1 00:00:00,000 --> 00:00:06,290 [MUSIC PLAYING] 2 00:00:06,290 --> 00:00:10,520 As a leader, you don't just wait for a big moment. 3 00:00:10,520 --> 00:00:13,580 Motivation should be like a habit. 4 00:00:13,580 --> 00:00:15,760 They expect that from you. 5 00:00:15,755 --> 00:00:18,295 That-- yo, that'll always be open. 6 00:00:18,290 --> 00:00:18,860 All right? 7 00:00:18,860 --> 00:00:19,530 Back up. 8 00:00:19,530 --> 00:00:20,280 Let's go double. 9 00:00:20,280 --> 00:00:20,780 Go! 10 00:00:20,780 --> 00:00:21,230 Go, mark! 11 00:00:21,230 --> 00:00:23,400 MIKE KRZYZEWSKI (VOICEOVER): I think over the years, 12 00:00:23,397 --> 00:00:27,227 if you ask my players about me, they would say-- 13 00:00:27,230 --> 00:00:29,690 Coach was always on. 14 00:00:29,690 --> 00:00:35,070 But being on means that you're ready to motivate 15 00:00:35,070 --> 00:00:36,060 in an instant. 16 00:00:36,060 --> 00:00:36,630 Go, Powell. 17 00:00:36,630 --> 00:00:37,770 I'm getting your man. 18 00:00:37,770 --> 00:00:40,020 And then I'm going-- you go right there. 19 00:00:40,020 --> 00:00:42,480 If I see something, I'm not going to wait, you know. 20 00:00:42,480 --> 00:00:47,430 But this is a really good expression-- 21 00:00:47,430 --> 00:00:50,280 you seize the moment. 22 00:00:50,280 --> 00:00:52,620 In those moments, like before action, 23 00:00:52,620 --> 00:00:55,620 to lighten the room by telling a joke-- 24 00:00:55,620 --> 00:01:01,170 or maybe we don't have their chairs there. 25 00:01:01,170 --> 00:01:03,320 They don't sit down. 26 00:01:03,315 --> 00:01:06,395 And so I come in earlier, and I said, no chairs. 27 00:01:06,390 --> 00:01:07,320 You're already ready. 28 00:01:07,320 --> 00:01:09,270 We're not going to sit down today. 29 00:01:09,270 --> 00:01:11,040 You know, we're running. 30 00:01:11,040 --> 00:01:11,970 We're defending. 31 00:01:11,970 --> 00:01:13,150 We're winning. 32 00:01:13,150 --> 00:01:14,310 We're going to be great. 33 00:01:14,310 --> 00:01:19,480 So today at practice, practice being on that stage. 34 00:01:19,480 --> 00:01:22,760 Practice being in the biggest game. 35 00:01:22,760 --> 00:01:23,600 And you know what? 36 00:01:23,600 --> 00:01:25,400 If we can do that today, and then 37 00:01:25,400 --> 00:01:29,730 tomorrow, and tomorrow, and tomorrow, 38 00:01:29,730 --> 00:01:33,930 that commitment to that level of performance will be our habit. 39 00:01:33,930 --> 00:01:37,120 And then we'll explode during a game. 40 00:01:37,118 --> 00:01:42,518 [MUSIC PLAYING] 41 00:01:42,520 --> 00:01:44,510 You know, AJ was going to make a mistake. 42 00:01:44,510 --> 00:01:49,270 And two or three you guys said right away what he should do. 43 00:01:49,273 --> 00:01:50,693 That's what we got to start doing. 44 00:01:50,690 --> 00:01:50,990 MIKE KRZYZEWSKI (VOICEOVER): If you 45 00:01:50,990 --> 00:01:53,150 want to be a powerful motivator, you 46 00:01:53,150 --> 00:01:57,260 have to think about the levers you can pull to spark something 47 00:01:57,260 --> 00:01:58,340 in your team. 48 00:01:58,340 --> 00:02:00,500 Obviously, the tone you use-- 49 00:02:00,500 --> 00:02:02,460 We'll split up for individual work, okay? 50 00:02:02,457 --> 00:02:03,287 All right, let's go. 51 00:02:03,290 --> 00:02:03,980 Let's go. 52 00:02:03,980 --> 00:02:06,840 MIKE KRZYZEWSKI (VOICEOVER): The time of the motivation, 53 00:02:06,840 --> 00:02:08,360 and the place-- 54 00:02:08,360 --> 00:02:10,040 where are you at? 55 00:02:10,039 --> 00:02:11,869 You know, do you do something publicly? 56 00:02:11,870 --> 00:02:12,850 Privately? 57 00:02:12,850 --> 00:02:14,390 The last four minutes of the game-- 58 00:02:14,392 --> 00:02:15,292 PLAYER: Whew! 59 00:02:15,290 --> 00:02:16,790 MIKE KRZYZEWSKI: You locked them up. 60 00:02:16,790 --> 00:02:19,160 Your defense was unbelievable. 61 00:02:19,160 --> 00:02:20,950 And this kid right here. 62 00:02:20,947 --> 00:02:23,927 PLAYER: Hell yeah! 63 00:02:23,930 --> 00:02:25,370 What does tone mean? 64 00:02:25,370 --> 00:02:27,620 Tone means being soft and sensitive. 65 00:02:27,620 --> 00:02:30,440 Tone means being matter-of-fact. 66 00:02:30,440 --> 00:02:32,330 Tone means being excited. 67 00:02:32,330 --> 00:02:36,620 Tone means being unbelievably passionate. 68 00:02:36,620 --> 00:02:40,280 You know, which one? 69 00:02:40,280 --> 00:02:43,340 Or a number of things in between. 70 00:02:43,340 --> 00:02:51,430 And what tone does the team need at that time, you know? 71 00:02:51,430 --> 00:02:54,580 And who are you saying it to? 72 00:02:54,580 --> 00:02:58,720 There are some guys that you coach that you never 73 00:02:58,720 --> 00:03:00,520 would raise your voice to. 74 00:03:00,520 --> 00:03:04,890 It would knock them back. 75 00:03:04,890 --> 00:03:08,500 Where some guys want-- 76 00:03:08,500 --> 00:03:12,840 they like to get blasted every once in a while. 77 00:03:12,840 --> 00:03:18,850 Timing is-- are you under time pressure? 78 00:03:18,850 --> 00:03:24,160 It has to be done in the next 10 minutes, by tomorrow. 79 00:03:24,160 --> 00:03:27,640 Or do we have time? 80 00:03:27,640 --> 00:03:32,620 We're trying to take our group or an individual 81 00:03:32,620 --> 00:03:39,360 to another level, and we have time to work on that. 82 00:03:39,360 --> 00:03:41,250 And then the place-- 83 00:03:41,250 --> 00:03:43,500 is it just me and you? 84 00:03:43,500 --> 00:03:45,960 Is it just me and the team? 85 00:03:45,960 --> 00:03:49,020 Is it me and the team during a game 86 00:03:49,020 --> 00:03:53,070 in front of tens of thousands of people and millions of people 87 00:03:53,070 --> 00:03:54,180 on TV? 88 00:03:54,180 --> 00:03:57,040 And you weigh all those things. 89 00:03:57,037 --> 00:04:00,927 Look, I believe you follow your heart. 90 00:04:00,930 --> 00:04:02,990 You follow your instincts. 91 00:04:02,990 --> 00:04:05,680 And then you be you. 92 00:04:05,680 --> 00:04:06,340 Be you. 93 00:04:06,340 --> 00:04:13,190 And then when it's over, evaluate you and say, 94 00:04:13,190 --> 00:04:13,900 I like that. 95 00:04:13,900 --> 00:04:15,370 I made a mistake in this. 96 00:04:15,370 --> 00:04:18,040 Man, I hit on something here. 97 00:04:18,040 --> 00:04:21,700 And that's you growing as a leader. 98 00:04:21,700 --> 00:04:28,660 And understand that what you did one year or one quarter 99 00:04:28,660 --> 00:04:36,220 may not work in the next quarter because tone, time, and place 100 00:04:36,220 --> 00:04:37,970 can change. 101 00:04:37,970 --> 00:04:42,620 And definitely for me, it changes each year 102 00:04:42,620 --> 00:04:44,530 because I have a different group. 103 00:04:44,525 --> 00:04:46,835 I even have an-- 104 00:04:46,835 --> 00:04:49,535 I think this is really important. 105 00:04:49,530 --> 00:04:54,480 Individually, you can be on my team one year, 106 00:04:54,480 --> 00:04:57,180 and you're a sophomore. 107 00:04:57,180 --> 00:05:02,250 And I've had to motivate and coach you a certain way. 108 00:05:02,250 --> 00:05:04,470 But we've grown together. 109 00:05:04,470 --> 00:05:06,850 And you've grown. 110 00:05:06,850 --> 00:05:12,360 Your junior year, I coach you differently. 111 00:05:12,360 --> 00:05:15,240 That's one of the beauties of leadership. 112 00:05:15,240 --> 00:05:23,620 You have an ever-changing landscape upon which to lead. 113 00:05:23,620 --> 00:05:27,400 You should want to stay on it all the time 114 00:05:27,400 --> 00:05:29,210 if you want to be a leader. 115 00:05:29,214 --> 00:05:36,014 [MUSIC PLAYING] 116 00:05:36,015 --> 00:05:38,645 Getting to know your people is really 117 00:05:38,640 --> 00:05:41,460 one of the most interesting things about leadership-- 118 00:05:41,460 --> 00:05:45,930 getting to know them individually and collectively. 119 00:05:45,930 --> 00:05:48,930 And when you do that, you figure out ways 120 00:05:48,930 --> 00:05:50,350 in how you motivate them. 121 00:05:50,350 --> 00:05:54,630 How do you get them to do more? 122 00:05:54,630 --> 00:05:58,090 I think goals are important. 123 00:05:58,090 --> 00:06:01,390 Like-- what's the goal of our group? 124 00:06:01,390 --> 00:06:04,010 What are your individual goals? 125 00:06:04,010 --> 00:06:10,080 How do the goals of the individual interact and really 126 00:06:10,080 --> 00:06:15,720 go right in concert with the goals of the group? 127 00:06:15,722 --> 00:06:19,632 You're empowering them and helping them. 128 00:06:19,630 --> 00:06:22,840 It's different from inspiring. 129 00:06:22,840 --> 00:06:26,980 I might have a film or whatever that would 130 00:06:26,980 --> 00:06:28,780 motivate too a little bit. 131 00:06:28,780 --> 00:06:29,800 But it inspires. 132 00:06:29,800 --> 00:06:31,750 It moves your emotions. 133 00:06:31,750 --> 00:06:34,960 Motivation doesn't necessarily move your emotion. 134 00:06:34,960 --> 00:06:40,420 It moves your abilities, your talents. 135 00:06:40,420 --> 00:06:44,520 It gets your talents better. 136 00:06:44,520 --> 00:06:47,980 I need my best player to shoot the ball. 137 00:06:47,980 --> 00:06:51,790 When you shoot the ball, it's an inexact science. 138 00:06:51,790 --> 00:06:55,310 You don't hit every time you shoot the ball. 139 00:06:55,310 --> 00:06:58,330 Like we wouldn't be here today as a program 140 00:06:58,330 --> 00:07:02,080 if it wasn't for Johnny Dawkins, my first All-American. 141 00:07:02,080 --> 00:07:06,730 And he sometimes was too hard on himself. 142 00:07:06,730 --> 00:07:10,420 And in a game, if he missed three or four shots 143 00:07:10,420 --> 00:07:11,260 to begin with-- 144 00:07:11,260 --> 00:07:15,850 I knew he was going to take 16 to 20 shots in a game-- 145 00:07:15,850 --> 00:07:18,460 he could miss 4 and hit 10 in a row. 146 00:07:18,460 --> 00:07:23,860 But if he missed the first four, he would stop shooting. 147 00:07:23,860 --> 00:07:26,590 And that wouldn't be good for our team. 148 00:07:26,590 --> 00:07:29,380 So I got a thing with him where if he missed 149 00:07:29,380 --> 00:07:33,280 a few, at a timeout I said, I'm calling a play for you, 150 00:07:33,280 --> 00:07:36,010 and you have to shoot the ball. 151 00:07:36,010 --> 00:07:37,630 You have to shoot the ball. 152 00:07:37,630 --> 00:07:43,270 For the next four minutes, every shot you take is my shot. 153 00:07:43,270 --> 00:07:45,940 So you're 0 for 4 with yours. 154 00:07:45,940 --> 00:07:47,170 At the next timeout-- 155 00:07:47,170 --> 00:07:49,600 you were 2 for 3 with my shots. 156 00:07:49,600 --> 00:07:51,250 Keep taking my shots. 157 00:07:51,250 --> 00:07:52,930 All right? 158 00:07:52,930 --> 00:07:56,350 One of our most humble players was Grant Hill. 159 00:07:56,350 --> 00:07:59,620 As a freshman, after our first practice, 160 00:07:59,620 --> 00:08:02,240 I had two All-Americans on the team. 161 00:08:02,240 --> 00:08:05,230 This is the team that won our first national championship. 162 00:08:05,230 --> 00:08:08,020 After the first practice, I bring them to me 163 00:08:08,020 --> 00:08:11,020 and I said, who's the best player on the team? 164 00:08:11,020 --> 00:08:14,490 And they said, Grant Hill, our freshman-- first practice. 165 00:08:14,492 --> 00:08:17,262 And I said, well, he does not know that. 166 00:08:17,260 --> 00:08:20,590 And he is so humble you guys need 167 00:08:20,590 --> 00:08:25,880 to talk to him throughout the season to get him to do more. 168 00:08:25,880 --> 00:08:30,280 And one of the great passes in a national championship 169 00:08:30,280 --> 00:08:32,350 game against Kansas-- 170 00:08:32,350 --> 00:08:34,660 Bobby Hurley's dribbling the ball down the court. 171 00:08:34,659 --> 00:08:37,359 And at half-court, he sees Grant Hill, 172 00:08:37,360 --> 00:08:42,850 and he throws it from half-court on the side towards the bucket. 173 00:08:42,850 --> 00:08:48,700 And Grant Hill jumps way above the rim, gets it, and jams it. 174 00:08:48,697 --> 00:08:52,117 [CROWD ROARING] 175 00:08:52,115 --> 00:08:54,725 I have a picture of that. 176 00:08:54,722 --> 00:08:59,362 That play started after that first practice. 177 00:08:59,360 --> 00:09:04,560 We made each other better by saying, you are that good. 178 00:09:04,560 --> 00:09:09,050 And I love that when you have that type of camaraderie where 179 00:09:09,050 --> 00:09:12,560 the old is not intimidated by the young. 180 00:09:12,560 --> 00:09:18,510 There's talk both ways, like-- 181 00:09:18,510 --> 00:09:20,260 we're going to be better if you're better. 182 00:09:20,260 --> 00:09:22,120 I'm going to be better if you're better. 183 00:09:22,120 --> 00:09:23,830 Let's all get better. 184 00:09:23,830 --> 00:09:27,380 And that environment is the environment 185 00:09:27,380 --> 00:09:28,830 that produces championships. 186 00:09:28,830 --> 00:09:31,970 [CELLO PLAYING] 187 00:09:33,741 --> 00:09:36,341 Motivation isn't always tactical. 188 00:09:36,340 --> 00:09:40,480 Sometimes in the moment, you can get the most out of your team 189 00:09:40,480 --> 00:09:44,200 by making them feel something so strongly they 190 00:09:44,200 --> 00:09:47,680 rise to a higher level. 191 00:09:47,680 --> 00:09:50,950 If you'll indulge me, I'd like to tell you 192 00:09:50,950 --> 00:09:52,320 a really great story. 193 00:09:52,320 --> 00:09:54,430 It's an inspirational story. 194 00:09:54,430 --> 00:09:58,720 With the Olympic team in 2008, we went to New York, 195 00:09:58,720 --> 00:10:00,640 and we're doing a publicity tour. 196 00:10:00,640 --> 00:10:03,730 But then we went out on a ferry. 197 00:10:03,730 --> 00:10:06,930 And I brought all of them over to the side of the boat, 198 00:10:06,930 --> 00:10:08,680 and I said, there's the Statue of Liberty. 199 00:10:08,680 --> 00:10:10,840 You see that other place over here? 200 00:10:10,840 --> 00:10:13,040 That's called Ellis Island. 201 00:10:13,035 --> 00:10:14,415 Do you know what Ellis Island is? 202 00:10:14,410 --> 00:10:16,090 And a couple of them, they knew it. 203 00:10:16,090 --> 00:10:17,300 And this is true. 204 00:10:17,300 --> 00:10:21,610 I said, 100 years ago, my grandfather, Josef Pituch, 205 00:10:21,610 --> 00:10:23,330 came from Poland. 206 00:10:23,330 --> 00:10:25,330 And he was at Ellis Island. 207 00:10:25,330 --> 00:10:27,850 And I'm in the Ellis Island Hall of Fame 208 00:10:27,850 --> 00:10:29,850 because of my grandfather. 209 00:10:29,845 --> 00:10:32,525 And my grandfather-- and this is where it's embellished-- 210 00:10:32,520 --> 00:10:35,890 I said, my grandfather's sitting there with two suitcases. 211 00:10:35,890 --> 00:10:37,240 Wally's on his right. 212 00:10:37,240 --> 00:10:39,280 Sasha's on his-- on his left. 213 00:10:39,280 --> 00:10:44,260 He said, Wally, Sash, 100 years from now, 214 00:10:44,260 --> 00:10:48,880 my grandson Mike is going to coach the United States Olympic 215 00:10:48,880 --> 00:10:49,780 team. 216 00:10:49,780 --> 00:10:52,270 Wally and Sasha-- ah, you're a dumb Polish guy. 217 00:10:52,270 --> 00:10:54,670 There's no way that's going to happen. 218 00:10:54,670 --> 00:10:55,900 He says, no, no. 219 00:10:55,900 --> 00:10:57,900 Mike is gonna be really good. 220 00:10:57,895 --> 00:11:00,165 And the guys on the team are laughing. 221 00:11:00,160 --> 00:11:02,780 And I knew a little bit about their backgrounds, 222 00:11:02,780 --> 00:11:06,760 whether it be from slavery or where 223 00:11:06,760 --> 00:11:10,630 somebody had to pay a price for them to be there. 224 00:11:10,630 --> 00:11:15,220 And I said-- and I said, you know, you're all laughing. 225 00:11:15,220 --> 00:11:20,260 But there's a reason we're on this boat, and it's not us. 226 00:11:20,260 --> 00:11:22,240 It's what somebody in our families 227 00:11:22,240 --> 00:11:26,230 did for us, the sacrifices and the courage they had. 228 00:11:26,232 --> 00:11:27,942 And I always liked to make sure that they 229 00:11:27,940 --> 00:11:29,470 looked into the future. 230 00:11:29,470 --> 00:11:31,420 And I get chills even telling this story. 231 00:11:31,420 --> 00:11:35,800 I said-- on August 24, we're going 232 00:11:35,800 --> 00:11:39,240 to be playing for the gold medal in Beijing. 233 00:11:39,240 --> 00:11:42,120 And we're going to be introduced. 234 00:11:42,120 --> 00:11:46,670 And our national anthem is going to be played. 235 00:11:46,665 --> 00:11:50,705 And on that day, I want you to have your hand over your heart. 236 00:11:50,700 --> 00:11:53,190 And I want you to dedicate that gold medal 237 00:11:53,190 --> 00:11:56,220 game to the person you're thinking about 238 00:11:56,220 --> 00:11:59,640 right now who has made it possible 239 00:11:59,640 --> 00:12:04,740 for you to be in Beijing and to win a gold medal. 240 00:12:04,740 --> 00:12:07,290 And it got really silent. 241 00:12:07,290 --> 00:12:10,800 My feeling is to create situations 242 00:12:10,800 --> 00:12:13,570 like that where people feel it. 243 00:12:13,570 --> 00:12:16,500 And by the way, we did win the gold medal-- 244 00:12:16,500 --> 00:12:19,710 because they were inspired, they were playing for something 245 00:12:19,710 --> 00:12:24,210 bigger than them, they owned it, they had common ground. 246 00:12:24,210 --> 00:12:27,630 August 24 comes, everyone's like this, 247 00:12:27,630 --> 00:12:29,580 and there are a few guys crying. 248 00:12:29,580 --> 00:12:31,590 And so God bless them. 249 00:12:31,590 --> 00:12:37,540 And that journey with them-- it was a short one-- 250 00:12:37,540 --> 00:12:40,060 but it was so damn fulfilling. 251 00:12:40,060 --> 00:12:41,860 It was so damn fulfilling. 252 00:12:44,820 --> 00:12:47,070 I know what you might be thinking-- 253 00:12:47,070 --> 00:12:49,710 like, that may work for you in sport. 254 00:12:49,710 --> 00:12:52,830 But really, on the workplace, it sounds-- 255 00:12:52,830 --> 00:12:56,170 eh, you know. 256 00:12:56,170 --> 00:12:58,210 Don't think that way. 257 00:12:58,210 --> 00:13:01,390 You know, I had to make that decision coaching LeBron 258 00:13:01,390 --> 00:13:04,570 James, Kobe Bryant, all these-- 259 00:13:04,570 --> 00:13:06,280 the best players in the world. 260 00:13:06,280 --> 00:13:08,860 They loved it. 261 00:13:08,860 --> 00:13:10,810 They did not like it. 262 00:13:10,810 --> 00:13:12,930 They loved it. 263 00:13:12,930 --> 00:13:15,700 And then try it. 264 00:13:15,700 --> 00:13:16,880 Try it. 265 00:13:16,880 --> 00:13:19,180 You have to try things so that you improve. 266 00:13:19,180 --> 00:13:23,710 Like with the US team, when we won in Beijing in 2008, 267 00:13:23,710 --> 00:13:25,840 my daughter and I wrote a book on it-- 268 00:13:25,840 --> 00:13:27,110 The Gold Standard. 269 00:13:27,110 --> 00:13:31,930 And Jamie, my daughter, was talking to Kobe Bryant. 270 00:13:31,930 --> 00:13:38,660 And Kobe said, you know, your dad and his staff-- 271 00:13:38,660 --> 00:13:41,290 they motivate me every day. 272 00:13:41,285 --> 00:13:42,865 He said, I'm not accustomed to that. 273 00:13:42,860 --> 00:13:45,650 I'm accustomed to getting paid. 274 00:13:45,650 --> 00:13:47,600 You know, I get paid a lot of money. 275 00:13:47,600 --> 00:13:53,000 It's so good to be motivated. 276 00:13:53,000 --> 00:13:56,030 Someone is doing the little bit extra that's 277 00:13:56,030 --> 00:13:59,130 needed to get extra out of me. 278 00:13:59,130 --> 00:14:01,790 Although I think I'm giving everything I can, 279 00:14:01,790 --> 00:14:04,190 that little bit of motivation helps 280 00:14:04,190 --> 00:14:06,680 me give a little bit more. 281 00:14:06,684 --> 00:14:13,564 [MUSIC PLAYING] 282 00:14:13,565 --> 00:14:16,745 The word "fear" is not a bad thing. 283 00:14:16,740 --> 00:14:21,650 You know, you shouldn't just lead by fear all the time. 284 00:14:21,650 --> 00:14:24,830 But fear can be used as a vehicle 285 00:14:24,830 --> 00:14:30,870 in developing an outstanding team at certain times. 286 00:14:30,870 --> 00:14:32,810 Fear should not be introduced when 287 00:14:32,810 --> 00:14:38,510 performance is involved because you're just going to get tight. 288 00:14:38,510 --> 00:14:40,430 And the relationship that you would 289 00:14:40,430 --> 00:14:43,940 form with that person based on fear-- 290 00:14:43,940 --> 00:14:46,050 it'll have a limit. 291 00:14:46,050 --> 00:14:48,480 So I wouldn't use it in performance. 292 00:14:48,480 --> 00:14:52,510 I found that that is not a good thing over the years. 293 00:14:52,512 --> 00:14:56,182 However, when it comes to somebody violating 294 00:14:56,180 --> 00:15:00,950 one of your standards or values when they're doing something 295 00:15:00,950 --> 00:15:06,890 that's detrimental to themselves or to the team, 296 00:15:06,890 --> 00:15:07,970 fear is a good thing. 297 00:15:07,970 --> 00:15:11,300 Like look, you've got to change that. 298 00:15:11,300 --> 00:15:14,150 If you don't change that, this is what I'm going to do. 299 00:15:14,150 --> 00:15:17,330 Or-- I'm already doing that. 300 00:15:17,330 --> 00:15:21,720 You have-- they have to be held accountable. 301 00:15:21,717 --> 00:15:24,797 Fearful-- they should be fearful. 302 00:15:24,800 --> 00:15:29,600 Yeah, because they should know that you are going to back up 303 00:15:29,600 --> 00:15:31,590 what you're going to do. 304 00:15:31,590 --> 00:15:36,350 I would tell a kid, you know, look, I've done that before. 305 00:15:36,350 --> 00:15:39,860 This is between the two of us right now. 306 00:15:39,860 --> 00:15:45,110 If you don't change, I'm getting your parents involved, okay? 307 00:15:45,110 --> 00:15:46,490 And we're going to do this. 308 00:15:46,490 --> 00:15:51,110 In other words, it can escalate more. 309 00:15:51,110 --> 00:15:56,900 But it also gives you a chance to develop a really trusting 310 00:15:56,900 --> 00:15:59,420 relationship with someone. 311 00:15:59,420 --> 00:16:06,260 Like-- I'm going to work with you, but if you do this, boom. 312 00:16:06,260 --> 00:16:08,820 This is going to happen. 313 00:16:08,820 --> 00:16:12,620 I've always worked with somebody. 314 00:16:12,620 --> 00:16:14,390 And then at times-- 315 00:16:14,390 --> 00:16:19,590 very, very seldom-- you had to stop that relationship. 316 00:16:19,590 --> 00:16:23,730 Very seldom-- but it shouldn't be that's the first thing 317 00:16:23,730 --> 00:16:25,030 you do. 318 00:16:25,027 --> 00:16:29,397 Because the potential-- if he's on-- he or she is on your team, 319 00:16:29,400 --> 00:16:35,910 means that you saw something in them that was really good. 320 00:16:35,910 --> 00:16:40,440 If this thing that they're fighting or that doesn't fit 321 00:16:40,440 --> 00:16:48,660 is in the way, if you removed it, you might find a treasure, 322 00:16:48,660 --> 00:16:49,160 you know? 323 00:16:49,160 --> 00:16:52,880 And so I wouldn't give up on it right away. 324 00:16:52,880 --> 00:16:55,900 I wouldn't give up on that relationship. 325 00:16:55,895 --> 00:17:00,265 Look, it's simple-- motivating people is really 326 00:17:00,260 --> 00:17:03,020 connecting with people. 327 00:17:03,020 --> 00:17:06,110 Motivating your team effectively requires 328 00:17:06,109 --> 00:17:09,289 thought, strategy, and feelings. 329 00:17:09,290 --> 00:17:13,070 As you get ready to motivate, consider your tone, time, 330 00:17:13,069 --> 00:17:13,999 and place. 331 00:17:14,000 --> 00:17:17,630 These levers will help you fine-tune your approach 332 00:17:17,630 --> 00:17:19,020 to the moment. 333 00:17:19,017 --> 00:17:23,667 Not everyone or every team is motivated in the same way. 334 00:17:23,670 --> 00:17:27,920 And when all else fails, make your team feel. 335 00:17:27,920 --> 00:17:31,480 Connect with the emotion of the moment.