Now we gotta go retrieve this one.
我们约有五分钟的取车时间 We have, like, a five-minute retrieval time
我们该在这段时间内完成任务 we're supposed to bring the cars up in.
I-38 I-38.
大约是在停车场的尽头 That's, like, almost to the end of the lot.
-不是吧 -没错 - No way. - Yes, it is.
-好吧 -准备好了吗 - All right. - Are you ready?
-开始吧 -好 我们开始 - Let's do it. - All right, let's do it.
我想我得一试身手了 I guess I gotta see what it's really like.
现在假装天在下雨 Now pretend that it's raining.
在下雨吗 你带伞了吗 Oh, it's raining? Do you get umbrellas?
没 No.
我跑得是不是太快了 Am I going too fast for you?
我想我得...
减减速
快到了 We're almost there.
还没到 Not really.
我忘了要去哪里了 I forgot where we're going.
老天爷啊 Oh, lordy.
你确定这条路对吗 You sure this is the right way to do things?
确定 It is.
加油 加油 Come on. Come on.
我们去I-38 Now we gotta go to I-38.
我们上车 So we'll just hop in here,
把车开过去交给客人 and we'll bring this up to the customer.
这样就轻松了 Makes life easier.
由于施工原因 Now it's a little crazy here
这里有点乱 'cause of the construction.
这全都是泊车... So was this all valet--
对 这以前全是泊车 Yeah, this was all valet before.
所以别忘了 顾客服务 So don't forget, customer service
-我们一到那里就得注意 -一到就得注意了 - Once we get up there. - As soon as we get up.
好了 到我这边来 All right, so just come out on my side,
这样你就能看到我们这边的情况了 so you can see what we do over here.
你好吗 Hi, how are you?
谢谢 Thank you.
帮她开门吧 Wanna just get her door?
每次都得给他们开好门 Always make sure we get the doors for them.
-祝你晚上愉快 -玩得开心吗 - Have a good night. - Did you have fun?
开心 Yeah.
很好 祝你愉快 That's good. Have a good day.
目前我对所见都还满意 I'm happy about what I'm seeing so far.
每位客人来到这里 She's treating everybody with great respect
她都给予了充分的尊重 这给人的感觉 when they come here, and it's so important
非常重要 to make people feel like,
让大家觉得可以放心把车交给一个陌生人 oh, I'm okay giving my car to a perfect stranger.
你来取辆车吧 You wanna get a car?
-取一辆吧 -好的 - Let's get a car. - All right.
H-44 H-44.
H-44 So H-44.
好的 你想自己去取车吗 All right, so you wanna go and get that on your own?
好 Okay.
得在五分钟内赶到这里 It needs to be up here within five minutes.
开始计时了 快快快 You're being timed, so go, go, go.
今天不同往日 This is not a typical day for me.
不推荐年过五十的人干这份工作 Wouldn't recommend this job for anybody over 50.
不要这样跑 Not running like this.
H-44 H-44.
在另一头 That's gotta be way down the other end.
天啊 Oh, boy.
五分钟 Five minutes.
这是萨姆第一次自己取车过来 The first time Sam brought a car down by himself,
我有点担心 I was a little worried.
好远啊 Ugh, this is a long haul.
不确定他会不会迷路或撞车 Wasn't sure if he was gonna get lost or crash a car.
我是不是跑过了 Did I go too far?
H-44 H-44.
这辆车有点与众不同 Ah, this one's a little different.
好吧 我都不知道钥匙对不对得上 All right, I don't know if I even have the right keys.
蓝色雪佛兰 Blue Chevrolet.
我进不去这辆车 I cannot get in this car.
这可不妙 This is not good.
他在哪里 Where is he?
或许那不管用 Maybe that doesn't work.
五分钟 Five minutes.
时间很紧 That's not a lot of time.
压力好大 That's a lot of pressure.
我不想把他们的车开得很快 I don't wanna drive their car fast.
看着 看着 好了 Lookin', lookin'. All right.
他来了 There he is.
他花的时间很久 It took him quite a long time.
他取车过来花了八分钟 It was eight minutes before he brought the car up.
我可能做的不太好 I probably didn't do so well.
我们有五分钟时间取车 We have a five-minute time retrieval,
这回严重超时了 so it was pretty bad.
跑得我累死了 Now that running got me tired.
我觉得他在代客泊车方面 I think that he would need a lot more practice
得多加练习 to work in valet.
你想休息会儿了吧 Think you wanna take a little break for a minute?
太好了 I would love to.
我不知道 I don't know,
这地方真不错 This place here, I'm impressed.
没错 It is.
干这样的工作非常不错 It's really nice, like, to have a job like this.
我觉得很好 I think it's great.
可现在我只做兼职 But right now I'm only part-time.
我想做全职 Like, I'd like to get full-time,
可他们最近正在 but what they're actually doing recently
削减我们的工时 is they're cutting our hours.
而我有个五岁大的女儿 And I have a five-year-old daughter.
我靠自己和未婚夫在一起 I live on my own with my fiance,
开支很紧 and bills are tight.
如果我做全职 If I was full-time,
就能做到我需要的四十个小时 I would get the 40 hours like I need.
现在我靠州立医保 Right now I'm on state health care.
所以我做全职的话 So if I had full-time,
那我就能获得赌场 then I would be able to get health care
缴付的医保 through the casino.
可现在我不能 But right now I don't.
我未婚夫在家看孩子 And my fiance stays at home and watches her.
所以现在是我在付一切开销 So it's kinda just me paying for everything.
这只是你的收入 It's just your income.
对 我来这里工作前试过找其他工作 Yeah, before I worked here I tried finding other jobs,
他们都要求你有 And, like, you'd have to have
高中文凭或G.E.D文凭[一般教育发展考试] a high school diploma or a G.E.D.,
这两样我现在都没有 And I don't have either right now.
所以我很难找到工作 So it's hard for me to find something.
所以我来这里工作的时候 我赞不绝口 So when I got a job here I was like, "Wow, this is awesome."
我也想结婚 I'd like to get married too
终有一天 One day, I mean.
你结婚有什么计划呢 Well, what are the plans for that?
我们想办场像样的婚礼 We want a certain type of wedding.
人人都想办场那样的婚礼 And, you know, everybody wants that wedding
让你铭记一生 that you'll remember for the rest of your life.
一生就这时候 I mean, that's the only time,
你想要结婚 like, that you wanna get married.
所以我希望有钱操办婚礼 So I just wish that I had the money to do it,
可这时候不行 But I just-- I don't at this time.
梅兰妮是个非常出色的员工 Mellanie is a wonderful, great person.
我能体会她现在的生活 I understand what's going on in her life.
我曾经也和她一样 I've been there myself.
我在穷困的时候养育着三个孩子 I had three children back when I didn't have a lot of money.
日子过得很艰难 I was struggling.
不停地换工作 I was bouncing around from job to job.
我已经把婚纱 I mean, I have a wedding
-还有其他的东西都挑好了 -真的吗 - dress picked out and everything, so... - Really?
梅兰妮在这里很有前途 Mellanie's got opportunities here.
她是个很棒的员工 She's a great employee.
我想尽可能地帮助她 I wanna help her in any way I can.
好了 All right, well,
我们应该回去了 I think that we should probably go back out.
好吧 All right.
谢谢你跟我说这么多 Thanks for talking with me.
没关系 和你聊天很有意思 No, it was fun.
今晚是我在波科诺白垩山丘 Tonight is my last job
金神大赌场的最后一份工作 at Mohegan Sun at Pocono Downs,
我在这里做老虎机服务员 and I'm working as a slot attendant.
您的服务灯亮了 You have your service light on here.
第三项工作 老虎机服务员 宾州 威尔克斯巴里
请问有什么需要吗 Do you need anything?
大多数人来赌场 Most people come to a casino
都是来玩老虎机 to play slot machines.
赌场大部分收入都是来源于此 That's where most of your revenue comes from.
所以老虎机服务员的工作 So it's the slot attendant's duty
就是确保我们所有的老虎机 to make sure that our slot machines
都正常运转 are working properly.
我从没当过老虎机服务员 I've never been a slot attendant.
对老虎机也不了解 I don't know anything about slot machines,
所以我很紧张 So I'm nervous.
-你是马库斯吗 -是的 - Are you Marcus? - Yes, I am.
马库斯 老虎机服务员
我正在找你 我是萨姆 That's the guy I'm looking for. I'm Sam.
-很好兴认识你 萨姆 -我也是 - Nice to meet you, Sam. - Nice to meet you.
我是金神大赌场的老虎机服务员 I'm a slot attendant here at Mohegan Sun.
今晚我们要做的 And what we're gonna be doing today
就是服务玩老虎机的客人 is servicing machines.
当客人有需要 Anything that the guest needs
按下服务灯时 when they press that service light,
我们就上 That's what they're gonna get.
这里大概有两千三到两千四百台老虎机 There's, I think, around 2,300 or 2,400 slot machines.
会很忙 It's very hectic,
但你会习惯的 but you'll get used to it.
这是你的对讲机 Here's your radio.
这个很重要 Now this is important,
维护老虎机这么快节奏的工作 'cause communication in slots
沟通是关键 when it's so fast-paced, it's key.
现在我要说"马库斯呼叫总台 我下来了“ Now I'm gonna say, "Marcus, the super, on the floor."
马库斯呼叫总台 我下来了 Marcus, the super, on the floor.
马库斯 你今晚负责 Hey, Marcus, you're gonna be
F和G区的机器 working Foxtrot and Golf tonight.
收到 Copy that.
这就是我们今晚 That tells dispatch
所要负责的辖区 That you're ready to go.
是这里吗 Is this our section?
对 这边是G区 那边是F区 Yeah, this is golf. That's Foxtrot.
每台机器都有编号 Every machine has a number on them.
-我看到了 -看这里 G203 G202 - Okay, yeah, got it. - See right here, golf203, golf202.
我们的工作就是到处走动 So our job is to walk around,
时刻准备着 be ready, johnny-on-the-spot sort of?
没错 你要时刻注意听你的对讲机 Yep, you have to listen to your radio.
一定要集中精神 You have to pay attention to a lot.
看见那灯在闪了吗 See how this light is flashing?
他们可能是要去洗手间或别的什么 They might have to go to the bathroom or just something,
比如买筹码之类的 go to get some more money.
先生 您的服务灯亮了 Hey, sir, you have your service light on here.
请问有什么需要吗 Do you need anything?
没有 抱歉 Oh, no, I'm sorry.
没有吗 好 没事 No? Oh, no problem.
就是这么简单 Easy as that.
萨姆 服务灯 G110 Sam, service light on, golf110.
你听见了吗 Did you hear him?
总台 我是萨姆 Dispatch, this is Sam?
你自己跟他说
"哔"声之后开始说话 Just wait for the beep.
总台 我是萨姆 Dispatch, this is Sam.
G110的服务灯亮了 We got a service light on golf110.
马上过去 Get right over there.
萨姆收到 This is Sam. Copy that.
-现在你就过去问客人有什么需要 -好的 - Now you wanna go up and ask them if they need anything. - Sure.
您好 您的服务灯亮了 有什么需要吗 Hello, your service light's on. Do you need something?
-可以给我拿点饮料吗 -饮料 - Yes, can I get a drink? - A drink?
给我也来一杯可以吗 Yes, can I get a drink as well?
当然 我现在叫人过来 Of course, I'll call beverage for you, okay?
-谢谢你 -谢谢 - Thank you very much. - Thanks.
如果有人要水 你就呼叫总台 With the drink situation, you wanna call dispatch.
就说"可以叫饮料服务员去G110吗" Could I get a beverage server to golf110?
总台 可以叫饮料服务员去G110吗 Dispatch, could I get a beverage server to golf110?
收到 她现在就去 Copy, Sam. She's on her way.
你必须集中注意力 You really have to stay on your feet
不要走神 and--and not lose track.
马库斯 F202 Marcus, Foxtrot202.
收到 现在就去 Copy, there's a guest there.
您的服务灯亮了 请问有什么需要吗 You have your service light on. Do you need anything?
没有 我来的时候它就亮着呢
好的 没问题 Oh, okay, no problem.
呼叫萨姆 Sam, copy.
-又叫我了吗 -对 - I get called again? - Yep.
太难了 It was very hard.
总台会通过对讲机 There's a supervisor telling me what to do
告诉我该去哪 in the headset.
然后周围又很吵 And the noises going off around me.
我完全昏了头 I didn't know which way was up or down.
马库斯 我需要你的帮忙 Marcus, I need your help.
她把票放进去了 但是机器没反映 She put her ticket in, but it didn't register.
所有的事 I could not finish one job
我都得让马库斯来帮我 without looking at Marcus like he was my mother
就像他是我妈一样 and looking at him for help.
你不能让客人等太久 You don't want people waiting that long.
-我拖你后腿了 -别担心 - I'm really slowing you down. - Don't worry about it.
萨姆和我跑来跑去的 Sam and I were running around.
有大概10到15个灯同时亮着 We had about 10 to 15 service lights,
他真是累坏了 and he had a little bit of a hard time.
您的服务灯亮了 I see your service light is on?
对 这是什么情况 Yeah, what's happening?
马库斯 Uh, Marcus?
呼叫萨姆 Sam, you there? Copy.
这里事情太多了 There's a lot happening.
总台又在叫你了 See, he's calling you again.
我都没听到 I didn't even hear that.
他很难一边听客人说话 He had a hard time trying to listen on the radio
一边听着对讲机 while a guest is talking to him.
萨姆 G502 服务灯 Sam, golf502. Service light.
我又没听到 So I missed that again.
实在是太忙了 There's way too much going on.
G502 Golf502.
一会儿去这儿 一会儿去那儿 到处跑 Go here, go there, go everywhere.
我很沮丧 I am frustrated.
他承受不来这种压力 He really couldn't handle the pressure.
我又不是三头六臂 I'm only one person.
晚上好先生 请问有什么需要吗 Good evening, sir. Do you need something?
我要去洗手间 I need to go to the bathroom.
您要去洗手间 好的 You need to go to the bathroom, okay.
萨姆 尽快去G401 Sam, I need you on golf401 asap.
一个人完全做不来 Can't do this all by myself.
马库斯 我不行了 Marcus. This is too much.
你也看到这里 You see how big of a reality check it is
有多忙了 sometimes how busy it is.
天啊 Oh, boy.
我们现在去G101 We're just gonna go to golf101,
然后就去休息 and then we're taking our break.
先生 您的服务灯亮了 Hi, sir, you have your service light on.
请问有什么需要吗 Do you need anything?
没有 可能按错了吧 Oh, no, I musta hit it wrong.
没事 Oh, no problem.
越忙我越喜欢 I love when it's busy.
让我感觉确实是在工作 That makes me reassured
所以很安心 that I have a job.
做老虎机服务员是很难的 Being a slot attendant is extremely difficult.
我累死了 I am feeling tired.
我希望公司里能有更多像马库斯这样的人 I wish I had 10,000 people just like Marcus.
-你很享受 -没错 - You love it. - I do.
我能从你脸上看出来 你热爱这份工作 I can see it in your face, you love what you do.
其实这工作真的很有意思 You know what, it's fun. It really is.
客人对我们来说是最重要的 And our number one priority is the guest.
因为客人 Because in the end,
是我们的衣食父母 they're all that matters.
如果我是老板 最想要的就是你这种人 That's the kinda person like you is what I wanna hire.
是什么激励着你 What runs you?
是什么造就了今天这样一个热爱工作的马库斯 How did you get to be Marcus, this happy guy that's--
2011年在我还在上学的时候 Well, right when I was going back to school,
我家的房子 our house was hit
被台风摧毁了 by a tropical storm in 2011.
-所以我们... -不会吧 - And we ended up-- - You didn't lose--
是的 房子没了 Yeah, we lost it.
房子没了 You lost the house?
然后我们租了八九个月的房子 And we rented a house for a good eight or nine months.
好的事情是 And good things come out of bad things.
我和我父亲又去买了一栋房子 My father and I, we went and bought a house.
每个月都要还按揭 And I'm matching the mortgage every month,
我们只用了一半的时间就还完了 So we have it paid off in half the amount of time.
最终结果还是很好的 And it worked out for the better.
真的很好 It really did.
你和你父亲一起买房子 You bought a house with your father?
我欣赏你 I like that.
高中的时候 When I was in high school,
我就和其他孩子一样对一切都无所谓 I was one of those kids that just didn't care.
只想每天和朋友一起玩 I just wanted to have fun with my friends.
从没想过读书有多重要 I didn't realize the value of education, yeah.
直到发生了那些事 And after everything happening,
觉得不能再那么混下去了 I can't slack off.
得读完本科 脚踏实地做点什么 I have to get a degree, I have to do something.
因为你不知道以后会发生什么 Because you don't know what's gonna happen,
就像2011年那样 just like in 2011.
我对生活的感悟是 没有什么是绝对负面的 My outlook on life is there really isn't negative things.
你总能从中学到某些东西 You learn something from everything.
我的目标是读法律 My goal is to go for pre-law,
希望能留在这里 And I would like to end up as an in-house lawyer.
做一名法律顾问 I wanna stay here.
马库斯有着十分正面积极的态度 Marcus has a great, positive attitude.
听了他如何自立 To hear his story, how he got back up on his feet,
还有跟他父亲一起 got together with his father,
想办法重新站起来的故事 and they pooled their resources and moved on.
这就像几百年前 当冬天来临时 Back hundreds of years ago when winter came,
莫西根人也是这样艰难地 Struggles were similar for the Mohegan people.
所有人一起从小茅屋 Everybody moved from their wigwams
搬去大棚屋 都是为了生存 into a longhouse, and that was a way to survive.
准备好回去工作了吗 You ready to get back to work?
你会习惯的 You're gonna get used to it.
真的很难 This is tough.
我感觉到很幸运 I feel extremely lucky that somebody like Marcus
有马库斯这样的人在为我们工作 is out there working for us.
我不光是金神大赌场的董事长 So not only am I the chairman of the board for Mohegan Sun,
同时也是族里的笛手 but I'm also a pipe carrier for the Mohegan tribe.
婚礼我得去 I have to be there for weddings.
葬礼也得去 I have to go do ceremonies at funerals,
当有新生儿降临 when a baby is born.
甚至是奠基的仪式 I have to bless land when we build on it.
这是一项很重要的传统 It's a very important role.
这就是我们莫西根人 That's who we are, we're Mohegans.
我虽然也很想继续我的卧底之旅 I'm really trying to concentrate on my journey.
有太多事等着我去做 I have so much going on,
但我还是得去一个朋友的婚礼 But I have a commitment to renew
做证婚人 one of my friend's wedding vows.
我握着你们的手 As I take your hands
用这块皮革将他们绑在一起 and I tie them together with this leather,
这象征着你们永恒的爱 it's a symbol of unity and love.
到最后 At the end of the day,
最重要的 that is what is most important,
仍是保持我们的传统 is maintaining our traditions.
如果不能进步 Our amazing casino destinations
我们的赌场事业就不会一直繁荣下去 can't continue to thrive if we don't continue to lead.
我看到了我们可以改进的地方 I've seen there are areas where we can improve.
所以我希望确保我的继承人 So I need to make sure that my successor
知道我们所有的优点以及缺点 is aware of all strengths and weaknesses.
你们终于完成了你们的心愿 Now you have what I've always wanted:
一场属于莫西根人的婚礼 a Mohegan wedding for Mohegan.
-谢谢 -谢谢你 - Thanks. - Thank you.
今天我要作为一名体育馆工作人员在 Today I'm gonna be working as a chair crew member
康州安卡斯维尔的金神大赌场工作 at the Mohegan Sun in Uncasville, Connecticut.
安卡斯维尔是印第安保留地 Uncasville is reservation land.
是我们莫西根人的故乡 This is where the Mohegan tribe lived all their lives.
这里的金神大赌场体育馆是我们集团重要的一部分 The Mohegan Sun arena is one big part of our business.
体育馆能同时容纳一万人 We have 10,000 seats in that arena,
能随时将它从篮球场 And any given day we can switch from a basketball game
变成演唱会舞台 to a rock show,
体育馆工作人员的职责 And it's the chair crew member's duty
就是确保一声令下 to make sure that everything goes on time
一切都能做得尽善尽美 and on cue.
我要找道尔顿 Looking for Dalton.
我就是 你好吗 Hi, you found Dalton. How are you today?
道尔顿 体育馆工作人员
道尔顿 你高兴认识你 我是萨姆 Dalton, nice to meet you. I'm Sam.
我是这里的工作人员 I'm on the chair crew here at Mohegan Sun,
我们正在摆观众席 and we're actually setting up for a show.
今天的任务是摆好5 6 7区 We'll be setting up sections five, six, and seven today.
这些方框就是椅子 Those little boxes are actually our chairs.
-每场演出都不同 -每场都不同 - Every show is different. - Every show is different.
我们现在正在摆第六区 Right now we're working on section six.
这个板是你的参照物 Now the board is your guide
让你能把椅子摆齐 As far as keeping things straight.
你就从后面拿椅子 You come in with your chair from behind
顺着板来摆 And match up to the board.
萨姆 注意下一张椅子 The next chair, Sam,
你要抬起来 用这个洞把椅子连在一起 You're gonna lift to engage these two holes, okay?
这是固定装置吗 This is a locked unit?
没错 Yeah, these lock.
一般的演出大概需要两个半小时来摆 Most shows it takes us about 2 1/2 hours to set up
差不多需要一千张椅子 Close to 1,000 chairs.
你们有延迟过吗 Have you ever fallen behind?
有时候演出的人想检查音响效果 Sometimes groups wanna make a sound check,
不想有外人在体育馆里 And they don't want anybody else in here.
就会把我们赶出去 So we get kicked out,
我们就得抓紧时间把进度赶回来 And then we have to really chop that time fram almost in half.
你能想象演出要开始了椅子还没摆好吗 Can you imagine not getting these out when the doors open?
能 能 Right, right.
但这完全是安排的问题 But it's part of the planning.
如果管理层的人 A situation like this, it's probably better
能参与到演出方的议程中 If my floor supervisor's able to sit in on the meetings.
没错 Right.
了解到所有的信息 And gathers all that information.
就能在第一时间 And that's where that communication
与他们沟通 would really come in.
-那就能让你轻松不少 -没错 - That changes your whole day. - Exactly.
听道尔顿跟我讲这种不合理的变化 It frustrates me to hear Dalton talk about
实在让我很难过 how things change overnight.
而且他根本做不了主 And he's not part of the communication plan.
萨姆 我们现在就装作 Sam, we're gonna act as if this group
工作人员要开始测试音响效果 gonna come out and do a sound check,
他们不想有外人在场内 And they don't want anybody in here.
只给我们15分钟 They're gonna give us 15 minutes
去摆完所有的椅子 to finish what we have to do.
你摆中间我摆后面 You'll be doing the middle, I'll be doing the ends
只有15分钟 In 15 minutes.
开始吧 Here we go, buddy.
肯定要迟了 Definitely slow.
可真响 That woke everybody up.
萨姆摆中间 我摆后面 Sam had the middle group. I had the end groups.
我来回跑着 I'm running from one side to the other doing this.
萨姆就在中间溜达 Sam's just traveling along in the middle.
-我刚刚还有点冷 -现在不了吧 - I was cold a little while ago. - Not anymore, right?
心跳越来越快了 Get my heart rate up, huh?
还剩五分钟 Five minutes left.
萨姆累得不行了 Sam was way out of breath, you know.
我就告诉他“我们不能停下来” And I said, "Well, we gotta continue with this."
那批人快要到场了 萨姆 Those folks are coming, Sam.
他在周围团团转 He's running circles around me.
我气喘吁吁 上气不接下气 I was out of breath, and I was huffing and puffing.
而他却显得格外轻松 And he just made it look so easy.
让我看看还有多久 Let me see what we got for time.
两分钟二十三秒 2 minutes, 23 seconds over.
现在萨姆还要继续摆椅子 Right now Sam has got a little bit more road work needed on the chairs.
我就这么说吧 Let's put it that way.
你今天感觉如何 How did you feel about today?
很累 工作量很大 Tired. It's a lot of work.
对 这是体力活 Okay, yeah. Yes, it's physical.
我就是这样为打网球保持体形的 That's how I stay in shape for my tennis.
我是个铁杆网球迷 I'm a big tennis fan.
我的遗愿是去温布尔顿 And my bucket list stuff is to go to Wimbledon
观看温布尔顿网球赛 and see the Wimbledon Tennis Tournament.
这听起来有点疯狂 It sounds a little crazy to go to--
-那是在... -对 是在伦敦 - That's over in-- - Yeah, that's over in london.
我总是跟别人说 I always tell people,
你达成一项目标之后 要再设定另一个 You get to a goal, you just set another one,
然后去实现 因为实现目标的过程 and take that-- 'cause it's the journey that--
是最有意思的 the journey is the fun part.
我现在退休了 我之前是位工程师 I'm retired now. I'm a retired engineer.
我有机械工程学的学位 I have a degree in mechanical engineering.
我做了多年工程师 I've been an engineer for many years.
我在艰苦地区长大 I grew up in a rough area,
但却有机会接受良好的教育 but I was able to get a good education
在我父母的帮助下 With the help from my dad and my mom
有他们激励我 pushing me, you know.
这是最重要的 That becomes paramount, you know?
能拥有这样的父母真好 It's good that you had them, yeah.
我在2007年的时候失去了父亲 I lost my dad a few years back, in 2007.
我要前往巴巴多斯为他下葬 And I actually had to go to Barbados to bury him.
失去父亲很让人难过 Never easy losing a father.
没错 No, it's not.
他是我生命中的一位偶像 Of course he's one of my idols in life.
不知道你有没有偶像 I don't know if you have any idols.
我父亲也是我的偶像 Oh, my father, he was mine too.
我当时真想跟他敞开心扉 I really wanted to open up to him right there
告诉他 我也很怀念自己的父亲 about how much I miss my father too.
你去巴巴多斯... Do you go to Barbados and--
我上次为父亲扫墓 Last time I visited my dad's grave
是在2010年 我得回到美国 was, like, 2010, and I've gotta get back,
因为我还想对父亲的坟墓 because there's some other things I wanna do
进行改造 with my dad's grave.
此次卧底之旅 This journey that I'm on
教会了比我想象中更多的东西 is teaching me more than I ever expected.
我本想亲眼见证使公司正常运转的 You know, I wanted to come see all the parts
各个部分 that make it run fine.
我没想到像道尔顿这样一位员工会走进我心里 I didn't expect a guy like Dalton to get into my heart.
该走了 It's time to go.
下去接着干吗 Go back down there and do some more work?
对 接着干 Yes, gotta do some more work.
我对所有员工对公司的付出表示感激 I appreciate all the hard work that all of our employees do for us.
像梅兰妮 马库斯 阿曼达和道尔顿 People like Mellanie and Marcus and Amanda
这样的员工 and Dalton.
是他们造就了公司今日的成功 They are the reason why my tribe survives today.
我们还要做些什么 All right, where'd we leave off?
我准备好要摆这一排的椅子 I was getting ready to do this row here, I think.
下节预告 Coming up,
员工们以为他们将决定萨姆是否有资格 the employees think they're going to decide whether or not Sam
开展自己的生意 deserves his own business.
当老板揭露自己的真实身份之后 How will they react when the boss reveals
他们将作何反应 his true identity?
我是布鲁斯·"两条狗"·波兹森 I'm Bruce "Two Dogs" Bozsum.
天呐 Oh, my God.
我为期一周的卧底生活终于接近尾声 My week undercover has finally come to an end.
我卸下萨姆·史弗朗的面具 Sam Shefron is finally gone,
回归布鲁斯·波兹森的身份 and I'm back to being Bruce Bozsum.
我把本周所有与我共事过的员工召集起来 I've called all the people I've worked with this week
到山托克堡与我见面 to meet me at Fort Shantok,
位于康乃狄克安卡斯维尔的神圣莫西根之地 Sacred Mohegan land in Uncasville, Connecticut.
我的员工们还以为他们来到这里 My employees think that they've been called here
是要对我的表现给予反馈 to give feedback on whether or not
看我是否有资格进入比赛的下一轮 I deserve to move on to the next round of the competition.
他们不知道自己前来的真实目的 They have no idea why they are really here.
-你好 -你好 - Hello. - Hi.
-你好吗 -很好 你好吗 - How are you? - Good. How are you?
你对萨姆作何评价 So what do you think of Sam?
他工作很努力 He was a hard worker.
可以接受调教 Trainable.
你认出我了吗 Do you recognize me?
没有 No, I don't.
你是萨姆 好吧 不是真正的萨姆 Sam. Well, not really Sam.
"两条狗" Two Dogs?
我是布鲁斯·"两条狗"·波兹森 I'm Bruce "Two Dogs" Bozsum.
-我是公司董事长 -布鲁斯·"两条狗" - I'm the chairman. - Oh, Bruce "Two Dogs".
没错 Yes, sir.
天呐 Oh, my God.
你听说过《卧底老板》这档节目吗 Have you ever heard of a show called Undercover Boss?
天呐 Oh, my God.
老板到公司做卧底 The boss was there undercover.
天呐 Oh, my God.
阿曼达 我认为你的工作很出色 Amanda, I think you do such a great job,
给我留下了深刻印象 and I'm impressed by you.
谢谢 Oh, thank you.
但令我失望的是 由于平板电脑的问题 But I was disappointed to see that your service
你的服务无法达到你希望的 couldn't be as good as you wanted it to be
-那么出色 -对 - because of the tablet. - Yes.
好吧 我们的机器死机了 Okay, our machine here shut down.
所以要重启 So we have to restart it.
有时候这会拖慢服务速度 Sometimes it slows down service.
我将保证马上改善这个现状 I wanna make sure that that's gonna get fixed immediately.
我要为所有的平板电脑升级新软件 I'm upgrading all the tablets with new software,
这样会提高服务速度 and that will get things working faster.
太棒了 这样所有员工都能受益 That's fantastic. That would benefit everybody.
我太开心了 That makes me very happy.
我以前从未发现制服对于你们的重要性 Also I never realized how much uniforms meant to you.
所以你将成为酒水服务员制服的 So you're gonna be one of the decision makers
决策者之一 for beverage server uniforms.
天呐 姑娘们肯定会非常开心 Oh, my God, the girls are gonna be so happy.
阿曼达 我记得你的梦想 Amanda, I remember your dream.
-你想成为一名糕点厨师 -对 - You wanted to be a pastry chef. - Yeah.
我想帮助你实现梦想 I wanna help support your dream.
就在康乃狄克州的金神大赌场 Right here at Mohegan Sun in Connecticut
-我们有一位林恩·曼泽尔主厨 -嗯 - we have Chef Lynn Mansel. - Okay.
他因制作世上最精美的糕点 He's known all around the world for creating the most beautiful pastries
而享誉全球 that anyone has ever seen.
我希望你 And I would love for you
能来到这里 费用全包 to come here, all expenses paid,
-当面接受林恩·曼泽尔主厨的 -天呐 - and you can train side by side... - Oh, my God.
悉心指导 with Chef Lynn Mansel.
太不可思议了 That's unbelievable.
我不希望你自己单独接受培训 I don't want you to do it alone.
所以我想让你妹妹过来陪你 So I want your little sister to come with you.
太棒了 That's amazing.
太棒了 谢谢 That's amazing. Thank you.
我还想为你做一件事 There's something else I wanna do for you too though.
我要给你两万块 I wanna give you $20,000
开办自己的生意 to start your business.
你在开玩笑吧 Are you kidding me?
-真的吗 -真的 - Really? - Really.
太不可思议了 谢谢 That's unbelievable. Thank you.
布鲁斯彻底改变了我们的生活 Bruce just absolutely changed our lives.
我们可以接受教育 I mean, we're gonna be able to go to school.
还可以开自己的面包店 We're gonna be able to open our bakery.
我们可以实现所有的梦想 We're gonna be able to do everything that we wanna do.
-你在发抖 -谢谢 我知道自己在发抖 - You're shaking. - Thank you. I know I'm shaking.
我做梦也想不到 Even in my wildest dreams I would have never dreamed
我会遇到这等好事 of all these amazing things happening.
马库斯 我很高兴能与你共事 Marcus, I'm so happy I got a chance to work with you.
我喜欢你的各个方面 You know, I just love everything about you.
谢谢 Oh, thank you.
我压力很大 你看到了 I was stressed. You saw that.
事情好多啊 There's a lot happening.
看 他又在呼叫你了 See, he's calling you again.
我根本就没听到 I didn't even hear that.
事情简直太多了 There's way too much going on.
你具备了我希望在金神员工身上看到的 You're a shining example of what I look for
所有优秀特质 in every Mohegan employee.
你会激励别人 You're a motivator.
我希望你能来到公司总部 And I would love to have you come to headquarters
在关于员工的市民大会上 and be one of our speakers at one of our town hall meetings
做一名发言人 that we do with the employees.
我很乐意 这是我的荣幸 I'd love to. That's an honor.
令我感到震惊的是你对我说 What blew me away was you said,
"我想取得法律学位 "I wanna go get my degree in law,
然后再回到金神大赌场工作" and I wanna come back and work for Mohegan Sun."
没错 我想这么做 Yeah, I would love that.
我感觉你是公司大家庭中的一员 I feel like you are a part of a bigger family here.
谢谢 Oh, thank you.
你遇到了一些不幸的事情 And you've had some-- some terrible things happen.
我是指热带风暴 I mean, the tropical storm.
这件事对我们的生活造成了负面影响 That put a damper on our lives.
但无论发生什么 生活都要继续 But it's about just keep on going no matter what happens.
马库斯 为法学院攒学费肯定不容易 Marcus, it's gotta be tough saving for law school,
而且你还要还抵押贷款 and you've got a mortgage.
我要给你四万五千块 So what I wanna do is give you $45,000
这样你就可以专心攒学费了 so you can focus on saving for law school.
天呐 Oh, my God.
我从未经历过这么大的改变 I've never had that big of a break before.
天呐 That's--oh, my God.
这是你应得的 You deserve it.
天呐 Oh, my God.
谢谢 Thank you.
谢谢 我非常感激 Thank you. I really appreciate that.
我感觉棒极了 I'm feeling amazing.
两条狗给了我四万五千块 "Two Dogs" giving me $45,000
这是我经历过最大的变化 is the biggest break I have ever had.
非常感谢 Thank you so much.
这会为我减轻巨大的负担 It's going to take a huge load off my shoulders.
我会直接用这笔钱还贷款 It's going right towards my mortgage
这样我就能开始攒学费了 so I can start saving for law school
比我预期中快得多 and get there ten times faster than I expected.
梅兰妮 你就像是我的女儿 Mellanie, you felt like a daughter to me.
我很喜欢你的性格 I love your personality.
谢谢 Thank you.
我也听到了你的顾虑 I also heard your concerns.
唯一的残疾人通道 So the only handicap access--
这是唯一的残疾人通道 That's the only handicap access.
有不少人在这里摔倒 There's been several people that have fallen here.
我现在就会着手做这件事 So that's something I'm working on right now,
在整个区域增设残疾人通道 to have more handicap ramps put on that whole section.
谢谢 Thank you.
梅兰妮 有件事你需要去完成 Mellanie, there's something you need to finish.
我想帮你拿到普通同等学历证书 I wanna help you get your G.E.D.
也就是说我要帮你交学费 That means I wanna pay for it.
我会让你请假去上课 I wanna make sure you have the time off.
还会为你雇一位保姆 I wanna make sure you have a babysitter.
我会为这些事情买单 I wanna pay for those things.
好 All right.
你会像亲生女儿一样令我骄傲的 You'll make me proud just like you're my own daughter.
我会的 谢谢 I will. Thank you.
我听说了 I heard your story
你已经挑选好婚纱的事情 about your wedding dress that you've already picked out.
谢谢 Thank you.
没错 我确实挑好了 I do. I do have it picked out.
我想帮你 I wanna help you.
我要给你一万块 I wanna give you $10,000
这样你就能拥有自己梦想中的婚礼 so you can have your dream wedding.
我简直不敢相信会发生这种好事 I can't even believe this is happening right now.
谢谢 Thank you.
不客气 You're welcome.
这是你应得的 You deserve it.
关于医药费 So medical bills.
我要再给你一万块 I wanna give you another $10,000
支付你所有的医疗保险费 to cover all your expenses for health insurance,
这样就能保证你和宝宝的健康 so your baby's healthy, so you're healthy.
好事接二连三 This is a lot to take in.
我还要为你女儿准备一万五千块 I also wanna put $15,000 away for your daughter,
作为她的大学基金 so she has a college fund.
谢谢 Thank you.
我最大的顾虑解决了 My biggest fear is gone.
我会拥有医保 I'm gonna have health care.
我不必担心女儿受伤了 I don't have to worry about if my daughter gets hurt.
我可以带她去医院 而不必担心费用问题 I can take her to a hospital and not worry about it.
三万五千块改变了我的人生 $35,000 is life-changing.
我没想到 And for it to happen to me,
会发生这种好事 it's unexpected.
我对此很感激 And I'm very thankful for it.
道尔顿 与你共事 Dalton, working with you,
-我了解到你是个多么出色的人 -谢谢 - I learned what a great person you really are. - Thank you.
-你提出了几个需要改进的地方 -对 - You brought up a few things that need fixing. - Yes.
如果我的楼层主管 A situation like this it's probably better
能够参与会议 收集相关意见 if my floor supervisor is able to sit in on the meetings
那样大概会更好 and gathers all that information.
我会理解改善这个情况 I wanna fix that immediately.
我会保证让你的主管们 I wanna make sure that your supervisors
参加此类会议 are in those meetings,
这样他们就能了解赌场状况 so they know what's happening.
对 谢谢 Right. Appreciate it.
这都是因为你 That's because of you.
非常感谢 Thank you so much.
道尔顿 我想帮你完成一项遗愿 Dalton, I want you to knock something off your bucket list.
天啊 Oh, boy.
我要给你一万块 I wanna give you $10,000.
我想让你拿这笔钱去温布尔登 and I want you to take that $10,000 and go to Wimbledon.
谢谢 Thank you.
我被你感动了 I was touched, you know,
就在你开始谈论自己父亲的时候 when you started talking about your father.
在我心里分量最重的就是我父亲 The greatest thing in my heart is my father.
我也是 Same here.
虽然我们刚刚认识 I know we've just met,
但我却感觉我们就像兄弟一般 but I feel like we're almost brothers.
没错 Agree.
我想为你父亲的坟墓竖一块墓碑 I wanna help you mark your father's grave.
我想付墓碑的钱 I wanna pay for a headstone.
好 太棒了 Okay, wow.
我希望它能特别一点 I want it to be special.
我想带着你的兄弟姐妹过去 I wanna take your brothers and your sisters there.
我... I--
莫西根部落已经指定我为主持人 The Mohegan tribe has appointed me a pipe carrier,
我主持过不少仪式 and I do a lot of ceremonies.
如果我能与你的家人一起 I would be honored if I could join your family
在你父亲的坟墓前举办一场悼念仪式 and do a ceremony at your father's grave
向他致敬 我会感到很荣幸 to pay respect and to honor him with you.
你... You are--
我很感激 I appreciate it.
他不仅要帮我 I have chills about the fact
为我父亲竖一块墓碑 that not only is he gonna help me
而且还要参与其中 get a headstone for my dad,
这让我激动不已 but he also wants to come to be a part of that.
他们已经给予了我太多 They have given me way more than I could ever imagine,
我非常感激 and I am extremely thankful and humbled.
数周之后
阿曼达与妹妹极为重视公司行政糕点主厨的培训
以便她们能在威尔克斯-巴里市开最棒的面包店
马库斯为能还清一半抵押贷款而感到兴奋
并留有足够资金用于攻读法学院
梅兰妮喜欢做全职的所有新待遇
她的梦想婚礼将于数月后举行
这个夏天 道尔顿将在父亲位于巴巴多斯的墓地里 竖一块自己设计的墓碑
并终于能在球场边的位置观看今年的温布尔登
两条狗结束了自己作为董事长的第二任期
享受着与长孙小布鲁斯的天伦之乐