And the last option that we have here is the live chat.
I find this to be really useful if I want some quick help on something within the platform.
For example, as said, Dynatrace are changing the interface and changing the functionality really often
because they're developing the product.
So if I'm stuck with some simple question, sometimes I tend to use the live chat where the Dynatrace
product experts are able to help you really quickly.
You can access it from here.
You just click on login and chat.
Once you log in, you're going to have this start conversation.
But to be honest, I usually access this feature from the actual interface.
So I'm here, I go to support and then I just click on Live Chat.
And from here I can start a new conversation with the Dynatrace support team by just typing a message
here with my question.
So if you feel stuck with some feature or you're not sure how to do something really specific, I'll
say this is a great place to ask.
Of course, Dynatrace got limited support.
So usually I'll try my best to figure it out myself, especially since they provided a lot of documentation.
They actually update their documentation when they do changes.
So by simply using the documentation here, I'm usually able to find what I need.
But it's always good to know that you have the option to do live chat with someone.
And a lot of software companies don't offer this, and I'm really grateful that Dynatrace offers this
option.
It really puts a lot of trust in me that there's a real human that will be able to help me if something
goes wrong, and I can ask a question directly.
Most other softwares you need to send a support ticket or write an email, and then just wait for whatever
time it takes for them to reply to you.
So keep this option in mind.
Having said that, let's now proceed to the next lesson.