morning greetings
dialogue 1
good morning Paul hi good morning you're
so early today yes traffic wasn't much
today
so I made it to the office earlier I see
how long does it take you to reach the
office every day well about an hour or
so
Wow that's quite a long journey do you
drive a car no I take the public bus
it's safer
you're right but I get up a little late
that gives me no other option but to
travel by scooter well both have
advantages and disadvantages
dialogue to
hi Jane how are you doing this morning
I'm alright thanks just a little tired
you worked overtime last night yeah I
got home at about 2:00 oh you're really
a workaholic well if there's anything I
can do for you let me know thanks I
really appreciate that
saying goodbye
dialogue 1
well I think it is time to call it a day
me too I'm beat what time do you want to
meet tomorrow morning is 7:30 okay oh no
too early
what about 8:30 it is great for me okay
see you then
dialogue to
come on Cindy let's go it's 5:30
you're terribly late oh I'm nearly ready
I've got to finish this report for
tomorrow's meeting how long will you
finish it about 15 minutes but I had
better head off
I'm meeting my husband for dinner is he
coming to pick you up no we'll meet at
the restaurant I've got to go now
enjoy your evening Thanks goodbye
having lunched together
dialogue 1
it's time for lunch let's go okay
I'm hungry where do you want to go for
lunch I'm bored of the canteen how about
going out for lunch okay but where shall
we have lunch let's go to the food stall
there's a good one just around the
corner
everything looks tempting that sounds
good
I'd love to try okay let's go
dialogue to
hey John do you have the number for that
restaurant on the street corner yes hold
on a second
here it is eight eight eight nine six
one two five four great thanks
are you ordering takeout food yes do you
want something I've got no idea what do
you want to have hamburger with beef and
fruit juice um could you pick me up a
chicken salad sandwich and a large Diet
Coke no problem but do you have any cash
on you I don't think I have enough yes
here you are okay
shopping together
dialogue 1
how about going shopping this weekend if
you're free okay
is there anything that you want to buy
nothing in particular
I just haven't gone shopping for a long
time me neither
where shall we go what about going to
women's streets there are a lot of
clothes stores there okay I haven't been
there before when do you want to go
Saturday then we can rest on Sunday
where do you want to meet up how about
at the Dongdaemun subway station it's
near to the women's street all right
see you then
dialogue to
Peter do you have any plans after
finishing work
I shall go shopping I need a lot of
things to furnish our new house but I
don't know where to go can you give me
some advice sure what kinds of things do
you need well I need kitchen utensils
bathroom accessories cleaning and
laundry accessories things like that
then I suggest you going to Kmart or
Walmart they are very large discount
department stores the prices are very
good and you can find everything you
need for the kitchen and bathroom that's
great
when do the stores close about 10 p.m.
why don't we go together
okay let's go
working overtime
dialogue 1
we have to work overtime today why don't
we leave it for tomorrow today is the
deadline let's get it done even if we
have to stay up all night I'm game
do you often work overtime yes really
don't you'd get very tired after a while
I've been accustomed to it oh by the way
do we get overtime pay
of course it's 1.5 times for workday
overtime and two times for weekends
dialogue to
Mary can you work late this afternoon
why I don't understand I hate to do this
to you but I have to ask you to put in
some more overtime did I make any
mistakes
no just some extra work does it have to
be done this afternoon mr. Fairbanks
I've already made plans well I would
have preferred to do it today but if
you've already made plans we can do it
tomorrow I'd appreciate that sir how
long do you think you'll need me to stay
about two hours and you can take some
time off some other day later
covering for somebody
dialogue 1
could you cover for me on Friday what's
up John sister's getting married this
weekend aren't you scheduled to be on
call yes but my mother-in-law will come
this Friday I have to go to the station
to pick her up you are so busy this week
all right I will cover for you on Friday
dialogue to
can you cover me for a while I think so
well where are you going I'm going to
the post will you come back this
afternoon
yes I'll come back as soon as possible
okay don't worry I'll take care of the
business for you answering the telephone
a log one
may I speak to mr. John I'm sorry mr.
John is at a meeting now who is this
speaking please
Peter how long will the meeting take
about two hours may I give him a message
please tell him Peter called okay no
problem I'll ask him to call you as soon
as he comes back that's great thank you
bye bye
dialogue to
hello can I speak to Lisa hold on please
I'll ask her to receive the call
I'm sorry she's out at the moment I see
may I leave her a message then sure
what's your name and number Mike my
number is eight five nine two three one
zero six and what's the message tell her
I have something urgent for her and
please ask her to call me back as soon
as possible yes I will
passing on the message
dialogue 1
hey Mike what's up somebody called you
five minutes ago who was that
let me see well bill is there anything
urgent I don't know he said he would
call you later I see thank you not at
all
dialogue to
there was a phone call for you when you
were out for lunch
oh is it mr. Jung yes What did he say
he said he was in Beijing anything else
well he wanted you to give him a call as
soon as possible
what's his number well five six seven
eight four four five five thank you very
much
welcoming newcomers
dialogue 1
good morning Sally good morning mr.
Robin I'd like you to meet our new
colleague Andy nice to meet you Andy me
too
Sally Andy is a newcomer so I hope you
would help her as far as you can
of course well Andy if there's anything
I can do for you let me know thank you
very much I'm new to the working world
and would appreciate your help that's
all right I'll try my best
dialogue to
hi here my name is Ted you're new around
here yes my name is Eric welcome aboard
this is your seat some office supplies
have been prepared Thanks you are so
thoughtful
here's your computer if there are any
problems with the computer you can
contact shaly the network administrator
how can I contact him this is the
contact information for the entire staff
Shelly's extension number is on the list
as well as mine okay thanks the printer
copier fax and water dispenser are over
there is there anything else I can do
for you not at the moment thank you
asking for help
dialogue 1
may I bother you mr. Li I want to ask
you a question what can I do for you I'm
translating a Chinese letter to French
and there are a few sentences I don't
know how to translate could you kindly
give me some advice
let me see well they are also a bit
difficult for me when do you need it if
time allowed I think I need to consult a
dictionary to make sure I hope I could
complete it by the end of the day the
boss said he needed urgently no problem
I will give you the answers in an hour
dialogue to
Hisle do you have a free moment sure
what's up would you come with me to
supply I've got to pick up a load of
stuff and I'm afraid I can't carry it
all okay let me just grab my coat
thanks I appreciate the hand I'd have to
make two or three trips on my own don't
mention it
I'm glad to help asking for opinions
dialogue 1
Roger I'd like to hear your opinion
about my design before I hand it in well
it was good overall but I think you need
to make some small changes what should I
do
how do you like changing the color to
light blue it maybe looks more justified
good idea I'm going to do it at once
good luck just speak with more
confidence in yourself
dialogue to
excuse me mr. black what do you think
about my project
I'm very sorry Kelly I think you'll have
to redo it redo it why it's not very
good but I really don't see the value in
doing this entire project over from
scratch it would take a lot of work
that's certainly true but that's what
this job is all about Kelly there's no
doubt that this project is unacceptable
I agree
but I think that we can handle the
problem by making a few major changes
I'd appreciate it if you would give me a
chance all right Kelly
I'll give you until this afternoon at 2
o'clock to produce a satisfactory piece
of work otherwise you'll have to redo it
teamwork
dialogue 1
My dear colleague we have a new project
to do how many people will be charged in
this project the four of us are supposed
to be working as a team on this project
great I like the teamwork all of us can
make the most of ourselves in that way
new ideas will explode yes I agree with
you definitely that is why I prefer it
to working independently what's the
first step as usual we will have a small
meeting to allocate tasks but Lucie and
Jane are absent now is it possible to
have the meeting at 2 o'clock this
afternoon ok I will inform them
dialogue to
how is your new work fairly well how do
you like your new colleagues they are
all pretty easygoing good you should get
along with others friendly and work
together in teams yes it is a friendly
place to work in addition they all
consider me as little sister and always
help me on the work I'm so happy to hear
what you say I will try my best to
complete my first task successfully good
luck thank you
panel discussion
dialogue 1
good morning everyone the main thing I
want to discuss today is how to solve
the problem of redundancy what are your
opinions I think the best course of
action would be to reorganize the
company and streamline the workforce but
the problem with the solution is that it
would make a strong impact only by this
way can employees perform efficiently
and enthusiastically and thus make our
company prosper how do you deal with
those who will be laid off we could
provide them with a fair compensation
package you do have a point I suggest we
put this issue on the vote I go along
with that all those in favor raise your
hand
dialogue to
good afternoon everyone sorry about the
short notice what will we talk about I
was just informed that the board has
accepted the project we applied for I'm
getting the milestones revised right now
and I need to know who's available for
the project team which kind of person do
we need we need an experienced reporting
analyst John is our best choice for this
type of project when can he join in the
team
I'll offload some of his current
responsibilities so he can start almost
right away fine since we are under
tighter time restraints I'll need
someone to assist me with workflow
management who do you think is the
suitable one Phillip is my choice he is
just finishing another major task
falling into conflict
dialogue 1
Linda I just can't stand Mary anymore
please tell me what's happening between
you and her perhaps I can give you some
advice
I've only been on the job for a few days
and she is so hard on me Oh what do you
think about it she wants me to be
perfect but I need time anything else
she's always criticizing me it's not
fair
I'll talk with her
dialogue to
I'm really fed up with Helen why hasn't
the management fired her yet
the management couldn't fire someone
just because they gossip it's not only
that she spread rumors but she also
tries to start problems among other
employees you will always have such
co-workers why am i down on my luck you
shouldn't be so negative you only say
that because you don't have to work with
her everybody has his strengths and
weaknesses so has Helen I hope to have a
perfect coworker to work together
claiming apologies
dialogue 1
Lucy why did you do that what's wrong
you uploaded my essay on the internet
without my consent
I think it is so good that more people
should read it but it is not my intent I
really don't understand why you did it
just depending on your own feeling I
think you would have the same feeling as
me don't you think you should apologize
to me okay I would like to say sorry to
you I hope you won't make the same
mistake next time it gives me a lesson
this time I will remember that
dialogue to
Mary did you take my camera yes you were
answering the phone just now so I took
it without interrupting you but you
should tell me after I hang up I forgot
it's not an excuse I have looked for it
for a long time what you did caused me
trouble
I was not intentional you must apologize
for that I'm sorry please forgive me
colleagues promotion
dialogue 1
I'm so happy to hear about your
promotion congratulations thank you
what are your responsibilities with this
new position I'm in charge of the
marketing department so I should call
you marketing manager from now on you
are kidding again to be honest this
promotion came as quite a surprise you
are efficient you deserve it
dialogue to
have you heard the news that Robin will
be promoted to general manager there is
some gossip about this
most people believe he will surely get
the position yes as a competent section
manager he has shown the potential of
managing the whole company I also think
you are a prospective boss
really I feel flattered nothing is
impossible just try your best and have
confidence in yourself colleagues
leaving
dialogue 1
Mary I've heard you want to quit yes I
handed in my letter of resignation
yesterday
could I ask why you want to quit I've
already been here for too long I think
it's time to move on
where do you want to go I will go to X
company have all the formalities been
attended to yes I will get to work there
tomorrow please still stay in touch with
us I will
dialogue to
Philip I will tell you some
earth-shattering news what bill was
fired you are pulling my leg it is the
truth when did that happen I don't know
exactly I found out today that's really
rockin news yes why do you think he got
fired he is friendly alright but I don't
think he is very competent
colleagues suffering from illness
dialogue 1
you don't sound very good I've just got
a sore throat are you okay
fine it is too dry in Beijing drinking
more water that will be good for you yes
but I don't like pure water then let's
have some green tea good idea
Thanks
dialogue to
you don't look well what's wrong with
you I have a pain in my insides I wonder
if I ate something bad yesterday do you
lose stomach yes do you need taking some
medicine I just have a kind of medicine
special for diarrhea it is efficacious
I would appreciate for that take a seat
and have a rest I'll get you the
medicine and some hot water
colleagues birthday
dialogue 1
I remember today is Sofia's birthday
today is April 10th
yes it's Sofia's birthday I paid all my
attention to the preparations for the
meeting recently and forgot to buy a
gift for her totally is it good to send
her flowers we could ask the flower shop
to send us and we'll get soon great
Sofia likes Lily I will give the flower
shop a call which color does she prefer
maybe white
dialogue to
Lisa happy birthday
Thanks this is the latest intensive eye
cream it is a gift for you I'm too happy
to say any word to you you're welcome
now I'm using it it focuses skin's
energies on repairing of eye area
wrinkles the eye area wrinkles are
really big problems I am also looking
for a suitable product you could try
this one okay thank you very much
colleagues wedding
dialogue 1
why didn't you come to work yesterday I
got the marriage certificate yesterday
what a surprise it is congratulations
thank you
so you are married man yes you'll never
see a bachelor in the office anymore
when do you plan to hold the wedding
ceremony this October will it be held in
Beijing yes I hope you will attend at
that time I'll come for sure
dialogue to
congratulations thanks a lot for
attending our wedding ceremony you are
the most beautiful bride really I'm so
happy to hear that as Chinese people say
a woman has the most beautiful face
during her wedding ceremony it's
certainly true I'm sure you will be more
beautiful in your wedding ceremony I
hope so
I'm delighted to see you are so happy
may fortune smile upon you in your new
life together it is nice of you I'm
moved
declining love
dialogue 1
Helen do you have a few minutes now
what's up if you don't mind I'd like to
ask you a question just go ahead
as you know I'm single could you be my
girlfriend
it's exceedingly sudden and unexpected
thank you for your love however I have
no plan for that kind of thing
forgive me for my venture please it
doesn't matter we are still friends
aren't we
of course
dialogue to
Lucy I'd like to talk something with you
what's the matter why are you prunes and
prism today I don't know how to express
myself it's not your style speak out
directly I hope you can be my girlfriend
John are you kidding me it's not April
Fool's Day I'm not kidding I'm serious I
consider you as my good friends at all
times so I know what you mean
don't I have any chance I think we'd
better be friends
borrowing
dialogue 1
Susan could I bother you some minutes
sure what's the matter I want to buy a
house with a mortgage I've heard about
that I must pay 30% of the purchase
price for that house firstly then pay
the monthly installment is that what we
call down payment yes but I don't have
enough money I want to borrow some from
you and I will give you in this November
how much do you want 20,000 un okay I
will give it to you tomorrow after
drawing from the bank I really don't
know how to thank you just my pleasure
dialogue to
Philip could I borrow your car what's
wrong with yours I was just about to
leave but I found there was no petrol in
the car okay where will you go
I will go to be company to send some
materials to Jessica
fortunately you found that beforehand
otherwise it is trouble to know on the
way yes
where did you park to your car on the
left side of the underground parking
garage a black car what's the plate
number J n one two three four
reporting work
dialogue 1
excuse me may I come in yes please mr.
John this is the project plan you asked
me to make okay you did it rapidly thank
you could you introduce me the main
parts of the plan of course the plan
includes three parts the first part is
the background of the project the second
part is the steps and the last part is
the expected result good I got the main
points of it do you have any suggestions
after I read it in detail I will tell
you my opinion okay I will alter it
according to your opinion please wait
for my call
dialogue to
mr. Paul do you have time now yes do you
remember the agent we met last time sure
what's wrong
we had a long meeting this Monday he has
agreed to the items of the draft
agreement we apply that's good
the agent does he seem reliable to you
yes I think so he's got a lot of
experience okay when is your next
meeting with him we're meeting him this
Wednesday just to sort out some final
details fine let me know what happens of
course make everything clearly and then
we will decide the time of the signing
ceremony I see
accepting assigns work
dialogue 1
good morning this is the first day for
you to work here
I hope you'll like your job good morning
miss Lucy I'm a newcomer and I've got a
lot need learn from you you'll spend
most of this week to be familiar with
all the work in the office would you
please tell me what is the particular
work to me the main duty is to keep the
file in order is there anything else I
should do yes you are responsible for
answering the calls then transferring or
taking messages okay if you have any
questions you can ask me at any time
dialogue to
Linda I have something important to
discuss with you what's up do you know
we will have products analyzing meeting
tomorrow yes I know
Mary is making preparations for that
don't bring it up
Mary is too careless to arrange someone
to take minutes do you have any idea you
need to leave your job at hand you will
take meeting minutes tomorrow which is
the top priority okay what need i
prepare nothing special I advise you to
bring the recorder pen in case of
emergencies
being praised
dialogue 1
Jacque you really did a good job this
time you flatter me it was really a
challenge to me but you did it and did
it well thank you for saying so your
project made much profit for the company
if not having the support from you I
couldn't have got the achievement the
board decided to give you a bonus I
would appreciate that
dialogue to
mr. Smith how about your visit my visit
has proved to be a fruitful one great I
think half of the credit should go to
you you are exaggerating you work with
high efficiency never did I expect you
to finish it in such a short time I'm
really glad to hear these I will
recommend you as the office director I
will treasure the opportunity I'm sure
you will do better than the current
director
explaining faults
dialogue 1
Lucey how is the construction work of a
supermarket going I'm afraid there will
be a delay of two weeks what's holding
things up the supplier didn't provide
the construction materials we need on
time can I ask who is in charge of the
matter I'm sorry it's my fault since
these things happen what have you done
to change the situation
I put in advertisement on the newspaper
and found a new supplier
when will it be handled next Monday
dialogue to
did anybody receive a printer last week
yes I got it and I signed the delivery
note where is the delivery note in my
drawer don't you know that's the only
proof the Accounts Department has that
the goods were delivered I didn't
realize I should have given it to them
as soon as it arrived I'm terribly sorry
you've had a searching high and low
ever since the invoice arrived the
trouble is that I don't know anything
about these documents and I thought it
was just a receipt
making proposals
dialogue 1
excuse me manager what's up Phillip I
have a proposal to increase our sales do
you have any particular plan we should
increase our expenditure on advertising
through advertisements we can make our
products well known to everyone I see
what you mean
the conditions at present make
worthwhile the expense of advertising so
I suggest allowing advertisement
department a subsidy of 10000 UN for
strengthening our publicity good idea
could you write down your proposal to a
report sure dialog -
in my opinion we are going to have a
problem about the budget how is the
problem according to the factory it will
cost about 30 percent more than
initially projected it is said that we
underestimated the cost but if sales go
as well as they should that's still well
within our profit margin what do you
mean in other word proceeds from the
sales of the first order will easily
cover the cost of the second order
I see we only need a budget increase for
the first order exactly we must report
it to the financial officer because all
budget decisions must be approved by him
asking for resignation
dialogue 1
excuse me may I come in yes please I've
made a tough decision mr. Phillip here
is my resignation
could you tell me why you made this
decision I've been trying but I don't
think I'm up to this job are you certain
yes it is my decision after deep
consideration okay
good luck thank you dialog -
mr. Paul I'm sorry to bring up my
resignation at this moment but I've
decided to study abroad which University
will you go the Cambridge University
that is a university with prestige and I
believe you will get a lot I think so it
is really a good chance for me
absolutely when will you leave I will go
in August because the new semester will
begin in September well before you leave
deliver your works to Jane yes I will
tell her how to do okay
applying for job transfer
dialogue 1
may I come in mr. Brown all right come
in please
I want to talk with you about my job
what's wrong I want to leave the
personnel department do you think I
could put in for a transfer which
department do you want marketing
department why do you want to do this
there is no room for the kinds of career
growth I would like to have I want my
work to be recognized and rewarded okay
I will think about it
dialogue to
Paul I always like to get to the point
and I'm not going to beat around the
bush yes please
frankly speaking I'm not very pleased
with my job now
really why do you think like that I
found that the colleagues of mine were
not easy to work with and what I do seem
so boring have you been doing your best
yes
so I want to work somewhere else I mean
a different sort of job I think I
understand how you feel
I'm glad you told me I will try to fit
you in somewhere else
being fired
dialogue 1
Betty could you come in I'd like to have
a word with you what's up well it's hard
to say but I'm sorry to tell you that
our company decided to fire you
what fire me concerning your work
performance during this year the board
is not satisfied with your work
attitude in what respect if you don't
mind telling me your work attitude is
not active and the results seemed to be
frustrating could you give me another
chance
I'm sorry it's all been decided
dialogue to
manager did you call me yes I'd like to
talk with you what's the problem I'm
afraid you are the problem what do you
mean you are fired why your work doesn't
meet the quality that we require for our
employees additionally you don't work
well with the other employees if it is
that important to you I'll make a point
of getting along with them it's too late
we are downsizing our workforce I don't
think that's fair
asking for leave
dialogue 1
excuse me manager I wonder if it is
possible for me to ask a half day off
tomorrow what's the matter
I must have driving tests tomorrow have
you passed the written exam yes I passed
it last month
well the driving test will be tomorrow
morning or afternoon it should be
tomorrow morning we will have a regular
meeting next morning I suppose you will
have to have that test so we will put
the meeting off to tomorrow afternoon
try not to be late all right thanks a
lot good luck
dialogue to
Susan do you have a minute yes what's up
I had a call just now my mum is in
hospital I'd like to ask one week off to
take care of her I'm sorry to hear that
is that serious I don't know the doctor
asked her to be in hospital and have
more checkups don't worry it may be a
routine medical examination I hope so
I'm impatient to go back take it easy I
will arrange someone to take over your
job you are so considerate wish your
mother would get well soon
asking for annual leave
dialogue 1
Susan I like to apply for my vacation in
your opinion which period is available
you should feel the absence request
first and the personnel department will
notice you oh I see
have you got any idea where you would
like to go in your vacation I'm thinking
of taking a trip to your nun which is a
city I have always wanted to see yes it
is fantastic to get a break in this kind
of place I went there last year how do
you plan for your vacation this year I
haven't decided where to go maybe I will
choose Sonia you must like the beach yes
I like lying on a beach and being lazy
this seems attractive
dialogue to
I'd like to talk to you about my
vacation hunter I'm just going to draw
up the holiday rotation this year so go
ahead and tell me what you want well I'm
planning to have three weeks leave in
January and I want to use my vacation
days for this year going abroad I
suppose yes I want to go back to China
to see my parents why did you choose
January because we celebrate the Spring
Festival in January this year and it's
our tradition to have a family reunion
then all right I'll do my best to meet
your request that's very kind of you
hunter thank you very much no problem
asking for promotion
dialogue 1
good morning Paul good morning anything
I can do for you I have been working as
an accountant assistant for a year I'd
like to ask for a chance of promotion
what's in your mind
I suppose I could work as a staff
accountant in our company why do you
have this opinion in fact I have been
doing the job of accountant since last
April and I put everything in order okay
I will give you this chance
congratulations thanks a lot I will make
the best effort
dialogue to
excuse me sir yes what's wrong it is my
request for promotion which position
would you like to be I'd like to be a
project manager could you give me some
reasons in accordance with the rules of
our company if someone takes the
position of projects manager assistant
for three years and makes prominent
contribution he will be promoted to
project manager I have been as the
assistant for three years and the ex
theater project I tagged on has
completed successfully you are right
actually the Board of Directors have
discussed about your promotion your
application will be approved soon thank
you don't mention it that is the result
of your effort congratulations
asking for pay raise
dialogue 1
mr. Brown is it convenient for you to
talk with me yes come in and sit down I
wonder to know your opinion about my
work in these two years I have been
paying attention to your performance
since last year and I'm impressed you
have done a perfect job and your project
made much profit for the company based
on the annual evaluation should I ask
for a pay raise sure I will inform the
general manager about this with your
application
but I've already submitted it to the
personnel department okay I estimate
that your monthly gross salary will
increase by $1,000 that will be good
dialogue to
manager it is my annual summing report
well have you attained permanent status
yes I obtained permanent status last
month
I wonder whether I will qualify for a
raise or not in accordance with
established practice the salary will be
raised about 30% after probational
employees get permanent status but I
didn't find the race of my salary that
is the problem made by the personnel
department you should ask them I see I
appreciate your help that's all right
asking for retroactive pay
dialogue 1
manager I wonder why my salary is
deducted this month
I demand a retroactive pay because you
neglect your duty would you explain it
clearly our notice of criticism about
your department is circulated do you
know yes but it is not my responsibility
but everyone in your department should
take responsibility for that there are
no such regulations in the management
rules of our company we have the right
to decide the pay of our employees it's
unfair you should protect the legal
rights and interests of the employees
the employees must submit to our
decision
you
dialogue to
manager you promised to pay overtime but
we still haven't got it due to the
influence of global economic recession
and productive depression of our coal
company our products don't sell well it
has nothing to do with us you should
keep your promise I know it is not
reasonable to work overtime without
extra pay but in fact my salary has
remained the same for one year even when
our company was operating well but it's
not proper to complain to the president
at this time I don't want to be so
considerate if you don't take it
seriously I shall resign please take
your time maybe things will change for
the better
I look forward to a reply as soon as
possible
inquiring about bonus
dialogue 1
Jessica do you have a moment yes what's
on your mind I'd like to inquire about
my bonus this year please I'm a bit
upset about this year's bonus I was
really expecting a little more are there
any problems with my work no it is
nothing related with your work our
company was negatively impacted by the
financial crisis we've all had to cut
back will there be any improvement next
year I'm hoping next year's going to be
better
dialogue to
marry I want to check my bonus this
month with you okay look at here there's
no mistake why my bonus is less than
last month's your bonus is deducted this
month I can't see why my bonus is
deducted this month our sales profits
decreased a bit this month that's why we
get less the bonus is so less that I
don't know how to live this month it is
the rules of our company
I have no measures
contacting clients
dialogue 1
hello is that mr. black yes please it is
Jack from Indian ironworks I'm sorry you
are
we met in Shanghai International
Exhibition last month you told me you
expected to get the brochure of our
products yes that rings a bell is it
convenient for you to tell me your email
address okay please write it down
it's cey se T at hotmail.com
dialogue to
hello is that ABC investment consultant
Company Limited yes it is it is the
sales manager from X telecommunications
company what can I do for you
do you always dial international
distance calls or domestic distance
calls yes we have favorable terms
recently that could help you save
telephone fare how can I know the
details about that you can visit our
website there is detailed introduction
about that ok if necessary I will
contact you
meeting new customers
dialogue 1
how do you do how do you do are you mr.
black from a company yes I am and you
must be Peter yes I represent our
company to meet you and give you an
introduction about our products well
let's start we'll start with an
orientation video it runs about 20
minutes anything else we have some
reports to show you the background
information
dialogue to
nice to meet you mr. Brown you are
here's my business card
I'm Jack the new sales manager of the Le
company glad to meet you here is mine
it's mr. Lille your predecessor yes I
have heard a lot about you from him so
I've been looking forward to meeting you
I cooperated with mr. Leo well and I
hope we'll cooperate better I hope so
if you have anything about our business
just give me a call
ordering products
dialogue 1
good morning mr. John glad to meet you
Lily I'm really glad that you can meet
with me today to discuss the details of
the order we need those items urgently I
thought if I met with you face-to-face
it would expedite the process which
model do you want to order and how many
we want to order s 44 500 sets okay do
you know our quoted price the price you
quoted me is $100 per set that's correct
we'll arrange delivery immediately
perfect
dialogue to
hello welcome to our corporation hello
thanks for your invitation could we go
to the showroom and I will show you
around we have all kinds of products
displayed there great our company is a
big business in office facilities
you may choose whatever you like I like
to order some new filing cabinets and
desk units this time how many do you
want
50 units totally okay still be paid by
the price negotiated done
bargaining
dialogue 1
here is our price sheet on a CIF basis
may I go over the sheet right now sure
take your time I think your prices are
much too high you know that the cost of
production has been skyrocketing in
recent years honestly speaking we've
consulted the prices from other
companies we only ask that your prices
be comparable to others well we can
consider making some concessions in our
prices how much do you mean then to get
the business done we can reduce our
prices by 5% I see I will call my home
office and see what they say
dialogue to
I believe you've got our price list are
you interested in our products your
products are good but the price is high
I think our price is very favorable you
can hardly get such an attractive price
from other suppliers it would be
impossible for us to push any sales at
such a price what's your proposal can
you give me a rough idea the reduction
is at least 10 percent 10 percent is
impossible that leaves us almost no
profit but the order is a large one you
could get profit the reduction is 8
percent at most if that's the case I'll
have to go somewhere else
discussing payments
dialogue 1
let's start out to discuss the question
of payment terms when we deal with a new
customer we insist on payment by LC to
open an LC we'll add to the cost of our
products however as you know payment by
LC is the safest method you are the new
customer of ours
so can you be a bit more flexible and
bend the rule a little sorry I'm afraid
not
well if you promise to effect shipment
one month earlier we will open an LC as
for your request I'll phone our company
to see what they say when will you let
me know your answer tomorrow afternoon
dialogue to
we are satisfied with your products
however what are the terms of your
payment the terms are flexible what are
they
cash option and offering financing is
the advance payment necessary yes it is
the advance payment is 20% before
delivery
how about cash option the balance due
should be paid after you got the goods
with the cash option do you mean only
cash or will you take other forms of
payments we also accept a certified
check or a direct bank remittance
handling complaints
dialogue 1
I want to talk to your manager I'm the
manager please have a seat and tell me
what the matter is I have a complaint to
make go ahead please
I bought a mobile phone here yesterday
but I found the keypad wasn't flexible
after I went home can I take a look at
the mobile phone please
sure look it doesn't work at all
do you take the invoice with you yes
here you are okay I'll change another
one for you
is it okay all right
dialogue to
I've come to ask you about my dress I
haven't got it yet may I look at your
invoice here it is I'll have a check I'm
sorry
it isn't ready yet but it was supposed
to be ready last week and I have been
waiting for the delivery for days I'm
terribly sorry
we're very busy at present so we get a
little bit behind that's your problem
you ought to do something to speed up I
understand how you feel I will ask them
to run the dress up for you I'm sure it
will be ready tomorrow all right
that's only what you can do
making claims
dialogue 1
the goods you sent us did not meet our
specifications so we have to file a
claim against you please don't be so
angry could you tell me the reason most
of the goods were underweight we've
already checked all the goods carefully
before delivery and it shouldn't happen
in addition we feel that there were too
many defective items I promise I will
investigate these problems please let us
know the result of the investigation and
the solutions to the problems yes we
will entertain a claim if there are
adequate evidences look forward to your
reply soon you will
dialogue to
James we've received your Notice of
Claim that's why I came to discuss the
matter with you in person the present
case is too serious to be overlooked so
we feel we have to file a claim on you
let's examine the details first you
complained that about 30 percent of the
goods were found damaged yes
upon its arrival at our port they were
immediately examined carefully we were
very surprised to find that 60 cases of
goods were damaged before I left I
checked up on the condition of the
shipment and found nothing in our record
indicating any damage did you find any
other reasons it is estimated that
careless handling while being loaded on
to the ship caused the damage we suggest
that the total value of the parcel
should be reduced by 30% in that you
should give us an allowance well we
shall send you a letter confirming that
while I appreciate your attitude towards
this case and hope everything will be
smooth in the future business
making a revisit
dialogue 1
hello is that Miss Wang yes who is that
this is customer service from Cee mobile
phone company what's wrong
last month you bought a cell phone in
our company we want to make a revisit
okay go ahead please are you satisfied
with our products yes how would you rate
our products its full-fledged and easy
to use
thank you for your supporting to our
products it's my pleasure
dialogue to
hello mr. Wang we just drop in to see
how things are going with your machine
so far so well
our products are easier to operate than
our competitors right in fact it is but
I think it is a little expensive why
don't you think it in this way it's more
expensive but much better value for
money if there is in disposition what
should I do if anything is wrong with
your machine please don't hesitate to
call us okay this is the introduction of
our new products if you need them please
call us I will
after sales service
dialogue 1
hello is that se service center for
customers yes what can I do for you I
can't find the drivers for my cell phone
what should I do
could you tell me which type your cell
phone is okay W 600ex
you can download the corresponding
drivers from our website or I will send
you an email the website can't be opened
so please send an email to me please
tell me your email address ABC at
yahoo.com dot CN ok I will send it at
once please check it thank you you're
welcome
anything else I can do for you nothing
dialogue to
hello this is client service center
hello I just find the air conditioner
doesn't work what should I do
may I have your name and your present
address
I'm Robert at room 1 103 number 25
Jones Boulevard I will contact our
nearest agent and they will send someone
round immediately to check the problem
ok by the way when did you buy it half a
year ago it is still under warranty so
it's free for repairing I hope the
maintenance man will come soon ok
picking up clients
dialogue 1
excuse me are you Susan from Eastern
Electronics yes I am I'm just waiting
for you I'm Wang hua the secretary for
the manager mr. Li nice to meet you nice
to meet you too welcome to China
mr. Li asked me to meet you and show you
to your hotel thank you very much
is it your luggage yes let me take it
for you
Thanks I can handle it
dialogue to
Susan Here I am I'm so glad to meet you
in Beijing
so am i thank you for picking me up how
was your flight was it comfortable it
was quite good but it was awfully long
we've booked a western-style room for
you you will have a good rest later it's
so nice of you you must be hungry
shall we get something to eat first
great I'm keen to have the delicious
Chinese food hope you will be satisfied
with our arrangement
visiting
dialogue 1
we are proud and honored to have every
guest to visit our company thank you
very much I hope you can get a picture
of what our business is through my
introduction okay
our company was established in 1890 we
specialized in manufacturing genes and
exporting them to all over the world
the first product was named by the
founders name could I ask what the
turnover was last year sure it's about
ten million dollars last year and our
business is still growing steadily your
company really has strengths
log2
it's me who will lead you to visit our
company today first of all I want to
extend my warmest welcome to all of you
on behalf of the company thank you this
is our office block we have all the
administrative departments here what's
that building opposite us that's the
warehouse where the larger items of
instruments are stored if I order an
apparatus how long would I wait for the
delivery made to our company sorry I'm
afraid you have to ask the sales manager
okay we will visit the assembly shop
next this way please
receiving customers
dialogue 1
good morning can I help you good morning
is this sunshine computer limited yes it
is I have an appointment with the sales
manager at 10 o'clock may I have your
name please
fill up Wang I'm from the GL trading
company let me see
oh yes mr. Wong please take a seat and
wait a moment I'll tell the manager's
secretary she will come down soon
dialogue to
hello does your company deal with
exhibition yes who would you want to
meet I want to know the basic
information of the company it is the
brochure of our company there is the
company's introduction in the brochure
besides you can log on to our website
the URL is also in the brochure
ok I also want to make an appointment
with your sales manager when do you want
to see him the day after tomorrow
no problem
visiting clients
dialogue 1
mr. white I'm so happy to visit you
welcome to our company and it's an honor
to meet you here we originally planned
to visit you last week but we heard you
went to London on business yes I'm sorry
I just came back yesterday does
everything go well yes it surely does
basing on the consensus we've reached
last meeting we made this planning map
and bring it to you by the way okay I
will give it to the development
department and they will contact you we
will wait for your reply
dialogue to
good morning good morning mr. Smith I
haven't seen you for a long while how
are you fine thanks and you busy as
usual I want to meet Mr Wong and I have
something important to talk about
unfortunately he was away this morning
do you know when he will come back he
won't be back till 13:30
I can't wait that long I should make an
appointment in events you can try to
reach him by phone
seeing of clients
dialogue 1
excuse me is mr. Brown in yes come in
please
have you packed up your things mr. brown
wait for five minutes more don't worry I
will wait for you in the hall okay five
minutes later everything is in order
okay I will see you off to the airport
it's very kind of you to come to see me
off
it's my pleasure
dialogue to
they begin to register it's time to
leave thank you for seeing me off at the
airport you on um it's my pleasure I
miss you I will to thank you for
everything you've done for me during my
stay in Shanghai you're welcome I hope
you can come again to our next
exhibition I hope so too
goodbye young Yin goodbye mr. wolf I
wish you a very pleasant journey home