本字幕由人人影視字幕組翻譯 禁止用作任何商業盈利行為
臥底老板
第五季 第十一集
本字幕由人人影視字幕組翻譯 禁止用作任何商業盈利行為
翻譯：小飯
翻譯：非燕
翻譯：落
翻譯：你是不是餓得慌
時間軸：葉子
時間軸：怡子
校對：小飯
后期：冰冰要融化了
總監：非燕
自從《臥底老板》播出以來 Since the premiere of Undercover Boss,
已有超過60位老板捐贈近6百萬美金 more than 60 bosses have given away nearly $6 million.
我有張25萬美金的支票 I have a check for $250,000.
天吶 Oh, my God.
對公司進行了全面徹底的改革 and implemented sweeping company-wide changes...
作為一家公司 我們要恢復401k計劃 As a company, we're actually gonna restore the 401k.
這是一百萬的開銷 It's a $1 million expense.
用以改善超過4千萬員工的生活 to benefit the lives of more than 40 million employees.
有些人 我真想一拳揍上他們的臉 Some people--I just wanna punch them in the face sometimes.
不過不是人人都該被獎勵 But not everyone deserved to be rewarded.
有人又忘了該說什么了 Someone's not saying something.
歡迎來到莫氏西南燒烤店 Welcome to Moe's!
你只培訓了我一分鐘 I've had one minute of training.
如果你做不了 那就是做不了 If you can't do it, then you can't do it.
我知道怎么種出品質優良的大麻 I know how to grow some really good weed,
如果你真有興趣的話 if you're really interested.
我還在說話 你就跑回來 I'm talking, and you come back here.
嚷嚷著"給我蘸料 給我蘸料" "I need dipping. I need dipping."
你們得冷靜點 Y'all better chill.
今晚前來賭一賭的老板是 Tonight, the latest boss to take this gamble
即將離任的金神大賭場總裁 is Bruce "Two dogs" Bozsum,
布魯斯·"兩條狗"·波茲森 departing chairman of Mohegan sun,
這是美國原住民創建的博彩娛樂帝國 a native American gaming and entertainment empire.
這位部落領袖將進行偽裝臥底 This tribal leader will go undercover
見識一下天天為這家公司 and meet the people who help this company
贏得頭彩的人們 hit the jackpot every day.
-你好 -你好啊 - Hello. - Hi!
-你是我的競爭對手咯 -我是薩姆 - Are you my contestant? - I'm Sam.
你好 薩姆 很高興見到你 Hi, Sam. It's very nice to meet you.
很高興認識你 Nice to meet you.
不 Oh, no!
節目過程中 Along the way...
你想找輛車不 You wanna get a car?
他將全面深入 he'll go all-in
看看他的體能是否能應對這次挑戰 and see if he's physically up to the challenge.
老天 Oh, boy!
可真響 That woke everybody up.
不推薦年過五十的人干這份工作 Wouldn't recommend this job for anybody over 50.
你得聽你的無線電 You have to listen to your radio.
薩姆 維修燈亮了 Sam, service light on.
但當他在賭場層 But what will happen
被突破極限時 會發生什么情況 when he gets pushed past his limit on the casino floor?
薩姆 你在嗎 收到 Sam, you there? Copy.
好像出了很多狀況啊 Ed There's a lot happening, Ed.
-看 他又在找你了 -我壓根沒聽到 - See, he's calling you again. - I didn't even hear that.
我自己一人可做不來 Can't do this all by myself.
馬庫斯 Marcus?
接下來 Find out next...
太多了 This is too much.
《臥底老板》為您揭曉 on Undercover Boss.
金神大賭場是一個博彩帝國 Mohegan Sun is a gaming empire,
由康乃狄克州的 owned and operated
莫西根部落擁有運營 by the Mohegan tribe of Connecticut.
擁有三個賭場 Boasting three casinos,
超過65家高檔餐廳和零售商店 more than 65 premium dining and retail outlets,
以及世界級的娛樂場所 and world-class entertainment venues,
金神大賭場的 Mohegan Sun generates
年營業額在10億美元以上 more than $1 billion in revenue every year.
代表這個印第安博彩王國 Representing this Indian gaming kingdom
和旗下13000名員工的正是此人 and its 13,000 employees is one man.
布魯斯·"兩條狗"·波茲森 金神大賭場董事長
我是布魯斯·"兩條狗"·波茲森 I'm Bruce "Two dogs" Bozsum,
是金神大賭場董事長 chairman of the board of Mohegan Sun.
"莫西根"的意思是"狼一般的人" The name "Mohegan" means "Wolf people."
我們是一個起源于六七百年前的部落的分支 We are part of a tribe from 600, 700 years ago.
金神大賭場于1996年十月開業 Mohegan Sun opened up in October of 1996.
部落 我們當時一窮二白 The tribe-- we didn't have any money.
但我們的首領前往華爾街說 But our chief went to Wall Street and said,
我們要開啟這樁偉大的生意 "We're gonna open this great business.
我們要借幾億美金 We need to borrow hundreds of millions of dollars."
我們打破了進軍華爾街的模式 We broke the mold on going to wall street.
這在當時 其他部落是做不到的 No other tribe was able to do that back then.
都是從莫西根開始的 It all started with Mohegan.
我們也是全國唯一一個離開居留地 We're also the only tribe in the country
并開設一家商業賭場的部落 to leave the reservation and open up a commercial casino.
現在 我們有三家賭場 Right now, we have three locations...
康州安卡斯維爾的金神大賭場 in Uncasville, Connecticut Mohegan Sun casino,
賓州維爾克斯巴里的波科諾白堊山丘賭場 in Wilkes-barre, Pennsylvania we have Pocono Downs casino,
以及新澤西州大西洋城的度假村賭場 and resorts casino in Atlantic city, New Jersey.
金神大賭場的年收入超過10億美金 Mohegan Sun makes over a billion dollars a year in revenue.
我們所有產業旗下 共有13000名員工 With all of our properties, we have about 13,000 employees.
將近一半從一開始就在這里工作的員工 Nearly half of our day-one employees
17年后依然在這里辛勤工作 still work here 17 years later.
沒人被排除開 Nobody's pushed aside.
永遠有進步的空間 There's always room for advancement.
你要從贏牌發牌盒中間抽一張 You're gonna cut a winning shoe.
這與莫西根的傳統都是相互協調一致的 That's the parallel between traditions of Mohegan--
照顧你的人民 you know, taking care of your people,
確保每個人都能得以生存 making sure that everybody survived.
我的母親是莫西根族人 My Mohegan side is my mother's side.
我的父親是地地道道的波蘭人 And my father was a full-blooded Polish guy.
我有七個兄弟姐妹 I have seven brothers and sisters.
我們沒什么錢 You know, we didn't have much.
我母親和父親離婚 My mother and father were divorced.
我們每周日都去看我父親 We got to see my father every Sunday,
再和他共度夜晚 and spend nights with him.
沒有哪一個周日我不想念我的父親 Not a day goes by where I don't think about my father on a Sunday.
大家都愛他 Everybody loved that guy.
他是一個獨一無二的人 He was a unique, unique character.
我當時正在漁人島上工作 I was working out on fishers island,
在做建筑 doing construction,
然后我接到一通電話說他去世了 and I got a call that he had passed away.
還是無法從中解脫 Still can't get over that...
25年過去了 25 years later.
我的名字"兩條狗" The name "Two dogs"
來自我的一個老朋友 came from an old friend of mine,
他的名字叫"慢海龜" and his name was "Slow turtle."
他是萬帕諾亞格部落的巫醫 He was a medicine man for the Wampanoag tribe.
是那種賜名祈福儀式的 He was part of a blessing ceremony
工作人員之一 where names were given,
我有兩條拉布拉多犬 and I had two labradors,
于是他叫我"Nis nahtiah"意思是"兩條狗" and he called me "Nis nahtiah," which means "Two dogs".
叫我布魯斯 兩條狗 狗狗 I answer to Bruce, two dogs, dogs,
連我的中間名斯坦利 我都會回答的 even Stanley, my middle name.
在金神大賭場 我從最底層做起 At Mohegan Sun, I started at the bottom
一路爬到了最頂層 and I climbed all the way to the top.
我干過的工作從建筑 I've worked the jobs from construction,
從建這座房子 from building this place,
到你所看到的 天花板上掛著 to the company that made all the fancy designs
各式巧妙設計的公司 you see hanging from the ceilings.
從那里開始 我在我們的游戲廳工作 From there, I worked in our bingo hall.
在那之后 我又在我們的文化活動部工作 After that, I worked in our cultural programs department.
最終我當上了主席 Eventually I was named chairman,
現在我的第二個任期已經接近尾聲 And I'm coming to the end of my second term.
將我們的生意以一個良好的運營狀態 It's very important that we leave our businesses
留給我的繼任者和現在的理事會 in good shape for the next chairman
是非常重要的 and the existing council.
我們的偉大領導溫卡斯告訴大家 Our great leader Uncas told everybody,
要以超前13代人的目光看待世界 "Always look ahead 13 generations."
所以每位領導都有這份職責 So every leader has that job.
首先 First of all,
大家對賓州的項目有何看法 how's everybody feeling about the project down there in Pennsylvania?
這將是一次意義重大的項目啟動 It's gonna be a, uh, pretty big launch.
我們要保持我們的品質 Let's just maintain what we are--
最大最好 the biggest and the best.
我們與一些名人 演員 歌手 We've made some great relationships
已建立了良好的關系 with celebrities, actors, singers.
我們擁有一支WNBA籃球隊 康州太陽隊 We own a WNBA basketball team, the Connecticut Sun.
賭場和部落緊密團結在一起 The casino and tribe are tied together
因為這是我們共同的事業 in the fact that this is our business.
我們要將一定比例的收入 A certain portion of revenue that's generated here
交給部落 以運行政府 goes to the tribe to run the government,
但我們只拿出一部分 But we only take enough to make sure
保證每個人的生計 that everybody's provided for,
然后將剩下的還給公司 and give the rest back to the company.
波茲森的家 羅德島州西金士頓
拋 Hike!
我的妻子和我有八個孩子 My wife and I have eight kids,
家庭是我們的一切 and family is everything to us.
所以你要假裝是個普通員工 So you're gonna pretend you're just a regular employee?
到處都有你的照片 Your picture's all over the place.
杰米 布魯斯的兒子
大家都認識你啊 Everybody knows you.
你的眼睛一下子就會背叛你的 Your eyes are dead giveaway.
凱莉 布魯斯的妻子
還有鼻子 And the nose.
也許我會剃我的眉毛 Maybe I'll shave my eyebrows.
就這樣 從現在起不能反悔了 This is it, we can't turn back from this moment.
-那就 -好 開始啦 - Let's just... - Okay. We're going for it.
該怎么著就怎么著吧 do what we gotta do.
我們金神大賭場的員工 Our employees here at Mohegan Sun,
在整個公司上下都能看到我 they've seen me throughout the facility.
我不是只有照片掛在墻上 I'm not somebody whose picture is just hanging on the wall.
我還有幾個孩子在幾家賭場里上班 I even have kids working in some of the casinos,
所以我不能讓我的家人看到我的偽裝 So I'm not gonna show my family my disguise.
這里看起來灰白灰白的 Looks grey over here.
我臥底期間的身份是薩姆 While I'm undercover, I'll be posing as Sam,
來自俄亥俄州梅森市的一位 an aspiring entrepreneur from Mason, Ohio,
雄心勃勃夢想著開啟自己的事業的企業家 who dreams of starting his own business.
我的員工已被告知 My employees have been told
他們上的是另一檔真人秀 they're on a different reality show.
他們完全不知道這其實是《臥底老板》 They have no idea that this actually Undercover Boss.
真詭異 It's weird.
莫西根這個名字 對我們意義非凡 This name "Mohegan"-- it means a lot to all of us.
我們的長輩 理事會以及眾多莫西根族人 Our elders, the council, the Mohegans.
所以在我即將交接火炬之際 So as I prepare to pass the torch,
發現公司里什么措施管用 it's crucial that I find out
什么不管用十分關鍵 what's working and what isn't
這樣我們才能確保接下去13代人的成功 so we can ensure success for another 13 generations.
今天 我來到賓州威爾克斯巴里 Today, I'm at Mohegan Sun, Pocono Downs
波科諾白堊山丘的金神大賭場 in Wilkes-barre, Pennsylvania,
我的身份是高級飲料服務員 and I'm working as a high-limit beverage server.
第一項工作 高級飲料服務員 賓州 威爾克斯巴里
這座賭場不在預留地內 This casino isn't on reservation land,
所以看看我們的莫西根價值觀在這里得到體現 so it's important to me to see that our Mohegan values
是非常重要的 are being represented here.
-你好 -你好嗎 - Hello. - How are you?
我很好 我要找阿曼達 I'm good. I'm looking for amanda.
她在里面 進去左拐 She's inside and to the left.
進去左拐 謝謝 Inside to the left. Thank you!
我有點緊張 I'm a little nervous.
我認識很多波科諾白堊山丘的金神大賭場工作人員 I know a lotta people here at Mohegan Sun at Pocono Downs.
我有親戚在這里工作 I have relatives that work here.
但最重要的是 我自己的兒子雅各布是作為一名 But most importantly, my own son Jacob works here
高級區的主持人在這里工作 as a host in the high-limit areas.
他不知道我在臥底 He doesn't know I'm undercover,
也沒見過我的偽裝 and he hasn't seen my disguise.
所以我很擔心不小心撞見他 So I'm very concerned that I might run into him
因為如果他突然喊我"老爸" because if he yells "Dad" in the middle of something,
那大家就都知道我是誰了 then everybody will know who I am.
-你好 -你好啊 - Hello. - Hi!
阿曼達 高級飲料服務員
-你是我的競爭對手咯 -我是薩姆 - Are you my contestant? - I'm Sam.
你好 薩姆 很高興見到你 Hi, Sam. It's very nice to meet you.
很高興認識你 Nice to meet you!
我覺得薩姆看起來有點嚇人 I think Sam looks like a scary guy.
從表面上看 薩姆會是個理想的保安 Visually, Sam would be the ideal security guard.
如果我看到他站在大門口 If I saw him standing at the gate,
檢查大家的身份證 如果我的是假的 checking people's IDs, if I had a fake one
我會考慮一番才敢走向他 I'd think twice about going to him.
即便身份證是真的 I have a real one,
也會考慮再三才敢走向他 and I would think twice about going to him actually.
我們進出這里來取我們的飲料 We're gonna come in and out of here for all of our drinks.
這是我要負責的整個房間 This is the entire room that I'll take care of.
這是我們的百元機器 These are our 100-dollar machines.
走過來的時候盡量清理一下 Try to straighten it up as you're walking through.
確保看起來整潔 Make sure it looks clean, and...
需要我為您拿什么飲料嗎 親愛的 Can I get you anything, darling?
健怡汽水
健怡可樂嗎 好的 馬上拿過來 Diet coke? Sure. I'll be right out with it.
你手上拿著的是什么 What's this thing you're carrying around?
這是我們用來飲料下單的 This is what we take all of our drink orders with.
任何含酒精的飲料都在點開的第一頁上 Everything alcohol is gonna be on your first page that you pull up.
好了 Okay.
機器關了 所以我們要重啟一下 Our machine here shut down, so we have to restart it.
有時候是會這樣 This happens sometimes.
因為已經太舊了嗎 Because it's so old?
是啊 不太妙 Yeah, I mean, it's unfortunate
因為有時會降低我們的服務效率 'cause sometimes it slow down service.
-拜托 -每晚都會這樣嗎 - Come on. - Do you go through this every night?
經常這樣嗎 Is it often?
有時候一晚上好幾次 Sometimes a couple times a night.
看到飲料服務員在用過時的寫字板 It's upsetting to know that the beverage servers
讓我非常煩惱 are using outdated tablets,
因為在金神大賭場 客戶服務 Because customer service is the number one priority
是排在首位的 here at Mohegan Sun.
而你用的工具不管用 And when the unit that you're using is failing,
會損害整個公司的形象 that hurts the whole company.
-不 -好吧 - Oh, no! - Okay.
端好托盤對他來說 This whole thing is riding
都是一項不小的負擔 on him being able to carry a tray.
我有一個空玻璃杯和一個裝滿錢的玻璃杯 I have an empty glass and a glass full of money,
我能感受到我... and I can feel it on my...
-你手臂上的重量 -我手臂上的重量 - On your arm? - On my arm.
等到你也得到一整杯錢 Wait till you get a full glass.
那個托盤可能只有10磅重 That tray probably only weighs maybe ten pounds.
已經算輕的了 It's a light one.
看來他需要再男人一點 Maybe he needs to man-up a little bit.
抱歉 我忘了您點什么了 I'm sorry. I forgot what you ordered.
伏特加和蔓越莓 Uh, vodka and cranberry.
我找不到伏特加和蔓越莓 I can't find vodka and cranberry!
你去拿伏特加 You're going to go to vodka.
我忘拿水了 I forgot a water.
-這可真不輕松 -確實不輕松 - This is a lotta work. - It is a lotta work.
這家伙要一根花冠煙 是嗎 Need a corona for this guy, right?
好的 Okay.
老天 我兒子剛剛從我身邊經過 Oh, my God, my son just walked by me.
我們擦肩而過 We rubbed elbows practically,
但他正忙于離開后面那間房間 but he was busy walking out of the room back there,
而且他似乎正 and... he kinda kept a--
他正朝前看 大概有那么一秒 he was looking forward, and for a second there,
我還以為他要看向我 然后叫我"老爸"了 I thought he was gonna look at me and say, "Dad!"
我在盡量避免跟他的眼神接觸 I'm trying to avoid all eye contact with him.
我不想讓他發現我是誰 I don't want him to figure out who I am
因為那樣會讓我的偽裝徹底破功 because it will blow this whole cover that I have.
好了 酒精飲料 Okay, so for alcoholic drinks--
-太難了 -太難了 - It's hard. - It's hard.
-要一直走 -手臂酸了嗎 - It's a lot of walking. - The arms sore?
我們才送了50次 We've just done that like 50 times.
會感覺簡單一點 It get a little bit easier,
你也會舒服一點 you feel a little more comfortable.
但如果你還是穿成這樣 You wouldn't be comfortable though
是不會舒服的 if you were in this dress.
除了這身你還有別的衣服可穿嗎 Do you have other options besides the dress to wear?
這是我們的基本制服 This is our primary uniform.
你喜歡這樣穿嘛 Is this something you like wearing?
是... Is it...
不是非常舒服 It's not very comfortable, you know.
我們常年這樣穿 And we wear it all year long.
所以到了冬天很冷的時候 你也會很冷啊 So in the wintertime when it's cold, you're cold.
別人都穿著長褲襯衫 While everybody else is running around
-到處跑的時候 -對 - in pants and shirt? - Right.
這是你的生活重心嗎 這項工作 So is this all you focus on, this job?
你上學嗎 你還做... Do you go to school? Do you do...
你做什么呢 What do you do?
我還沒上學 I don't go to school yet.
我和我的妹妹 Me and my little sister
想開一家面包店 actually want to eventually open a bakery.
所以我們準備上學 So we're going to start school.
我們的社區大學有個兩年的項目 Our community college here has a two-year program.
我覺得家人在一起很重要 I think being with family is important.
和家人共事非常不錯 And to be at work with your family is fantastic.
我非常高興和阿曼達一起工作 I'm extremely happy to have spent the time with Amanda.
這工作挺嚇人的 It's a very intimidating job.
能夠在這種場合工作 And to have the skills to get out there
并笑以面對 and smile and do it,
阿曼達擁有的這種技能 it's that skill that Amanda has
人人都需要掌握 that everybody needs.
可我擔心制服問題 But I'm concerned about the uniform issues
還有手寫板不好用的問題 and when the tablets are failing.
我得找到解決方法 I need to find out how to fix that.
亮出你的二頭肌 Let me see your bicep.
-我是超人 -比我的還大呢 - I'm superman. - That's bigger than mine.
和阿曼達共事時 Working with Amanda,
我兒子雅各布和我擦身而過 好險 I had a very close call when my son Jacob walked by me.
幸好 他沒認出我 Luckily, he had no idea it was me.
我的行程還很長 I still have a long journey left,
所以我決定向雅各布坦言 so I've decided to reveal to Jacob
我其實在當臥底 that I'm actually undercover.
他一定會很震驚 He's gonna be very shocked.
身上有錢嗎 Hey, you got some money?
怎么了 哥們 What's going on, brother?
-你帶錢了嗎 -錢 - You got some money? - Money?
沒 我在找我爸呢
我看著怎么樣 What do I look like?
你和他在一起嗎 還是...
天哪 你和我開玩笑呢
是我 It's me.
我萬萬沒想到 In a million years,
我爸會裝扮成那副樣子 I would never expect my dad to look like that, ever.
絕對想不到 Like, never ever.
你認為你會認得出自己的父親 You know, you figured you would've recognized your father,
可我完全沒認出來 but I had absolutely no idea.
你和那個金發女孩在共事 對吧
我們一起在 I worked with her in the...
貴賓室
In the VIP.
對 我們擦身而過 還對視了
-我成功了 -沒錯 - I pulled it off. - You did.
剩下的時間還很長 所以不能讓人知道 We got a lot more time left, so not one person can know.
這很重要 Yeah. It is so important.
如果我下周暴露了身份 If I blow my cover in the next week,
這一切都白費了 all this was for nothing.
你喜歡我這扮相嗎 我的小... You like it? Like my little...
喜歡
無可挑剔
我要保持這造型 I'm gonna keep the look.
是嗎 Yeah?
-不 -可別這樣 - No. - Don't do that.
別這樣 Don't do it.
下節預告 Coming up...
祝你好運 Have a good day.
布魯斯在做泊車員時精疲力盡 Bruce runs out of gas working the valet.
這路可夠長的 Ugh, this is a long haul.
稍后 And later...
你不能讓大家等那么久 You don't want people waiting that long.
老板在賭場樓層 The boss buckles under the pressure
束手無策 on the casino floor.
怎么回事 Yeah! What's happening?
馬庫斯 我要你幫忙 Marcus? I need your help.
真是狀況百出 There's way too much going on.
金神大賭場
今天我要做泊車員 Today, I'm gonna be a valet
第二項工作 泊車員 金神大賭場 波科諾唐斯
我們在建造的一家賓館 Because there is some disruption happening right now
有些中斷了 where we're constructing a new hotel.
出了點岔子 So things have twisted a little bit.
-梅蘭妮 我是薩姆 -我是梅蘭妮 - Mellanie, I'm Sam. - I'm Mellanie.
梅蘭妮 泊車員
-你是參賽選手嗎 -是的 - Are you my contestant? - I am.
好 我們在另一頭見 All right, I'm gonna meet you right on the side.
現在是關鍵時刻 人人都得加快步伐 Now is a critical time that everybody has to step it up
更快一點 更友好一點 a little bit more and be a little more friendlier
直到所有施工都完成 until the all the construction is done
一切就各歸各位了 and everything is back in place.
-薩姆 -你來了 - Hi. Sam? - There you are.
-你好嗎 -幸會 - How are you? - Nice to meet you.
我叫梅蘭妮 My name's Mellanie.
我在這里做泊車員 I work here as a valet attendant,
-我還是個領班 -好的 - I'm also a shift lead. - All right!
我今天是你的頭兒 I'm your boss for the day.
我會給你培訓 I'm gonna just train you on,
招呼客人 跑腿取車 you know, greeting, running.
或許我們該從招呼客人開始 I figured maybe we should just start with greeting.
我們先接這輛車 So we'll get this car.
你好啊 Hi, how are you today?
好 請告訴我你的姓名 Good. I just need your first and last name.
保羅·馬利 Paul Marley.
好的 保羅 祝你玩得開心 All right, Paul, have a good time.
謝了 Thanks.
現在開始記錄車牌號 So now we're just gonna get the license plate number.
一旦你填好了單子 Once you're done filling that out,
就只需要把它放進車里 all you're gonna do is just place it right in the car.
就是這樣 你就能繼續下一輛車了 That's it, and you're gonna go on to the next one.
我們來這里 對嗎 跟著那輛車嗎 Ah, here we go. Right? We just follow?
你怎么看 我還不太適應這套流程 What do you think? Not comfortable all the way yet.
有人給我泊車過 可我從沒做過這份工作 I've used valet, but I've never done the job.
你好嗎 How are you today?
安迪 你說的是"安迪"嗎 Hi. Andy. "Andy" You said?
歡迎來金神 Welcome to Mohegan.
我住在這里
他說他住在這里 He lives here, he said.
你覺得這活兒能勝任嗎 You think you can do this?
我想可以 I think I could.
問聲好就行 Just ask them how they're doing.
你好嗎 Hello. How are you today?
-很好 -歡迎來金神 - Good. - Welcome to Mohegan.
你叫什么名字 And your name is?
泰莉·畢夏普 Terry Bishop.
好的 All right.
好的 可以登記車牌號了 All right, you can get the license plate.
不對 車牌號登記在這個位置 No, it's gonna go here where the license plate is.
想趕緊寫完 Trying to rush this.
越忙越容易出錯 That's what happens when you rush.
然后... And then...
然后就把單子放進車里 And then just put the ticket in the car.
好 All right.
繼續 Let's keep going.
祝你今天愉快 Have a good day.
祝你好運 Good luck.
我得加快點速度了 I gotta get a little quicker at this.
對于他這個年紀的人而言 For him being an older man
又是第一次 and for it being first time...
你好 Hello.
我覺得薩姆已經招呼得很好了 I think Sam did pretty well greeting.
可在代客泊車的工作上 But he kinda has to pick up his speed a little more
他還是得加快點速度 to work in valet definitely.
好 我們再去接幾輛車 All right, so let's get a few more cars.
所以唯一一條殘疾人通道是... So the only handicap access is--
那條就是唯一的殘疾人通道 That's the only handicap access.
他們打算用其他方式泊車嗎 Are they planning on anything else for valet, more?
會有更多的車停過來 There is gonna be more parking,
可我真覺得整套設施 but I really think that this whole thing
應該跟那邊的殘疾人通道一樣平坦一些 should be flat just like the handicap over there
因為這里有幾個人摔過跟頭了 because there's been several people that have fallen here.
我們這家賭場有很多較年老的客戶 We have a lot of older clientele at this casino.
來幫幫這位騎摩托車的女士吧 You wanna help this lady with this scooter?
這是嚴重的安全隱患 This is a serious safety hazard,
該解決掉 and it needs to get fixed.
-來吧 -謝謝 - Here you go. - Thank you.
-好了 -好的 - There we go. - All right.
我想你會招呼客人了 I think you got greeting.
-那你準備好開始跑腿了嗎 -準備好了 - So what do you think, you ready to run now? - I'm ready.
我們進去 So we're gonna go inside,
我給你看看他們使用的系統 and I'm gonna just show you a system that they use.
我要把所有關節都舒展開 I'm gonna stretch all my joints,
不然我之后就有罪可受了 because if I don't I'm gonna pay the price later.
會受傷的 This is gonna hurt.
不會受傷的 你會沒事的 It's not gonna hurt. You'll be fine.
好了 我們得先為車輛進行掃描 All right, so we just have to scan for cars.
機器打出票據 So it prints up a heat ticket,
上面會顯示車輛所在位置 and it's gonna tell us where it's at.
在I-38 It's in I-38.
我們就在墻上找到I-38 So we're gonna find I-38 in the wall.
取出來 We're gonna take it out.
我們現在去取回這輛車 Now we gotta go retrieve this one.
我們約有五分鐘的取車時間 We have, like, a five-minute retrieval time
我們該在這段時間內完成任務 we're supposed to bring the cars up in.
I-38 I-38.
大約是在停車場的盡頭 That's, like, almost to the end of the lot.
-不是吧 -沒錯 - No way. - Yes, it is.
-好吧 -準備好了嗎 - All right. - Are you ready?
-開始吧 -好 我們開始 - Let's do it. - All right, let's do it.
我想我得一試身手了 I guess I gotta see what it's really like.
現在假裝天在下雨 Now pretend that it's raining.
在下雨嗎 你帶傘了嗎 Oh, it's raining? Do you get umbrellas?
沒 No.
我跑得是不是太快了 Am I going too fast for you?
我想我得...
減減速
快到了 We're almost there.
還沒到 Not really.
我忘了要去哪里了 I forgot where we're going.
老天爺啊 Oh, lordy.
你確定這條路對嗎 You sure this is the right way to do things?
確定 It is.
加油 加油 Come on. Come on.
我們去I-38 Now we gotta go to I-38.
我們上車 So we'll just hop in here,
把車開過去交給客人 and we'll bring this up to the customer.
這樣就輕松了 Makes life easier.
由于施工原因 Now it's a little crazy here
這里有點亂 'cause of the construction.
這全都是泊車... So was this all valet--
對 這以前全是泊車 Yeah, this was all valet before.
所以別忘了 顧客服務 So don't forget, customer service
-我們一到那里就得注意 -一到就得注意了 - Once we get up there. - As soon as we get up.
好了 到我這邊來 All right, so just come out on my side,
這樣你就能看到我們這邊的情況了 so you can see what we do over here.
你好嗎 Hi, how are you?
謝謝 Thank you.
幫她開門吧 Wanna just get her door?
每次都得給他們開好門 Always make sure we get the doors for them.
-祝你晚上愉快 -玩得開心嗎 - Have a good night. - Did you have fun?
開心 Yeah.
很好 祝你愉快 That's good. Have a good day.
目前我對所見都還滿意 I'm happy about what I'm seeing so far.
每位客人來到這里 She's treating everybody with great respect
她都給予了充分的尊重 這給人的感覺 when they come here, and it's so important
非常重要 to make people feel like,
讓大家覺得可以放心把車交給一個陌生人 oh, I'm okay giving my car to a perfect stranger.
你來取輛車吧 You wanna get a car?
-取一輛吧 -好的 - Let's get a car. - All right.
H-44 H-44.
H-44 So H-44.
好的 你想自己去取車嗎 All right, so you wanna go and get that on your own?
好 Okay.
得在五分鐘內趕到這里 It needs to be up here within five minutes.
開始計時了 快快快 You're being timed, so go, go, go.
今天不同往日 This is not a typical day for me.
不推薦年過五十的人干這份工作 Wouldn't recommend this job for anybody over 50.
不要這樣跑 Not running like this.
H-44 H-44.
在另一頭 That's gotta be way down the other end.
天啊 Oh, boy.
五分鐘 Five minutes.
這是薩姆第一次自己取車過來 The first time Sam brought a car down by himself,
我有點擔心 I was a little worried.
好遠啊 Ugh, this is a long haul.
不確定他會不會迷路或撞車 Wasn't sure if he was gonna get lost or crash a car.
我是不是跑過了 Did I go too far?
H-44 H-44.
這輛車有點與眾不同 Ah, this one's a little different.
好吧 我都不知道鑰匙對不對得上 All right, I don't know if I even have the right keys.
藍色雪佛蘭 Blue Chevrolet.
我進不去這輛車 I cannot get in this car.
這可不妙 This is not good.
他在哪里 Where is he?
或許那不管用 Maybe that doesn't work.
五分鐘 Five minutes.
時間很緊 That's not a lot of time.
壓力好大 That's a lot of pressure.
我不想把他們的車開得很快 I don't wanna drive their car fast.
看著 看著 好了 Lookin', lookin'. All right.
他來了 There he is.
他花的時間很久 It took him quite a long time.
他取車過來花了八分鐘 It was eight minutes before he brought the car up.
我可能做的不太好 I probably didn't do so well.
我們有五分鐘時間取車 We have a five-minute time retrieval,
這回嚴重超時了 so it was pretty bad.
跑得我累死了 Now that running got me tired.
我覺得他在代客泊車方面 I think that he would need a lot more practice
得多加練習 to work in valet.
你想休息會兒了吧 Think you wanna take a little break for a minute?
太好了 I would love to.
我不知道 I don't know,
這地方真不錯 This place here, I'm impressed.
沒錯 It is.
干這樣的工作非常不錯 It's really nice, like, to have a job like this.
我覺得很好 I think it's great.
可現在我只做兼職 But right now I'm only part-time.
我想做全職 Like, I'd like to get full-time,
可他們最近正在 but what they're actually doing recently
削減我們的工時 is they're cutting our hours.
而我有個五歲大的女兒 And I have a five-year-old daughter.
我靠自己和未婚夫在一起 I live on my own with my fiance,
開支很緊 and bills are tight.
如果我做全職 If I was full-time,
就能做到我需要的四十個小時 I would get the 40 hours like I need.
現在我靠州立醫保 Right now I'm on state health care.
所以我做全職的話 So if I had full-time,
那我就能獲得賭場 then I would be able to get health care
繳付的醫保 through the casino.
可現在我不能 But right now I don't.
我未婚夫在家看孩子 And my fiance stays at home and watches her.
所以現在是我在付一切開銷 So it's kinda just me paying for everything.
這只是你的收入 It's just your income.
對 我來這里工作前試過找其他工作 Yeah, before I worked here I tried finding other jobs,
他們都要求你有 And, like, you'd have to have
高中文憑或G.E.D文憑[一般教育發展考試] a high school diploma or a G.E.D.,
這兩樣我現在都沒有 And I don't have either right now.
所以我很難找到工作 So it's hard for me to find something.
所以我來這里工作的時候 我贊不絕口 So when I got a job here I was like, "Wow, this is awesome."
我也想結婚 I'd like to get married too
終有一天 One day, I mean.
你結婚有什么計劃呢 Well, what are the plans for that?
我們想辦場像樣的婚禮 We want a certain type of wedding.
人人都想辦場那樣的婚禮 And, you know, everybody wants that wedding
讓你銘記一生 that you'll remember for the rest of your life.
一生就這時候 I mean, that's the only time,
你想要結婚 like, that you wanna get married.
所以我希望有錢操辦婚禮 So I just wish that I had the money to do it,
可這時候不行 But I just-- I don't at this time.
梅蘭妮是個非常出色的員工 Mellanie is a wonderful, great person.
我能體會她現在的生活 I understand what's going on in her life.
我曾經也和她一樣 I've been there myself.
我在窮困的時候養育著三個孩子 I had three children back when I didn't have a lot of money.
日子過得很艱難 I was struggling.
不停地換工作 I was bouncing around from job to job.
我已經把婚紗 I mean, I have a wedding
-還有其他的東西都挑好了 -真的嗎 - dress picked out and everything, so... - Really?
梅蘭妮在這里很有前途 Mellanie's got opportunities here.
她是個很棒的員工 She's a great employee.
我想盡可能地幫助她 I wanna help her in any way I can.
好了 All right, well,
我們應該回去了 I think that we should probably go back out.
好吧 All right.
謝謝你跟我說這么多 Thanks for talking with me.
沒關系 和你聊天很有意思 No, it was fun.
今晚是我在波科諾白堊山丘 Tonight is my last job
金神大賭場的最后一份工作 at Mohegan Sun at Pocono Downs,
我在這里做老虎機服務員 and I'm working as a slot attendant.
您的服務燈亮了 You have your service light on here.
第三項工作 老虎機服務員 賓州 威爾克斯巴里
請問有什么需要嗎 Do you need anything?
大多數人來賭場 Most people come to a casino
都是來玩老虎機 to play slot machines.
賭場大部分收入都是來源于此 That's where most of your revenue comes from.
所以老虎機服務員的工作 So it's the slot attendant's duty
就是確保我們所有的老虎機 to make sure that our slot machines
都正常運轉 are working properly.
我從沒當過老虎機服務員 I've never been a slot attendant.
對老虎機也不了解 I don't know anything about slot machines,
所以我很緊張 So I'm nervous.
-你是馬庫斯嗎 -是的 - Are you Marcus? - Yes, I am.
馬庫斯 老虎機服務員
我正在找你 我是薩姆 That's the guy I'm looking for. I'm Sam.
-很好興認識你 薩姆 -我也是 - Nice to meet you, Sam. - Nice to meet you.
我是金神大賭場的老虎機服務員 I'm a slot attendant here at Mohegan Sun.
今晚我們要做的 And what we're gonna be doing today
就是服務玩老虎機的客人 is servicing machines.
當客人有需要 Anything that the guest needs
按下服務燈時 when they press that service light,
我們就上 That's what they're gonna get.
這里大概有兩千三到兩千四百臺老虎機 There's, I think, around 2,300 or 2,400 slot machines.
會很忙 It's very hectic,
但你會習慣的 but you'll get used to it.
這是你的對講機 Here's your radio.
這個很重要 Now this is important,
維護老虎機這么快節奏的工作 'cause communication in slots
溝通是關鍵 when it's so fast-paced, it's key.
現在我要說"馬庫斯呼叫總臺 我下來了“ Now I'm gonna say, "Marcus, the super, on the floor."
馬庫斯呼叫總臺 我下來了 Marcus, the super, on the floor.
馬庫斯 你今晚負責 Hey, Marcus, you're gonna be
F和G區的機器 working Foxtrot and Golf tonight.
收到 Copy that.
這就是我們今晚 That tells dispatch
所要負責的轄區 That you're ready to go.
是這里嗎 Is this our section?
對 這邊是G區 那邊是F區 Yeah, this is golf. That's Foxtrot.
每臺機器都有編號 Every machine has a number on them.
-我看到了 -看這里 G203 G202 - Okay, yeah, got it. - See right here, golf203, golf202.
我們的工作就是到處走動 So our job is to walk around,
時刻準備著 be ready, johnny-on-the-spot sort of?
沒錯 你要時刻注意聽你的對講機 Yep, you have to listen to your radio.
一定要集中精神 You have to pay attention to a lot.
看見那燈在閃了嗎 See how this light is flashing?
他們可能是要去洗手間或別的什么 They might have to go to the bathroom or just something,
比如買籌碼之類的 go to get some more money.
先生 您的服務燈亮了 Hey, sir, you have your service light on here.
請問有什么需要嗎 Do you need anything?
沒有 抱歉 Oh, no, I'm sorry.
沒有嗎 好 沒事 No? Oh, no problem.
就是這么簡單 Easy as that.
薩姆 服務燈 G110 Sam, service light on, golf110.
你聽見了嗎 Did you hear him?
總臺 我是薩姆 Dispatch, this is Sam?
你自己跟他說
"嗶"聲之后開始說話 Just wait for the beep.
總臺 我是薩姆 Dispatch, this is Sam.
G110的服務燈亮了 We got a service light on golf110.
馬上過去 Get right over there.
薩姆收到 This is Sam. Copy that.
-現在你就過去問客人有什么需要 -好的 - Now you wanna go up and ask them if they need anything. - Sure.
您好 您的服務燈亮了 有什么需要嗎 Hello, your service light's on. Do you need something?
-可以給我拿點飲料嗎 -飲料 - Yes, can I get a drink? - A drink?
給我也來一杯可以嗎 Yes, can I get a drink as well?
當然 我現在叫人過來 Of course, I'll call beverage for you, okay?
-謝謝你 -謝謝 - Thank you very much. - Thanks.
如果有人要水 你就呼叫總臺 With the drink situation, you wanna call dispatch.
就說"可以叫飲料服務員去G110嗎" Could I get a beverage server to golf110?
總臺 可以叫飲料服務員去G110嗎 Dispatch, could I get a beverage server to golf110?
收到 她現在就去 Copy, Sam. She's on her way.
你必須集中注意力 You really have to stay on your feet
不要走神 and--and not lose track.
馬庫斯 F202 Marcus, Foxtrot202.
收到 現在就去 Copy, there's a guest there.
您的服務燈亮了 請問有什么需要嗎 You have your service light on. Do you need anything?
沒有 我來的時候它就亮著呢
好的 沒問題 Oh, okay, no problem.
呼叫薩姆 Sam, copy.
-又叫我了嗎 -對 - I get called again? - Yep.
太難了 It was very hard.
總臺會通過對講機 There's a supervisor telling me what to do
告訴我該去哪 in the headset.
然后周圍又很吵 And the noises going off around me.
我完全昏了頭 I didn't know which way was up or down.
馬庫斯 我需要你的幫忙 Marcus, I need your help.
她把票放進去了 但是機器沒反映 She put her ticket in, but it didn't register.
所有的事 I could not finish one job
我都得讓馬庫斯來幫我 without looking at Marcus like he was my mother
就像他是我媽一樣 and looking at him for help.
你不能讓客人等太久 You don't want people waiting that long.
-我拖你后腿了 -別擔心 - I'm really slowing you down. - Don't worry about it.
薩姆和我跑來跑去的 Sam and I were running around.
有大概10到15個燈同時亮著 We had about 10 to 15 service lights,
他真是累壞了 and he had a little bit of a hard time.
您的服務燈亮了 I see your service light is on?
對 這是什么情況 Yeah, what's happening?
馬庫斯 Uh, Marcus?
呼叫薩姆 Sam, you there? Copy.
這里事情太多了 There's a lot happening.
總臺又在叫你了 See, he's calling you again.
我都沒聽到 I didn't even hear that.
他很難一邊聽客人說話 He had a hard time trying to listen on the radio
一邊聽著對講機 while a guest is talking to him.
薩姆 G502 服務燈 Sam, golf502. Service light.
我又沒聽到 So I missed that again.
實在是太忙了 There's way too much going on.
G502 Golf502.
一會兒去這兒 一會兒去那兒 到處跑 Go here, go there, go everywhere.
我很沮喪 I am frustrated.
他承受不來這種壓力 He really couldn't handle the pressure.
我又不是三頭六臂 I'm only one person.
晚上好先生 請問有什么需要嗎 Good evening, sir. Do you need something?
我要去洗手間 I need to go to the bathroom.
您要去洗手間 好的 You need to go to the bathroom, okay.
薩姆 盡快去G401 Sam, I need you on golf401 asap.
一個人完全做不來 Can't do this all by myself.
馬庫斯 我不行了 Marcus. This is too much.
你也看到這里 You see how big of a reality check it is
有多忙了 sometimes how busy it is.
天啊 Oh, boy.
我們現在去G101 We're just gonna go to golf101,
然后就去休息 and then we're taking our break.
先生 您的服務燈亮了 Hi, sir, you have your service light on.
請問有什么需要嗎 Do you need anything?
沒有 可能按錯了吧 Oh, no, I musta hit it wrong.
沒事 Oh, no problem.
越忙我越喜歡 I love when it's busy.
讓我感覺確實是在工作 That makes me reassured
所以很安心 that I have a job.
做老虎機服務員是很難的 Being a slot attendant is extremely difficult.
我累死了 I am feeling tired.
我希望公司里能有更多像馬庫斯這樣的人 I wish I had 10,000 people just like Marcus.
-你很享受 -沒錯 - You love it. - I do.
我能從你臉上看出來 你熱愛這份工作 I can see it in your face, you love what you do.
其實這工作真的很有意思 You know what, it's fun. It really is.
客人對我們來說是最重要的 And our number one priority is the guest.
因為客人 Because in the end,
是我們的衣食父母 they're all that matters.
如果我是老板 最想要的就是你這種人 That's the kinda person like you is what I wanna hire.
是什么激勵著你 What runs you?
是什么造就了今天這樣一個熱愛工作的馬庫斯 How did you get to be Marcus, this happy guy that's--
2011年在我還在上學的時候 Well, right when I was going back to school,
我家的房子 our house was hit
被臺風摧毀了 by a tropical storm in 2011.
-所以我們... -不會吧 - And we ended up-- - You didn't lose--
是的 房子沒了 Yeah, we lost it.
房子沒了 You lost the house?
然后我們租了八九個月的房子 And we rented a house for a good eight or nine months.
好的事情是 And good things come out of bad things.
我和我父親又去買了一棟房子 My father and I, we went and bought a house.
每個月都要還按揭 And I'm matching the mortgage every month,
我們只用了一半的時間就還完了 So we have it paid off in half the amount of time.
最終結果還是很好的 And it worked out for the better.
真的很好 It really did.
你和你父親一起買房子 You bought a house with your father?
我欣賞你 I like that.
高中的時候 When I was in high school,
我就和其他孩子一樣對一切都無所謂 I was one of those kids that just didn't care.
只想每天和朋友一起玩 I just wanted to have fun with my friends.
從沒想過讀書有多重要 I didn't realize the value of education, yeah.
直到發生了那些事 And after everything happening,
覺得不能再那么混下去了 I can't slack off.
得讀完本科 腳踏實地做點什么 I have to get a degree, I have to do something.
因為你不知道以后會發生什么 Because you don't know what's gonna happen,
就像2011年那樣 just like in 2011.
我對生活的感悟是 沒有什么是絕對負面的 My outlook on life is there really isn't negative things.
你總能從中學到某些東西 You learn something from everything.
我的目標是讀法律 My goal is to go for pre-law,
希望能留在這里 And I would like to end up as an in-house lawyer.
做一名法律顧問 I wanna stay here.
馬庫斯有著十分正面積極的態度 Marcus has a great, positive attitude.
聽了他如何自立 To hear his story, how he got back up on his feet,
還有跟他父親一起 got together with his father,
想辦法重新站起來的故事 and they pooled their resources and moved on.
這就像幾百年前 當冬天來臨時 Back hundreds of years ago when winter came,
莫西根人也是這樣艱難地 Struggles were similar for the Mohegan people.
所有人一起從小茅屋 Everybody moved from their wigwams
搬去大棚屋 都是為了生存 into a longhouse, and that was a way to survive.
準備好回去工作了嗎 You ready to get back to work?
你會習慣的 You're gonna get used to it.
真的很難 This is tough.
我感覺到很幸運 I feel extremely lucky that somebody like Marcus
有馬庫斯這樣的人在為我們工作 is out there working for us.
我不光是金神大賭場的董事長 So not only am I the chairman of the board for Mohegan Sun,
同時也是族里的笛手 but I'm also a pipe carrier for the Mohegan tribe.
婚禮我得去 I have to be there for weddings.
葬禮也得去 I have to go do ceremonies at funerals,
當有新生兒降臨 when a baby is born.
甚至是奠基的儀式 I have to bless land when we build on it.
這是一項很重要的傳統 It's a very important role.
這就是我們莫西根人 That's who we are, we're Mohegans.
我雖然也很想繼續我的臥底之旅 I'm really trying to concentrate on my journey.
有太多事等著我去做 I have so much going on,
但我還是得去一個朋友的婚禮 But I have a commitment to renew
做證婚人 one of my friend's wedding vows.
我握著你們的手 As I take your hands
用這塊皮革將他們綁在一起 and I tie them together with this leather,
這象征著你們永恒的愛 it's a symbol of unity and love.
到最后 At the end of the day,
最重要的 that is what is most important,
仍是保持我們的傳統 is maintaining our traditions.
如果不能進步 Our amazing casino destinations
我們的賭場事業就不會一直繁榮下去 can't continue to thrive if we don't continue to lead.
我看到了我們可以改進的地方 I've seen there are areas where we can improve.
所以我希望確保我的繼承人 So I need to make sure that my successor
知道我們所有的優點以及缺點 is aware of all strengths and weaknesses.
你們終于完成了你們的心愿 Now you have what I've always wanted:
一場屬于莫西根人的婚禮 a Mohegan wedding for Mohegan.
-謝謝 -謝謝你 - Thanks. - Thank you.
今天我要作為一名體育館工作人員在 Today I'm gonna be working as a chair crew member
康州安卡斯維爾的金神大賭場工作 at the Mohegan Sun in Uncasville, Connecticut.
安卡斯維爾是印第安保留地 Uncasville is reservation land.
是我們莫西根人的故鄉 This is where the Mohegan tribe lived all their lives.
這里的金神大賭場體育館是我們集團重要的一部分 The Mohegan Sun arena is one big part of our business.
體育館能同時容納一萬人 We have 10,000 seats in that arena,
能隨時將它從籃球場 And any given day we can switch from a basketball game
變成演唱會舞臺 to a rock show,
體育館工作人員的職責 And it's the chair crew member's duty
就是確保一聲令下 to make sure that everything goes on time
一切都能做得盡善盡美 and on cue.
我要找道爾頓 Looking for Dalton.
我就是 你好嗎 Hi, you found Dalton. How are you today?
道爾頓 體育館工作人員
道爾頓 你高興認識你 我是薩姆 Dalton, nice to meet you. I'm Sam.
我是這里的工作人員 I'm on the chair crew here at Mohegan Sun,
我們正在擺觀眾席 and we're actually setting up for a show.
今天的任務是擺好5 6 7區 We'll be setting up sections five, six, and seven today.
這些方框就是椅子 Those little boxes are actually our chairs.
-每場演出都不同 -每場都不同 - Every show is different. - Every show is different.
我們現在正在擺第六區 Right now we're working on section six.
這個板是你的參照物 Now the board is your guide
讓你能把椅子擺齊 As far as keeping things straight.
你就從后面拿椅子 You come in with your chair from behind
順著板來擺 And match up to the board.
薩姆 注意下一張椅子 The next chair, Sam,
你要抬起來 用這個洞把椅子連在一起 You're gonna lift to engage these two holes, okay?
這是固定裝置嗎 This is a locked unit?
沒錯 Yeah, these lock.
一般的演出大概需要兩個半小時來擺 Most shows it takes us about 2 1/2 hours to set up
差不多需要一千張椅子 Close to 1,000 chairs.
你們有延遲過嗎 Have you ever fallen behind?
有時候演出的人想檢查音響效果 Sometimes groups wanna make a sound check,
不想有外人在體育館里 And they don't want anybody else in here.
就會把我們趕出去 So we get kicked out,
我們就得抓緊時間把進度趕回來 And then we have to really chop that time fram almost in half.
你能想象演出要開始了椅子還沒擺好嗎 Can you imagine not getting these out when the doors open?
能 能 Right, right.
但這完全是安排的問題 But it's part of the planning.
如果管理層的人 A situation like this, it's probably better
能參與到演出方的議程中 If my floor supervisor's able to sit in on the meetings.
沒錯 Right.
了解到所有的信息 And gathers all that information.
就能在第一時間 And that's where that communication
與他們溝通 would really come in.
-那就能讓你輕松不少 -沒錯 - That changes your whole day. - Exactly.
聽道爾頓跟我講這種不合理的變化 It frustrates me to hear Dalton talk about
實在讓我很難過 how things change overnight.
而且他根本做不了主 And he's not part of the communication plan.
薩姆 我們現在就裝作 Sam, we're gonna act as if this group
工作人員要開始測試音響效果 gonna come out and do a sound check,
他們不想有外人在場內 And they don't want anybody in here.
只給我們15分鐘 They're gonna give us 15 minutes
去擺完所有的椅子 to finish what we have to do.
你擺中間我擺后面 You'll be doing the middle, I'll be doing the ends
只有15分鐘 In 15 minutes.
開始吧 Here we go, buddy.
肯定要遲了 Definitely slow.
可真響 That woke everybody up.
薩姆擺中間 我擺后面 Sam had the middle group. I had the end groups.
我來回跑著 I'm running from one side to the other doing this.
薩姆就在中間溜達 Sam's just traveling along in the middle.
-我剛剛還有點冷 -現在不了吧 - I was cold a little while ago. - Not anymore, right?
心跳越來越快了 Get my heart rate up, huh?
還剩五分鐘 Five minutes left.
薩姆累得不行了 Sam was way out of breath, you know.
我就告訴他“我們不能停下來” And I said, "Well, we gotta continue with this."
那批人快要到場了 薩姆 Those folks are coming, Sam.
他在周圍團團轉 He's running circles around me.
我氣喘吁吁 上氣不接下氣 I was out of breath, and I was huffing and puffing.
而他卻顯得格外輕松 And he just made it look so easy.
讓我看看還有多久 Let me see what we got for time.
兩分鐘二十三秒 2 minutes, 23 seconds over.
現在薩姆還要繼續擺椅子 Right now Sam has got a little bit more road work needed on the chairs.
我就這么說吧 Let's put it that way.
你今天感覺如何 How did you feel about today?
很累 工作量很大 Tired. It's a lot of work.
對 這是體力活 Okay, yeah. Yes, it's physical.
我就是這樣為打網球保持體形的 That's how I stay in shape for my tennis.
我是個鐵桿網球迷 I'm a big tennis fan.
我的遺愿是去溫布爾頓 And my bucket list stuff is to go to Wimbledon
觀看溫布爾頓網球賽 and see the Wimbledon Tennis Tournament.
這聽起來有點瘋狂 It sounds a little crazy to go to--
-那是在... -對 是在倫敦 - That's over in-- - Yeah, that's over in london.
我總是跟別人說 I always tell people,
你達成一項目標之后 要再設定另一個 You get to a goal, you just set another one,
然后去實現 因為實現目標的過程 and take that-- 'cause it's the journey that--
是最有意思的 the journey is the fun part.
我現在退休了 我之前是位工程師 I'm retired now. I'm a retired engineer.
我有機械工程學的學位 I have a degree in mechanical engineering.
我做了多年工程師 I've been an engineer for many years.
我在艱苦地區長大 I grew up in a rough area,
但卻有機會接受良好的教育 but I was able to get a good education
在我父母的幫助下 With the help from my dad and my mom
有他們激勵我 pushing me, you know.
這是最重要的 That becomes paramount, you know?
能擁有這樣的父母真好 It's good that you had them, yeah.
我在2007年的時候失去了父親 I lost my dad a few years back, in 2007.
我要前往巴巴多斯為他下葬 And I actually had to go to Barbados to bury him.
失去父親很讓人難過 Never easy losing a father.
沒錯 No, it's not.
他是我生命中的一位偶像 Of course he's one of my idols in life.
不知道你有沒有偶像 I don't know if you have any idols.
我父親也是我的偶像 Oh, my father, he was mine too.
我當時真想跟他敞開心扉 I really wanted to open up to him right there
告訴他 我也很懷念自己的父親 about how much I miss my father too.
你去巴巴多斯... Do you go to Barbados and--
我上次為父親掃墓 Last time I visited my dad's grave
是在2010年 我得回到美國 was, like, 2010, and I've gotta get back,
因為我還想對父親的墳墓 because there's some other things I wanna do
進行改造 with my dad's grave.
此次臥底之旅 This journey that I'm on
教會了比我想象中更多的東西 is teaching me more than I ever expected.
我本想親眼見證使公司正常運轉的 You know, I wanted to come see all the parts
各個部分 that make it run fine.
我沒想到像道爾頓這樣一位員工會走進我心里 I didn't expect a guy like Dalton to get into my heart.
該走了 It's time to go.
下去接著干嗎 Go back down there and do some more work?
對 接著干 Yes, gotta do some more work.
我對所有員工對公司的付出表示感激 I appreciate all the hard work that all of our employees do for us.
像梅蘭妮 馬庫斯 阿曼達和道爾頓 People like Mellanie and Marcus and Amanda
這樣的員工 and Dalton.
是他們造就了公司今日的成功 They are the reason why my tribe survives today.
我們還要做些什么 All right, where'd we leave off?
我準備好要擺這一排的椅子 I was getting ready to do this row here, I think.
下節預告 Coming up,
員工們以為他們將決定薩姆是否有資格 the employees think they're going to decide whether or not Sam
開展自己的生意 deserves his own business.
當老板揭露自己的真實身份之后 How will they react when the boss reveals
他們將作何反應 his true identity?
我是布魯斯·"兩條狗"·波茲森 I'm Bruce "Two Dogs" Bozsum.
天吶 Oh, my God.
我為期一周的臥底生活終于接近尾聲 My week undercover has finally come to an end.
我卸下薩姆·史弗朗的面具 Sam Shefron is finally gone,
回歸布魯斯·波茲森的身份 and I'm back to being Bruce Bozsum.
我把本周所有與我共事過的員工召集起來 I've called all the people I've worked with this week
到山托克堡與我見面 to meet me at Fort Shantok,
位于康乃狄克安卡斯維爾的神圣莫西根之地 Sacred Mohegan land in Uncasville, Connecticut.
我的員工們還以為他們來到這里 My employees think that they've been called here
是要對我的表現給予反饋 to give feedback on whether or not
看我是否有資格進入比賽的下一輪 I deserve to move on to the next round of the competition.
他們不知道自己前來的真實目的 They have no idea why they are really here.
-你好 -你好 - Hello. - Hi.
-你好嗎 -很好 你好嗎 - How are you? - Good. How are you?
你對薩姆作何評價 So what do you think of Sam?
他工作很努力 He was a hard worker.
可以接受調教 Trainable.
你認出我了嗎 Do you recognize me?
沒有 No, I don't.
你是薩姆 好吧 不是真正的薩姆 Sam. Well, not really Sam.
"兩條狗" Two Dogs?
我是布魯斯·"兩條狗"·波茲森 I'm Bruce "Two Dogs" Bozsum.
-我是公司董事長 -布魯斯·"兩條狗" - I'm the chairman. - Oh, Bruce "Two Dogs".
沒錯 Yes, sir.
天吶 Oh, my God.
你聽說過《臥底老板》這檔節目嗎 Have you ever heard of a show called Undercover Boss?
天吶 Oh, my God.
老板到公司做臥底 The boss was there undercover.
天吶 Oh, my God.
阿曼達 我認為你的工作很出色 Amanda, I think you do such a great job,
給我留下了深刻印象 and I'm impressed by you.
謝謝 Oh, thank you.
但令我失望的是 由于平板電腦的問題 But I was disappointed to see that your service
你的服務無法達到你希望的 couldn't be as good as you wanted it to be
-那么出色 -對 - because of the tablet. - Yes.
好吧 我們的機器死機了 Okay, our machine here shut down.
所以要重啟 So we have to restart it.
有時候這會拖慢服務速度 Sometimes it slows down service.
我將保證馬上改善這個現狀 I wanna make sure that that's gonna get fixed immediately.
我要為所有的平板電腦升級新軟件 I'm upgrading all the tablets with new software,
這樣會提高服務速度 and that will get things working faster.
太棒了 這樣所有員工都能受益 That's fantastic. That would benefit everybody.
我太開心了 That makes me very happy.
我以前從未發現制服對于你們的重要性 Also I never realized how much uniforms meant to you.
所以你將成為酒水服務員制服的 So you're gonna be one of the decision makers
決策者之一 for beverage server uniforms.
天吶 姑娘們肯定會非常開心 Oh, my God, the girls are gonna be so happy.
阿曼達 我記得你的夢想 Amanda, I remember your dream.
-你想成為一名糕點廚師 -對 - You wanted to be a pastry chef. - Yeah.
我想幫助你實現夢想 I wanna help support your dream.
就在康乃狄克州的金神大賭場 Right here at Mohegan Sun in Connecticut
-我們有一位林恩·曼澤爾主廚 -嗯 - we have Chef Lynn Mansel. - Okay.
他因制作世上最精美的糕點 He's known all around the world for creating the most beautiful pastries
而享譽全球 that anyone has ever seen.
我希望你 And I would love for you
能來到這里 費用全包 to come here, all expenses paid,
-當面接受林恩·曼澤爾主廚的 -天吶 - and you can train side by side... - Oh, my God.
悉心指導 with Chef Lynn Mansel.
太不可思議了 That's unbelievable.
我不希望你自己單獨接受培訓 I don't want you to do it alone.
所以我想讓你妹妹過來陪你 So I want your little sister to come with you.
太棒了 That's amazing.
太棒了 謝謝 That's amazing. Thank you.
我還想為你做一件事 There's something else I wanna do for you too though.
我要給你兩萬塊 I wanna give you $20,000
開辦自己的生意 to start your business.
你在開玩笑吧 Are you kidding me?
-真的嗎 -真的 - Really? - Really.
太不可思議了 謝謝 That's unbelievable. Thank you.
布魯斯徹底改變了我們的生活 Bruce just absolutely changed our lives.
我們可以接受教育 I mean, we're gonna be able to go to school.
還可以開自己的面包店 We're gonna be able to open our bakery.
我們可以實現所有的夢想 We're gonna be able to do everything that we wanna do.
-你在發抖 -謝謝 我知道自己在發抖 - You're shaking. - Thank you. I know I'm shaking.
我做夢也想不到 Even in my wildest dreams I would have never dreamed
我會遇到這等好事 of all these amazing things happening.
馬庫斯 我很高興能與你共事 Marcus, I'm so happy I got a chance to work with you.
我喜歡你的各個方面 You know, I just love everything about you.
謝謝 Oh, thank you.
我壓力很大 你看到了 I was stressed. You saw that.
事情好多啊 There's a lot happening.
看 他又在呼叫你了 See, he's calling you again.
我根本就沒聽到 I didn't even hear that.
事情簡直太多了 There's way too much going on.
你具備了我希望在金神員工身上看到的 You're a shining example of what I look for
所有優秀特質 in every Mohegan employee.
你會激勵別人 You're a motivator.
我希望你能來到公司總部 And I would love to have you come to headquarters
在關于員工的市民大會上 and be one of our speakers at one of our town hall meetings
做一名發言人 that we do with the employees.
我很樂意 這是我的榮幸 I'd love to. That's an honor.
令我感到震驚的是你對我說 What blew me away was you said,
"我想取得法律學位 "I wanna go get my degree in law,
然后再回到金神大賭場工作" and I wanna come back and work for Mohegan Sun."
沒錯 我想這么做 Yeah, I would love that.
我感覺你是公司大家庭中的一員 I feel like you are a part of a bigger family here.
謝謝 Oh, thank you.
你遇到了一些不幸的事情 And you've had some-- some terrible things happen.
我是指熱帶風暴 I mean, the tropical storm.
這件事對我們的生活造成了負面影響 That put a damper on our lives.
但無論發生什么 生活都要繼續 But it's about just keep on going no matter what happens.
馬庫斯 為法學院攢學費肯定不容易 Marcus, it's gotta be tough saving for law school,
而且你還要還抵押貸款 and you've got a mortgage.
我要給你四萬五千塊 So what I wanna do is give you $45,000
這樣你就可以專心攢學費了 so you can focus on saving for law school.
天吶 Oh, my God.
我從未經歷過這么大的改變 I've never had that big of a break before.
天吶 That's--oh, my God.
這是你應得的 You deserve it.
天吶 Oh, my God.
謝謝 Thank you.
謝謝 我非常感激 Thank you. I really appreciate that.
我感覺棒極了 I'm feeling amazing.
兩條狗給了我四萬五千塊 "Two Dogs" giving me $45,000
這是我經歷過最大的變化 is the biggest break I have ever had.
非常感謝 Thank you so much.
這會為我減輕巨大的負擔 It's going to take a huge load off my shoulders.
我會直接用這筆錢還貸款 It's going right towards my mortgage
這樣我就能開始攢學費了 so I can start saving for law school
比我預期中快得多 and get there ten times faster than I expected.
梅蘭妮 你就像是我的女兒 Mellanie, you felt like a daughter to me.
我很喜歡你的性格 I love your personality.
謝謝 Thank you.
我也聽到了你的顧慮 I also heard your concerns.
唯一的殘疾人通道 So the only handicap access--
這是唯一的殘疾人通道 That's the only handicap access.
有不少人在這里摔倒 There's been several people that have fallen here.
我現在就會著手做這件事 So that's something I'm working on right now,
在整個區域增設殘疾人通道 to have more handicap ramps put on that whole section.
謝謝 Thank you.
梅蘭妮 有件事你需要去完成 Mellanie, there's something you need to finish.
我想幫你拿到普通同等學歷證書 I wanna help you get your G.E.D.
也就是說我要幫你交學費 That means I wanna pay for it.
我會讓你請假去上課 I wanna make sure you have the time off.
還會為你雇一位保姆 I wanna make sure you have a babysitter.
我會為這些事情買單 I wanna pay for those things.
好 All right.
你會像親生女兒一樣令我驕傲的 You'll make me proud just like you're my own daughter.
我會的 謝謝 I will. Thank you.
我聽說了 I heard your story
你已經挑選好婚紗的事情 about your wedding dress that you've already picked out.
謝謝 Thank you.
沒錯 我確實挑好了 I do. I do have it picked out.
我想幫你 I wanna help you.
我要給你一萬塊 I wanna give you $10,000
這樣你就能擁有自己夢想中的婚禮 so you can have your dream wedding.
我簡直不敢相信會發生這種好事 I can't even believe this is happening right now.
謝謝 Thank you.
不客氣 You're welcome.
這是你應得的 You deserve it.
關于醫藥費 So medical bills.
我要再給你一萬塊 I wanna give you another $10,000
支付你所有的醫療保險費 to cover all your expenses for health insurance,
這樣就能保證你和寶寶的健康 so your baby's healthy, so you're healthy.
好事接二連三 This is a lot to take in.
我還要為你女兒準備一萬五千塊 I also wanna put $15,000 away for your daughter,
作為她的大學基金 so she has a college fund.
謝謝 Thank you.
我最大的顧慮解決了 My biggest fear is gone.
我會擁有醫保 I'm gonna have health care.
我不必擔心女兒受傷了 I don't have to worry about if my daughter gets hurt.
我可以帶她去醫院 而不必擔心費用問題 I can take her to a hospital and not worry about it.
三萬五千塊改變了我的人生 $35,000 is life-changing.
我沒想到 And for it to happen to me,
會發生這種好事 it's unexpected.
我對此很感激 And I'm very thankful for it.
道爾頓 與你共事 Dalton, working with you,
-我了解到你是個多么出色的人 -謝謝 - I learned what a great person you really are. - Thank you.
-你提出了幾個需要改進的地方 -對 - You brought up a few things that need fixing. - Yes.
如果我的樓層主管 A situation like this it's probably better
能夠參與會議 收集相關意見 if my floor supervisor is able to sit in on the meetings
那樣大概會更好 and gathers all that information.
我會理解改善這個情況 I wanna fix that immediately.
我會保證讓你的主管們 I wanna make sure that your supervisors
參加此類會議 are in those meetings,
這樣他們就能了解賭場狀況 so they know what's happening.
對 謝謝 Right. Appreciate it.
這都是因為你 That's because of you.
非常感謝 Thank you so much.
道爾頓 我想幫你完成一項遺愿 Dalton, I want you to knock something off your bucket list.
天啊 Oh, boy.
我要給你一萬塊 I wanna give you $10,000.
我想讓你拿這筆錢去溫布爾登 and I want you to take that $10,000 and go to Wimbledon.
謝謝 Thank you.
我被你感動了 I was touched, you know,
就在你開始談論自己父親的時候 when you started talking about your father.
在我心里分量最重的就是我父親 The greatest thing in my heart is my father.
我也是 Same here.
雖然我們剛剛認識 I know we've just met,
但我卻感覺我們就像兄弟一般 but I feel like we're almost brothers.
沒錯 Agree.
我想為你父親的墳墓豎一塊墓碑 I wanna help you mark your father's grave.
我想付墓碑的錢 I wanna pay for a headstone.
好 太棒了 Okay, wow.
我希望它能特別一點 I want it to be special.
我想帶著你的兄弟姐妹過去 I wanna take your brothers and your sisters there.
我... I--
莫西根部落已經指定我為主持人 The Mohegan tribe has appointed me a pipe carrier,
我主持過不少儀式 and I do a lot of ceremonies.
如果我能與你的家人一起 I would be honored if I could join your family
在你父親的墳墓前舉辦一場悼念儀式 and do a ceremony at your father's grave
向他致敬 我會感到很榮幸 to pay respect and to honor him with you.
你... You are--
我很感激 I appreciate it.
他不僅要幫我 I have chills about the fact
為我父親豎一塊墓碑 that not only is he gonna help me
而且還要參與其中 get a headstone for my dad,
這讓我激動不已 but he also wants to come to be a part of that.
他們已經給予了我太多 They have given me way more than I could ever imagine,
我非常感激 and I am extremely thankful and humbled.
數周之后
阿曼達與妹妹極為重視公司行政糕點主廚的培訓
以便她們能在威爾克斯-巴里市開最棒的面包店
馬庫斯為能還清一半抵押貸款而感到興奮
并留有足夠資金用于攻讀法學院
梅蘭妮喜歡做全職的所有新待遇
她的夢想婚禮將于數月后舉行
這個夏天 道爾頓將在父親位于巴巴多斯的墓地里 豎一塊自己設計的墓碑
并終于能在球場邊的位置觀看今年的溫布爾登
兩條狗結束了自己作為董事長的第二任期
享受著與長孫小布魯斯的天倫之樂