The 9th general management practice is relationship management now relationships are key to understanding
opportunity and demand and utilizing the service value system to create value.
And so relationships need to be understood at every level.
And so the purpose of this of this practice is to establish and nurture the links between the organization
and its stakeholders at strategic and tactical levels.
Strategic strategic level could be understanding business goals and objectives and strategic direction
and tactical level could be like the service delivery.
And so this includes the identification, the analysis, the monitoring, the continual improvement
of relationships with and between stakeholders.
Now, this this practice will most heavily contribute to the discipline, improve, engage and design
and transition service value chain activities.
Now, the relationship management practice will ensure that stakeholders needs and drivers are understood
and products and services are prioritized appropriately and will also ensure that stakeholder satisfaction
is high and the constructive relationship between the organization and stakeholders is established and
maintain.
The relationship management practice will also ensure that customers priorities for the new, for the
new or changed products and services in alignment with desired business outcomes are effectively established
and articulated, and also will ensure that any stakeholders complaints and escalations on handled will
through a sympathetic yet formal process and will also ensure that products and services facilitate
value creation for these service consumers as well as for the organization, and will also as will also
ensure that the organization facilitates value creation for all stakeholders in line with its strategy
and priorities, and will also ensure that conflicting stakeholder requirements are mediated appropriately.