Let's talk about the behavior question and that is what is your biggest failure and what did you learn
from it.
Oh that's technically a tricky and very uncomfortable question especially during your interview.
You don't want to talk about something that you you know messed up a few years ago.
So how would you answer that.
So before you answer it before you get nervous about this question you need to understand why the hiring
manager is asking you this question.
Well there is a process that goes behind this and the reasoning for this question is is that they wanted
to know how do you define a failure.
How big or small is a failure for you.
And are you self a fair of it and how do you handle it.
And what did you learn from it.
So these are the reasoning.
Now there is a method or a formula that is a lot of people uses and that is called star star.
Each letter stands for.
First one is s meaning situation.
Second is t the task.
There is a for Action an R is for result.
So what was the situation what would the task you were taking at that time and what action did you take
to fix that and what was the outcome or the result.
So also remember one more thing when you are going through answering this question try to avoid that
has anything to do with the numbers don't say hey we something broke.
And it actually the revenue we lost 2 3 million revenues we lost so many hours we lost so many customers.
Don't mention any quantifiable facts then the few examples that you could come up with to ask this question
is like if there is any project that you couldn't finish on time and what was the reason also if there
was any communication that you there was a problem with the communication you were trying to make the
communication with the customer or internally that didn't go well also you tried to implement something
into your system that say if you're an I.T. person and things go wrong and that actually broke your
system.
So let me give you a quick example of myself.
But what I felt that for me was a failure on my side.
Back in the days and how I handle it and I'm going to put it in a star example.
So first S as in situation the situation was that we lost a few important files in our system.
What was the task.
The task was for me to come up with a script that will delete all the files.
Now what happened was when I ran that script it it deleted all files as well as some other files that
are newer files that we didn't want to be deleted.
That was a big no.
Now what was the action that I took.
The action I took is that I went back to the backups I retrieved those files restored those files back
to the system and I made sure that all the files that we got rid of are now available.
Now what did I learn from this.
Which is the last is resolved.
What I learned from this is any time I'm going to test something I'm going to tested in the lab environment
before I start testing or I do this testing on production.
So every time you need to answer these type of behavior or tricky question make sure you use that star
method and it's going to help you a lot.